What users are saying about
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27 Ratings
37 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
37 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

PowerApps

PowerApps is well suited to environments where an organization wants to allow their employees the flexibility to create solutions to make their lives easier while still maintaining good dlp policies. PowerApps is very secure and you can give access to all organization or limit it just the users that you wish to use that application.
Phillip Templeton | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
PowerApps
Customer data management / contact management
CRM Creatio
9.9
PowerApps
Workflow management
CRM Creatio
9.9
PowerApps
Territory management
CRM Creatio
9.0
PowerApps
Opportunity management
CRM Creatio
9.9
PowerApps
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
PowerApps
Contract management
CRM Creatio
9.5
PowerApps
Quote & order management
CRM Creatio
10.0
PowerApps
Interaction tracking
CRM Creatio
9.4
PowerApps
Channel / partner relationship management
CRM Creatio
9.6
PowerApps

Customer Service & Support

CRM Creatio
9.1
PowerApps
Case management
CRM Creatio
9.7
PowerApps
Call center management
CRM Creatio
8.5
PowerApps
Help desk management
CRM Creatio
9.1
PowerApps

Marketing Automation

CRM Creatio
9.8
PowerApps
Lead management
CRM Creatio
9.9
PowerApps
Email marketing
CRM Creatio
9.8
PowerApps

CRM Project Management

CRM Creatio
9.2
PowerApps
Task management
CRM Creatio
9.8
PowerApps
Billing and invoicing management
CRM Creatio
8.2
PowerApps
Reporting
CRM Creatio
9.8
PowerApps

CRM Reporting & Analytics

CRM Creatio
9.7
PowerApps
Forecasting
CRM Creatio
9.6
PowerApps
Pipeline visualization
CRM Creatio
9.6
PowerApps
Customizable reports
CRM Creatio
9.8
PowerApps

Customization

CRM Creatio
9.9
PowerApps
Custom fields
CRM Creatio
9.9
PowerApps
Custom objects
CRM Creatio
9.9
PowerApps
Scripting environment
CRM Creatio
10.0
PowerApps
API for custom integration
CRM Creatio
9.9
PowerApps

Security

CRM Creatio
9.2
PowerApps
Single sign-on capability
CRM Creatio
9.2
PowerApps
Role-based user permissions
CRM Creatio
9.2
PowerApps

Social CRM

CRM Creatio
9.6
PowerApps
Social data
CRM Creatio
9.4
PowerApps
Social engagement
CRM Creatio
9.9
PowerApps

Integrations with 3rd-party Software

CRM Creatio
8.4
PowerApps
Marketing automation
CRM Creatio
8.4
PowerApps

Platform

CRM Creatio
9.1
PowerApps
Mobile access
CRM Creatio
9.1
PowerApps

Low-Code Development

CRM Creatio
PowerApps
8.5
Visual Modeling
CRM Creatio
PowerApps
7.8
Drag-and-drop Interfaces
CRM Creatio
PowerApps
8.9
Platform Security
CRM Creatio
PowerApps
8.6
Platform User Management
CRM Creatio
PowerApps
8.5
Reusability
CRM Creatio
PowerApps
7.9
Platform Scalability
CRM Creatio
PowerApps
9.2

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

PowerApps

  • Because PowerApps is tied to the Office365 environment, it does a very good job at talking to source information in SharePoint. For those considering PowerApps, there is something to be said for the seamless handshakes that Microsoft authors between their own tools.
  • If you are wanting to parse down the fields requested (again, in relation to SharePoint) and get away from messing with content types or default forms behind the curtain in SharePoint, PowerApps is a good buffer to selecting exactly what you want to capture and nothing that you don't (that isn't required).
  • While still in its early deployment, PowerApps does have good flexibility because of the coding opportunities in the tool. Coding can be a barrier of entry, but it balances code and common sense entry pretty well.
  • PowerApps works pretty well on a Mac. Of course, everything Microsoft functions better in Microsoft products (IE, Windows, Edge), but the online authoring tool for PowerApps is just fine for Mac.
Chris Carpenter | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

PowerApps

  • Customizing interface for phones and tablets.
  • You are limited in layout, either phone or tablet, no desktop support.
  • The "Code Editor" could use some work. Giving you a bigger canvas so to speak.
  • It can be buggy if you make changes to data sources and flows outside of PowerApps. I have had one or two controls "break" because I made changes outside of PowerApps.
Damien Dolan | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

PowerApps

PowerApps 9.4
Based on 2 answers
There is still complexity in creating PowerApps, but you can't underestimate the power of the PowerApp, so naturally creating one could get complex. But the usage of the app should be straightforward, even if it relies heavily on the UX from the application designer. Overall, very user-friendly, does not require code, and relatively painlessly taps into business-critical information without requiring any data copying.
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

PowerApps

PowerApps 8.7
Based on 8 answers
The community forums are extremely responsive to questions asked, there is a good body of online documentation and many community posts to draw from. Although the platform has changed, which means some of the posts are out of date and the solutions provided aren't relevant. Of relevance, I read over 400 articles plus documentation to get this first app built in SharePoint, move it to SQL and make it work exactly the way it should.
Nigel Stratton | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

PowerApps

PowerApps has much power when talking about Office 365 and Azure integrations. Has low cost and it is easy to create/deploy applications. Bonita is open-source but it is necessary to have many technical skills to create applications and also to handle the infrastructure when installed in-house. Salesforce is an excellent platform, however it has a higher price for licensing.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

PowerApps

  • I am still developing my application but assuming everything works the way I have laid it out then PowerApps will help us to turn a 10yo marcro-powered Excel workbook with mostly static work-flows into a streamlined and less mistake-prone workflow while utilizing a single database.
  • The application will allow us to access dynamic project information in the field via tablet. Previously this could only be done via phone call or email.
Corey Brandt | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

PowerApps

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PowerApps Editions & Modules

Edition
Per App Plan$101
Per User Plan$402
  1. per user per app per month
  2. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
PowerApps
8.2

Usability

CRM Creatio
6.8
PowerApps
9.4

Support Rating

CRM Creatio
7.7
PowerApps
8.7

Add comparison