What users are saying about
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27 Ratings
2 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Salesboom
8.4
Customer data management / contact management
CRM Creatio
9.9
Salesboom
9.1
Workflow management
CRM Creatio
9.9
Salesboom
8.2
Territory management
CRM Creatio
9.0
Salesboom
7.9
Opportunity management
CRM Creatio
9.9
Salesboom
9.1
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Salesboom
7.9
Contract management
CRM Creatio
9.5
Salesboom
7.3
Quote & order management
CRM Creatio
10.0
Salesboom
9.1
Interaction tracking
CRM Creatio
9.4
Salesboom
9.1
Channel / partner relationship management
CRM Creatio
9.6
Salesboom
7.6

Customer Service & Support

CRM Creatio
9.1
Salesboom
7.5
Case management
CRM Creatio
9.7
Salesboom
7.9
Call center management
CRM Creatio
8.5
Salesboom
7.3
Help desk management
CRM Creatio
9.1
Salesboom
7.3

Marketing Automation

CRM Creatio
9.9
Salesboom
9.1
Lead management
CRM Creatio
9.9
Salesboom
9.1
Email marketing
CRM Creatio
9.8
Salesboom
9.1

CRM Project Management

CRM Creatio
9.3
Salesboom
9.0
Task management
CRM Creatio
9.8
Salesboom
9.1
Billing and invoicing management
CRM Creatio
8.2
Salesboom
8.8
Reporting
CRM Creatio
9.8
Salesboom
9.1

CRM Reporting & Analytics

CRM Creatio
9.7
Salesboom
8.9
Forecasting
CRM Creatio
9.6
Salesboom
9.1
Pipeline visualization
CRM Creatio
9.6
Salesboom
8.8
Customizable reports
CRM Creatio
9.8
Salesboom
8.8

Customization

CRM Creatio
9.9
Salesboom
8.6
Custom fields
CRM Creatio
9.9
Salesboom
9.1
Custom objects
CRM Creatio
9.9
Salesboom
8.8
Scripting environment
CRM Creatio
10.0
Salesboom
7.3
API for custom integration
CRM Creatio
9.9
Salesboom
9.1

Security

CRM Creatio
9.2
Salesboom
8.2
Single sign-on capability
CRM Creatio
9.3
Salesboom
7.3
Role-based user permissions
CRM Creatio
9.2
Salesboom
9.1

Social CRM

CRM Creatio
9.6
Salesboom
8.0
Social data
CRM Creatio
9.4
Salesboom
8.2
Social engagement
CRM Creatio
9.9
Salesboom
7.9

Integrations with 3rd-party Software

CRM Creatio
8.4
Salesboom
8.6
Marketing automation
CRM Creatio
8.4
Salesboom
9.1
Compensation management
CRM Creatio
Salesboom
8.2

Platform

CRM Creatio
9.2
Salesboom
7.3
Mobile access
CRM Creatio
9.2
Salesboom
7.3

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Salesboom
8.5

Usability

CRM Creatio
6.8
Salesboom

Support Rating

CRM Creatio
7.7
Salesboom
8.2

Add comparison