What users are saying about
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27 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 10 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Sofon Proposal Organizer

In my opinion, the most valuable characteristic of SPO is that by answering simple questions a very complex product can be configured; therefore the scope of delivery is defined very well. In addition, SPO has great flexibility to manage prices and costs. However, SPO is configurator of parts that allows incorporating basic design rules for their selection. SPO is not a optimised for developing complicated engineering design rules.
Martin Benavidez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Sofon Proposal Organizer
Customer data management / contact management
CRM Creatio
9.9
Sofon Proposal Organizer
Workflow management
CRM Creatio
9.9
Sofon Proposal Organizer
Territory management
CRM Creatio
9.0
Sofon Proposal Organizer
Opportunity management
CRM Creatio
9.9
Sofon Proposal Organizer
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Sofon Proposal Organizer
Contract management
CRM Creatio
9.5
Sofon Proposal Organizer
Quote & order management
CRM Creatio
10.0
Sofon Proposal Organizer
Interaction tracking
CRM Creatio
9.4
Sofon Proposal Organizer
Channel / partner relationship management
CRM Creatio
9.6
Sofon Proposal Organizer

Customer Service & Support

CRM Creatio
9.1
Sofon Proposal Organizer
Case management
CRM Creatio
9.7
Sofon Proposal Organizer
Call center management
CRM Creatio
8.5
Sofon Proposal Organizer
Help desk management
CRM Creatio
9.1
Sofon Proposal Organizer

Marketing Automation

CRM Creatio
9.9
Sofon Proposal Organizer
Lead management
CRM Creatio
9.9
Sofon Proposal Organizer
Email marketing
CRM Creatio
9.8
Sofon Proposal Organizer

CRM Project Management

CRM Creatio
9.3
Sofon Proposal Organizer
Task management
CRM Creatio
9.8
Sofon Proposal Organizer
Billing and invoicing management
CRM Creatio
8.2
Sofon Proposal Organizer
Reporting
CRM Creatio
9.8
Sofon Proposal Organizer

CRM Reporting & Analytics

CRM Creatio
9.7
Sofon Proposal Organizer
Forecasting
CRM Creatio
9.6
Sofon Proposal Organizer
Pipeline visualization
CRM Creatio
9.6
Sofon Proposal Organizer
Customizable reports
CRM Creatio
9.8
Sofon Proposal Organizer

Customization

CRM Creatio
9.9
Sofon Proposal Organizer
Custom fields
CRM Creatio
9.9
Sofon Proposal Organizer
Custom objects
CRM Creatio
9.9
Sofon Proposal Organizer
Scripting environment
CRM Creatio
10.0
Sofon Proposal Organizer
API for custom integration
CRM Creatio
9.9
Sofon Proposal Organizer

Security

CRM Creatio
9.2
Sofon Proposal Organizer
Single sign-on capability
CRM Creatio
9.3
Sofon Proposal Organizer
Role-based user permissions
CRM Creatio
9.2
Sofon Proposal Organizer

Social CRM

CRM Creatio
9.6
Sofon Proposal Organizer
Social data
CRM Creatio
9.4
Sofon Proposal Organizer
Social engagement
CRM Creatio
9.9
Sofon Proposal Organizer

Integrations with 3rd-party Software

CRM Creatio
8.4
Sofon Proposal Organizer
Marketing automation
CRM Creatio
8.4
Sofon Proposal Organizer

Platform

CRM Creatio
9.2
Sofon Proposal Organizer
Mobile access
CRM Creatio
9.2
Sofon Proposal Organizer

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Sofon Proposal Organizer

  • Top Down approach
  • Drive sales representatives to their goal
  • Clear final calculation
Fabrizio Valenti | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Sofon Proposal Organizer

  • SQL servers may lead to unexpect failures
  • Tables created in SPO could have better interface with the user
  • Management of user licences could be easier
Martin Benavidez | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Sofon Proposal Organizer

Sofon Proposal Organizer 7.5
Based on 2 answers
Unfortunately I have no possibility to renew or not renew SPO so it is difficult to answer to this question
Fabrizio Valenti | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Sofon Proposal Organizer

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Sofon Proposal Organizer

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Sofon Proposal Organizer

The previous product we used was developed by ourselves so my experience is very limited. I can say that having a software like SPO we can configure the product without any programming experience and this makes things faster and better. Moreover, I can say that MS Office compatibility is a strong point.
Fabrizio Valenti | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Sofon Proposal Organizer

  • Reduce quotation time at the proposal office,
  • better definition and more organise project scope at project management level
  • centralisation of knoweldeg: one problem, one solution
Martin Benavidez | TrustRadius Reviewer

Screenshots

Sofon Proposal Organizer

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Sofon Proposal Organizer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sofon Proposal Organizer Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Sofon Proposal Organizer
7.1

Likelihood to Renew

CRM Creatio
Sofon Proposal Organizer
7.5

Usability

CRM Creatio
6.8
Sofon Proposal Organizer

Support Rating

CRM Creatio
7.7
Sofon Proposal Organizer

Add comparison