What users are saying about
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27 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
45 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
SAP Business ByDesign
Customer data management / contact management
CRM Creatio
9.9
SAP Business ByDesign
Workflow management
CRM Creatio
9.9
SAP Business ByDesign
Territory management
CRM Creatio
9.0
SAP Business ByDesign
Opportunity management
CRM Creatio
9.9
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
SAP Business ByDesign
Contract management
CRM Creatio
9.5
SAP Business ByDesign
Quote & order management
CRM Creatio
10.0
SAP Business ByDesign
Interaction tracking
CRM Creatio
9.4
SAP Business ByDesign
Channel / partner relationship management
CRM Creatio
9.6
SAP Business ByDesign

Customer Service & Support

CRM Creatio
9.1
SAP Business ByDesign
Case management
CRM Creatio
9.7
SAP Business ByDesign
Call center management
CRM Creatio
8.5
SAP Business ByDesign
Help desk management
CRM Creatio
9.1
SAP Business ByDesign

Marketing Automation

CRM Creatio
9.8
SAP Business ByDesign
Lead management
CRM Creatio
9.9
SAP Business ByDesign
Email marketing
CRM Creatio
9.8
SAP Business ByDesign

CRM Project Management

CRM Creatio
9.2
SAP Business ByDesign
Task management
CRM Creatio
9.8
SAP Business ByDesign
Billing and invoicing management
CRM Creatio
8.2
SAP Business ByDesign
Reporting
CRM Creatio
9.8
SAP Business ByDesign

CRM Reporting & Analytics

CRM Creatio
9.7
SAP Business ByDesign
Forecasting
CRM Creatio
9.6
SAP Business ByDesign
Pipeline visualization
CRM Creatio
9.6
SAP Business ByDesign
Customizable reports
CRM Creatio
9.8
SAP Business ByDesign

Customization

CRM Creatio
9.9
SAP Business ByDesign
9.1
Custom fields
CRM Creatio
9.9
SAP Business ByDesign
Custom objects
CRM Creatio
9.9
SAP Business ByDesign
Scripting environment
CRM Creatio
10.0
SAP Business ByDesign
API for custom integration
CRM Creatio
9.9
SAP Business ByDesign
9.1
Plug-ins
CRM Creatio
SAP Business ByDesign
9.1

Security

CRM Creatio
9.2
SAP Business ByDesign
9.3
Single sign-on capability
CRM Creatio
9.2
SAP Business ByDesign
9.0
Role-based user permissions
CRM Creatio
9.2
SAP Business ByDesign
9.6

Social CRM

CRM Creatio
9.6
SAP Business ByDesign
Social data
CRM Creatio
9.4
SAP Business ByDesign
Social engagement
CRM Creatio
9.9
SAP Business ByDesign

Integrations with 3rd-party Software

CRM Creatio
8.4
SAP Business ByDesign
Marketing automation
CRM Creatio
8.4
SAP Business ByDesign

Platform

CRM Creatio
9.1
SAP Business ByDesign
Mobile access
CRM Creatio
9.1
SAP Business ByDesign

Payroll Management

CRM Creatio
SAP Business ByDesign
8.4
Benefit plan administration
CRM Creatio
SAP Business ByDesign
4.5
Direct deposit files
CRM Creatio
SAP Business ByDesign
9.1
Salary revision and increment management
CRM Creatio
SAP Business ByDesign
10.0
Reimbursement management
CRM Creatio
SAP Business ByDesign
10.0

Reporting & Analytics

CRM Creatio
SAP Business ByDesign
9.1
Dashboards
CRM Creatio
SAP Business ByDesign
8.7
Standard reports
CRM Creatio
SAP Business ByDesign
9.1
Custom reports
CRM Creatio
SAP Business ByDesign
9.6

General Ledger and Configurable Accounting

CRM Creatio
SAP Business ByDesign
8.7
Accounts payable
CRM Creatio
SAP Business ByDesign
9.1
Accounts receivable
CRM Creatio
SAP Business ByDesign
9.1
Global Financial Support
CRM Creatio
SAP Business ByDesign
9.1
Primary and Secondary Ledgers
CRM Creatio
SAP Business ByDesign
9.1
Intercompany Accounting
CRM Creatio
SAP Business ByDesign
8.7
Localizations
CRM Creatio
SAP Business ByDesign
8.2
Journals and Reconciliations
CRM Creatio
SAP Business ByDesign
8.7
Enterprise Accounting
CRM Creatio
SAP Business ByDesign
9.1
Configurable Accounting
CRM Creatio
SAP Business ByDesign
9.1
Centralized Rules Framework
CRM Creatio
SAP Business ByDesign
8.0
Standardized Processes
CRM Creatio
SAP Business ByDesign
8.0

Inventory Management

CRM Creatio
SAP Business ByDesign
9.0
Inventory tracking
CRM Creatio
SAP Business ByDesign
9.1
Automatic reordering
CRM Creatio
SAP Business ByDesign
10.0
Location management
CRM Creatio
SAP Business ByDesign
8.0
Manufacturing module
CRM Creatio
SAP Business ByDesign
9.0

Order Management

CRM Creatio
SAP Business ByDesign
8.4
Pricing
CRM Creatio
SAP Business ByDesign
9.1
Order entry
CRM Creatio
SAP Business ByDesign
9.1
Credit card processing
CRM Creatio
SAP Business ByDesign
4.5
Cost of goods sold
CRM Creatio
SAP Business ByDesign
9.1
Order Orchestration
CRM Creatio
SAP Business ByDesign
9.1
End-to-end order visibility
CRM Creatio
SAP Business ByDesign
10.0
Order exception Resolution
CRM Creatio
SAP Business ByDesign
8.0

Subledger and Financial Process

CRM Creatio
SAP Business ByDesign
9.1
Automated Invoice Processing
CRM Creatio
SAP Business ByDesign
9.1
Shared Services Payments
CRM Creatio
SAP Business ByDesign
9.1
Billings Management
CRM Creatio
SAP Business ByDesign
8.7
Customer Receipt Applications
CRM Creatio
SAP Business ByDesign
9.1
Customer Collections
CRM Creatio
SAP Business ByDesign
9.1
Revenue Recognition
CRM Creatio
SAP Business ByDesign
9.1
Cash Management
CRM Creatio
SAP Business ByDesign
9.1
Asset Management
CRM Creatio
SAP Business ByDesign
9.1
Travel & Expense Management
CRM Creatio
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
CRM Creatio
SAP Business ByDesign
10.0
Period Close
CRM Creatio
SAP Business ByDesign
9.1
Transactions Tax
CRM Creatio
SAP Business ByDesign
8.0
Subledger Reconciliations
CRM Creatio
SAP Business ByDesign
9.1

Project Financial Management

CRM Creatio
SAP Business ByDesign
9.1
Budgeting and Forecasting
CRM Creatio
SAP Business ByDesign
10.0
Project Costing
CRM Creatio
SAP Business ByDesign
9.1
Cost Capture
CRM Creatio
SAP Business ByDesign
9.1
Capital Project Management
CRM Creatio
SAP Business ByDesign
9.1
Customer Invoicing
CRM Creatio
SAP Business ByDesign
9.1
Customer Contract Compliance
CRM Creatio
SAP Business ByDesign
8.0
Project Revenue Recognition
CRM Creatio
SAP Business ByDesign
9.1
Project Financial Performance Analysis
CRM Creatio
SAP Business ByDesign
9.1
Project Financials Dashboard
CRM Creatio
SAP Business ByDesign
9.1
Real-time Financial Reporting
CRM Creatio
SAP Business ByDesign
9.1
Embedded Business Intelligence
CRM Creatio
SAP Business ByDesign
9.1
Project Planning Collaboration
CRM Creatio
SAP Business ByDesign
9.1

Project Execution Management

CRM Creatio
SAP Business ByDesign
8.3
Project Planning and Scheduling
CRM Creatio
SAP Business ByDesign
9.1
Project Manager Dashboard
CRM Creatio
SAP Business ByDesign
9.1
Resource Manager Dashboard
CRM Creatio
SAP Business ByDesign
8.0
Task Insight for Project Managers
CRM Creatio
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
CRM Creatio
SAP Business ByDesign
8.0
Team Member Task Collaboration
CRM Creatio
SAP Business ByDesign
8.0
Real-Time Project Reporting
CRM Creatio
SAP Business ByDesign
8.0

Grants Management

CRM Creatio
SAP Business ByDesign
10.0
Award Lifecycle Management
CRM Creatio
SAP Business ByDesign
10.0
Spending Control
CRM Creatio
SAP Business ByDesign
10.0
Billing
CRM Creatio
SAP Business ByDesign
10.0

Procurement

CRM Creatio
SAP Business ByDesign
8.0
Sourcing Analysis
CRM Creatio
SAP Business ByDesign
8.0
Bids Analyzed and Compared
CRM Creatio
SAP Business ByDesign
8.0
Invoice Automated Matching
CRM Creatio
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
CRM Creatio
SAP Business ByDesign
8.0
Spend Compliance Management
CRM Creatio
SAP Business ByDesign
8.0
Supplier Management
CRM Creatio
SAP Business ByDesign
8.0

Logistics

CRM Creatio
SAP Business ByDesign
9.1
Inventory Visibility
CRM Creatio
SAP Business ByDesign
9.1
Warehouse Workforce Management
CRM Creatio
SAP Business ByDesign
9.1

Manufacturing

CRM Creatio
SAP Business ByDesign
8.9
Production Process Design
CRM Creatio
SAP Business ByDesign
9.1
Supply Chain Business Flows
CRM Creatio
SAP Business ByDesign
9.1
Production Management
CRM Creatio
SAP Business ByDesign
9.1
Contracted Manufacturing Management
CRM Creatio
SAP Business ByDesign
10.0
Configuration Management
CRM Creatio
SAP Business ByDesign
8.0
Work Definition
CRM Creatio
SAP Business ByDesign
10.0
Work Execution
CRM Creatio
SAP Business ByDesign
8.0
Advanced Fulfillment
CRM Creatio
SAP Business ByDesign
8.0
Manufacturing Costs
CRM Creatio
SAP Business ByDesign
9.1

Supply Chain

CRM Creatio
SAP Business ByDesign
8.6
Forecasting
CRM Creatio
SAP Business ByDesign
9.1
Inventory Planning
CRM Creatio
SAP Business ByDesign
9.1
Multi-tier Supply Chain Planning
CRM Creatio
SAP Business ByDesign
8.0
Performance Monitoring
CRM Creatio
SAP Business ByDesign
8.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SAP Business ByDesign Editions & Modules

Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
SAP Business ByDesign
9.5

Likelihood to Renew

CRM Creatio
SAP Business ByDesign
9.0

Usability

CRM Creatio
6.8
SAP Business ByDesign
8.0

Support Rating

CRM Creatio
7.7
SAP Business ByDesign
9.0

Implementation Rating

CRM Creatio
SAP Business ByDesign
8.0

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