What users are saying about
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27 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
1 Rating
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Score 9.1 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

servicePath CPQ+

Very well suited to technology and technology service provider businesses. Very much best in its class for those focused on more than just vendor product resale.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
servicePath CPQ+
Customer data management / contact management
CRM Creatio
9.9
servicePath CPQ+
Workflow management
CRM Creatio
9.9
servicePath CPQ+
Territory management
CRM Creatio
9.0
servicePath CPQ+
Opportunity management
CRM Creatio
9.9
servicePath CPQ+
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
servicePath CPQ+
Contract management
CRM Creatio
9.5
servicePath CPQ+
Quote & order management
CRM Creatio
10.0
servicePath CPQ+
Interaction tracking
CRM Creatio
9.4
servicePath CPQ+
Channel / partner relationship management
CRM Creatio
9.6
servicePath CPQ+

Customer Service & Support

CRM Creatio
9.1
servicePath CPQ+
Case management
CRM Creatio
9.7
servicePath CPQ+
Call center management
CRM Creatio
8.5
servicePath CPQ+
Help desk management
CRM Creatio
9.1
servicePath CPQ+

Marketing Automation

CRM Creatio
9.9
servicePath CPQ+
Lead management
CRM Creatio
9.9
servicePath CPQ+
Email marketing
CRM Creatio
9.8
servicePath CPQ+

CRM Project Management

CRM Creatio
9.3
servicePath CPQ+
Task management
CRM Creatio
9.8
servicePath CPQ+
Billing and invoicing management
CRM Creatio
8.2
servicePath CPQ+
Reporting
CRM Creatio
9.8
servicePath CPQ+

CRM Reporting & Analytics

CRM Creatio
9.7
servicePath CPQ+
Forecasting
CRM Creatio
9.6
servicePath CPQ+
Pipeline visualization
CRM Creatio
9.6
servicePath CPQ+
Customizable reports
CRM Creatio
9.8
servicePath CPQ+

Customization

CRM Creatio
9.9
servicePath CPQ+
Custom fields
CRM Creatio
9.9
servicePath CPQ+
Custom objects
CRM Creatio
9.9
servicePath CPQ+
Scripting environment
CRM Creatio
10.0
servicePath CPQ+
API for custom integration
CRM Creatio
9.9
servicePath CPQ+

Security

CRM Creatio
9.2
servicePath CPQ+
Single sign-on capability
CRM Creatio
9.3
servicePath CPQ+
Role-based user permissions
CRM Creatio
9.2
servicePath CPQ+

Social CRM

CRM Creatio
9.6
servicePath CPQ+
Social data
CRM Creatio
9.4
servicePath CPQ+
Social engagement
CRM Creatio
9.9
servicePath CPQ+

Integrations with 3rd-party Software

CRM Creatio
8.4
servicePath CPQ+
Marketing automation
CRM Creatio
8.4
servicePath CPQ+

Platform

CRM Creatio
9.2
servicePath CPQ+
Mobile access
CRM Creatio
9.2
servicePath CPQ+

CPQ

CRM Creatio
servicePath CPQ+
8.2
Quote sharing/sending
CRM Creatio
servicePath CPQ+
7.3
Product configuration
CRM Creatio
servicePath CPQ+
9.1
Configuration options
CRM Creatio
servicePath CPQ+
9.1
Pricing rules
CRM Creatio
servicePath CPQ+
9.1
Price adjustment
CRM Creatio
servicePath CPQ+
9.1
Purchase history and open contracts
CRM Creatio
servicePath CPQ+
7.3
Guided selling/Sales portal
CRM Creatio
servicePath CPQ+
8.2
CPQ reporting & analytics
CRM Creatio
servicePath CPQ+
7.3
CPQ-CRM integration
CRM Creatio
servicePath CPQ+
9.1
Attachments to quotes
CRM Creatio
servicePath CPQ+
7.3
Order capturing
CRM Creatio
servicePath CPQ+
7.3

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

servicePath CPQ+

  • Complex configured products and guided selling.
  • Ease of use and setup.
  • Simplification of the complex.
  • Integrations that enable technology companies to sell effectively.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

servicePath CPQ+

  • Seamless e-signature for order processing and records closure.
  • Support for evergreen contracts.
  • Offer for SME businesses.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

servicePath CPQ+

servicePath CPQ+ 9.1
Based on 1 answer
Quality solution built for our needs.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

servicePath CPQ+

servicePath CPQ+ 8.2
Based on 1 answer
Very good usability just needs more documentation for new features.
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

servicePath CPQ+

servicePath CPQ+ 9.1
Based on 1 answer
A quality team who know their product and the industry they operate in.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

servicePath CPQ+

ServicePath stood out from the rest due to: a) Product management including cost modeling, through CPQ, and client lifecycle management capability.b) Easy of use and simplification of complex scenarios.c) Easy to use, very capable, no code configured, and guided products.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

servicePath CPQ+

  • Positive impact on ROI: previous spreadsheet system was at a dead end.
  • Enabled new starters to be more productive early on.
  • Opened up the solution to improved commercial client lifecycle management.
  • Reduced errors and omissions.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

servicePath CPQ+

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

servicePath CPQ+ Editions & Modules

Edition
servicePath CPQ+ Professional Edition$751
servicePath CPQ+ Enterprise Edition$1251
  1. USD/user/month*(billed annually)
Additional Pricing Details
Pricing information for servicePath CPQ is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase servicePath CPQ must be conducted with the vendor.

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
servicePath CPQ+
9.1

Likelihood to Renew

CRM Creatio
servicePath CPQ+
9.1

Usability

CRM Creatio
6.8
servicePath CPQ+
8.2

Support Rating

CRM Creatio
7.7
servicePath CPQ+
9.1

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