What users are saying about
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27 Ratings
Top Rated
87 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
Top Rated
87 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Salesforce CPQ

It is actually well suited in most sales scenarios, perfect for the one I am operating under, which is a budding and upcoming eCommerce platform like industry buying where new SKU's across various categories and subcategories and various pricing and discounts keep on being added to the system and quoting and finding details becomes a difficult task, there in Salesforce CPQ becomes a game-changer.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Salesforce CPQ
Customer data management / contact management
CRM Creatio
9.9
Salesforce CPQ
Workflow management
CRM Creatio
9.9
Salesforce CPQ
Territory management
CRM Creatio
9.0
Salesforce CPQ
Opportunity management
CRM Creatio
9.9
Salesforce CPQ
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Salesforce CPQ
Contract management
CRM Creatio
9.5
Salesforce CPQ
Quote & order management
CRM Creatio
10.0
Salesforce CPQ
Interaction tracking
CRM Creatio
9.4
Salesforce CPQ
Channel / partner relationship management
CRM Creatio
9.6
Salesforce CPQ

Customer Service & Support

CRM Creatio
9.1
Salesforce CPQ
Case management
CRM Creatio
9.7
Salesforce CPQ
Call center management
CRM Creatio
8.5
Salesforce CPQ
Help desk management
CRM Creatio
9.1
Salesforce CPQ

Marketing Automation

CRM Creatio
9.8
Salesforce CPQ
Lead management
CRM Creatio
9.9
Salesforce CPQ
Email marketing
CRM Creatio
9.8
Salesforce CPQ

CRM Project Management

CRM Creatio
9.2
Salesforce CPQ
Task management
CRM Creatio
9.8
Salesforce CPQ
Billing and invoicing management
CRM Creatio
8.2
Salesforce CPQ
Reporting
CRM Creatio
9.8
Salesforce CPQ

CRM Reporting & Analytics

CRM Creatio
9.7
Salesforce CPQ
Forecasting
CRM Creatio
9.6
Salesforce CPQ
Pipeline visualization
CRM Creatio
9.6
Salesforce CPQ
Customizable reports
CRM Creatio
9.8
Salesforce CPQ

Customization

CRM Creatio
9.9
Salesforce CPQ
Custom fields
CRM Creatio
9.9
Salesforce CPQ
Custom objects
CRM Creatio
9.9
Salesforce CPQ
Scripting environment
CRM Creatio
10.0
Salesforce CPQ
API for custom integration
CRM Creatio
9.9
Salesforce CPQ

Security

CRM Creatio
9.2
Salesforce CPQ
Single sign-on capability
CRM Creatio
9.2
Salesforce CPQ
Role-based user permissions
CRM Creatio
9.2
Salesforce CPQ

Social CRM

CRM Creatio
9.6
Salesforce CPQ
Social data
CRM Creatio
9.4
Salesforce CPQ
Social engagement
CRM Creatio
9.9
Salesforce CPQ

Integrations with 3rd-party Software

CRM Creatio
8.4
Salesforce CPQ
Marketing automation
CRM Creatio
8.4
Salesforce CPQ

Platform

CRM Creatio
9.1
Salesforce CPQ
Mobile access
CRM Creatio
9.1
Salesforce CPQ

CPQ

CRM Creatio
Salesforce CPQ
7.7
Quote sharing/sending
CRM Creatio
Salesforce CPQ
8.1
Product configuration
CRM Creatio
Salesforce CPQ
7.3
Configuration options
CRM Creatio
Salesforce CPQ
7.8
Pricing rules
CRM Creatio
Salesforce CPQ
7.2
Price adjustment
CRM Creatio
Salesforce CPQ
7.1
Purchase history and open contracts
CRM Creatio
Salesforce CPQ
7.8
Guided selling/Sales portal
CRM Creatio
Salesforce CPQ
7.6
CPQ reporting & analytics
CRM Creatio
Salesforce CPQ
7.9
CPQ-CRM integration
CRM Creatio
Salesforce CPQ
8.1
Attachments to quotes
CRM Creatio
Salesforce CPQ
8.0
Order capturing
CRM Creatio
Salesforce CPQ
7.7

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Salesforce CPQ

  • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
  • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
  • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
Danielle DesBiens | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Salesforce CPQ

  • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
  • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
  • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 8.6
Based on 3 answers
After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 7.8
Based on 13 answers
We feel the implementation went rather smooth as we were already up to speed on Salesforce.com, and it shortened the time to launch, in my opinion. Since we went with an out-of-the-box version, there was less customizing needed to make with work in our environment and software that the salesmen use.
Richard Peterson | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Salesforce CPQ

It is a strong offering if your a Salesforce customer. We previously used Panda Doc and the integration with Saleforce was just not robust enough as we've expanded. Panda Doc allowed for much more customization and control of templates. However, the pricing rules, discounting logic, and guided selling were all much more important to our overall process as we've grown.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Salesforce CPQ

  • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
  • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
Chris Osment | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Salesforce CPQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Salesforce CPQ Editions & Modules

Edition
Basic$301
Professional$501
Enterprise$751
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Salesforce CPQ
8.1

Likelihood to Renew

CRM Creatio
Salesforce CPQ
9.1

Usability

CRM Creatio
6.8
Salesforce CPQ
8.6

Reliability and Availability

CRM Creatio
Salesforce CPQ
9.1

Performance

CRM Creatio
Salesforce CPQ
8.2

Support Rating

CRM Creatio
7.7
Salesforce CPQ
7.8

Scalability

CRM Creatio
Salesforce CPQ
8.2

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