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27 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
9 Ratings
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Score 4.1 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.
Kurt Johansen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Salesforce Maps (formerly MapAnything)
Customer data management / contact management
CRM Creatio
9.9
Salesforce Maps (formerly MapAnything)
Workflow management
CRM Creatio
9.9
Salesforce Maps (formerly MapAnything)
Territory management
CRM Creatio
9.0
Salesforce Maps (formerly MapAnything)
Opportunity management
CRM Creatio
9.9
Salesforce Maps (formerly MapAnything)
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Salesforce Maps (formerly MapAnything)
Contract management
CRM Creatio
9.5
Salesforce Maps (formerly MapAnything)
Quote & order management
CRM Creatio
10.0
Salesforce Maps (formerly MapAnything)
Interaction tracking
CRM Creatio
9.4
Salesforce Maps (formerly MapAnything)
Channel / partner relationship management
CRM Creatio
9.6
Salesforce Maps (formerly MapAnything)

Customer Service & Support

CRM Creatio
9.1
Salesforce Maps (formerly MapAnything)
Case management
CRM Creatio
9.7
Salesforce Maps (formerly MapAnything)
Call center management
CRM Creatio
8.5
Salesforce Maps (formerly MapAnything)
Help desk management
CRM Creatio
9.1
Salesforce Maps (formerly MapAnything)

Marketing Automation

CRM Creatio
9.8
Salesforce Maps (formerly MapAnything)
Lead management
CRM Creatio
9.9
Salesforce Maps (formerly MapAnything)
Email marketing
CRM Creatio
9.8
Salesforce Maps (formerly MapAnything)

CRM Project Management

CRM Creatio
9.2
Salesforce Maps (formerly MapAnything)
Task management
CRM Creatio
9.8
Salesforce Maps (formerly MapAnything)
Billing and invoicing management
CRM Creatio
8.2
Salesforce Maps (formerly MapAnything)
Reporting
CRM Creatio
9.8
Salesforce Maps (formerly MapAnything)

CRM Reporting & Analytics

CRM Creatio
9.7
Salesforce Maps (formerly MapAnything)
Forecasting
CRM Creatio
9.6
Salesforce Maps (formerly MapAnything)
Pipeline visualization
CRM Creatio
9.6
Salesforce Maps (formerly MapAnything)
Customizable reports
CRM Creatio
9.8
Salesforce Maps (formerly MapAnything)

Customization

CRM Creatio
9.9
Salesforce Maps (formerly MapAnything)
Custom fields
CRM Creatio
9.9
Salesforce Maps (formerly MapAnything)
Custom objects
CRM Creatio
9.9
Salesforce Maps (formerly MapAnything)
Scripting environment
CRM Creatio
10.0
Salesforce Maps (formerly MapAnything)
API for custom integration
CRM Creatio
9.9
Salesforce Maps (formerly MapAnything)

Security

CRM Creatio
9.2
Salesforce Maps (formerly MapAnything)
Single sign-on capability
CRM Creatio
9.2
Salesforce Maps (formerly MapAnything)
Role-based user permissions
CRM Creatio
9.2
Salesforce Maps (formerly MapAnything)

Social CRM

CRM Creatio
9.6
Salesforce Maps (formerly MapAnything)
Social data
CRM Creatio
9.4
Salesforce Maps (formerly MapAnything)
Social engagement
CRM Creatio
9.9
Salesforce Maps (formerly MapAnything)

Integrations with 3rd-party Software

CRM Creatio
8.4
Salesforce Maps (formerly MapAnything)
Marketing automation
CRM Creatio
8.4
Salesforce Maps (formerly MapAnything)

Platform

CRM Creatio
9.1
Salesforce Maps (formerly MapAnything)
Mobile access
CRM Creatio
9.1
Salesforce Maps (formerly MapAnything)

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

  • Color coding different accounts or data fields.
  • Ability to see travel time and not just distance.
  • Lots of data fields to pull from - big recent improvement.
Edward Phillips | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

  • Clear communication on expectations and delivery of product.
  • Clean pricing structure and development costs.
  • Ongoing support during deployment and integration.
Kurt Johansen | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything) 5.0
Based on 1 answer
Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort
Kurt Johansen | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything) 1.0
Based on 1 answer
Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic
Kurt Johansen | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

MapAnything is very easy to use but it appears that similar companies are too. Because of the new pricing structure, they are expensive.
Edward Phillips | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

  • For the first time, we were able to see donors on a map which was life-changing.
  • Its allowed us to target donors on trips and other email campaigns when we haven’t been able to before.
Edward Phillips | TrustRadius Reviewer

Screenshots

Salesforce Maps (formerly MapAnything)

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Salesforce Maps (formerly MapAnything)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Maps (formerly MapAnything) Editions & Modules

Edition
Winter 2017 / 10.4.6$301
  1. per user / month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Salesforce Maps (formerly MapAnything)
2.1

Usability

CRM Creatio
6.8
Salesforce Maps (formerly MapAnything)
5.0

Support Rating

CRM Creatio
7.7
Salesforce Maps (formerly MapAnything)
1.0

Add comparison