What users are saying about
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27 Ratings
11 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
11 Ratings
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Score 8 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
ServiceTitan
Customer data management / contact management
CRM Creatio
9.9
ServiceTitan
Workflow management
CRM Creatio
9.9
ServiceTitan
Territory management
CRM Creatio
9.0
ServiceTitan
Opportunity management
CRM Creatio
9.9
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
ServiceTitan
Contract management
CRM Creatio
9.5
ServiceTitan
Quote & order management
CRM Creatio
10.0
ServiceTitan
Interaction tracking
CRM Creatio
9.4
ServiceTitan
Channel / partner relationship management
CRM Creatio
9.6
ServiceTitan

Customer Service & Support

CRM Creatio
9.1
ServiceTitan
Case management
CRM Creatio
9.7
ServiceTitan
Call center management
CRM Creatio
8.5
ServiceTitan
Help desk management
CRM Creatio
9.1
ServiceTitan

Marketing Automation

CRM Creatio
9.9
ServiceTitan
Lead management
CRM Creatio
9.9
ServiceTitan
Email marketing
CRM Creatio
9.8
ServiceTitan

CRM Project Management

CRM Creatio
9.3
ServiceTitan
Task management
CRM Creatio
9.8
ServiceTitan
Billing and invoicing management
CRM Creatio
8.2
ServiceTitan
Reporting
CRM Creatio
9.8
ServiceTitan

CRM Reporting & Analytics

CRM Creatio
9.7
ServiceTitan
Forecasting
CRM Creatio
9.6
ServiceTitan
Pipeline visualization
CRM Creatio
9.6
ServiceTitan
Customizable reports
CRM Creatio
9.8
ServiceTitan

Customization

CRM Creatio
9.9
ServiceTitan
Custom fields
CRM Creatio
9.9
ServiceTitan
Custom objects
CRM Creatio
9.9
ServiceTitan
Scripting environment
CRM Creatio
10.0
ServiceTitan
API for custom integration
CRM Creatio
9.9
ServiceTitan

Security

CRM Creatio
9.2
ServiceTitan
Single sign-on capability
CRM Creatio
9.3
ServiceTitan
Role-based user permissions
CRM Creatio
9.2
ServiceTitan

Social CRM

CRM Creatio
9.6
ServiceTitan
Social data
CRM Creatio
9.4
ServiceTitan
Social engagement
CRM Creatio
9.9
ServiceTitan

Integrations with 3rd-party Software

CRM Creatio
8.4
ServiceTitan
Marketing automation
CRM Creatio
8.4
ServiceTitan

Platform

CRM Creatio
9.2
ServiceTitan
Mobile access
CRM Creatio
9.2
ServiceTitan

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
ServiceTitan
8.4

Usability

CRM Creatio
6.8
ServiceTitan

Support Rating

CRM Creatio
7.7
ServiceTitan

Add comparison