What users are saying about
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27 Ratings
48 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
48 Ratings
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Score 6.3 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Swiftpage Act!

Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
Laurence Sarner | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Swiftpage Act!
Customer data management / contact management
CRM Creatio
9.9
Swiftpage Act!
Workflow management
CRM Creatio
9.9
Swiftpage Act!
Territory management
CRM Creatio
9.0
Swiftpage Act!
Opportunity management
CRM Creatio
9.9
Swiftpage Act!
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Swiftpage Act!
Contract management
CRM Creatio
9.5
Swiftpage Act!
Quote & order management
CRM Creatio
10.0
Swiftpage Act!
Interaction tracking
CRM Creatio
9.4
Swiftpage Act!
Channel / partner relationship management
CRM Creatio
9.6
Swiftpage Act!

Customer Service & Support

CRM Creatio
9.1
Swiftpage Act!
Case management
CRM Creatio
9.7
Swiftpage Act!
Call center management
CRM Creatio
8.5
Swiftpage Act!
Help desk management
CRM Creatio
9.1
Swiftpage Act!

Marketing Automation

CRM Creatio
9.9
Swiftpage Act!
Lead management
CRM Creatio
9.9
Swiftpage Act!
Email marketing
CRM Creatio
9.8
Swiftpage Act!

CRM Project Management

CRM Creatio
9.3
Swiftpage Act!
Task management
CRM Creatio
9.8
Swiftpage Act!
Billing and invoicing management
CRM Creatio
8.2
Swiftpage Act!
Reporting
CRM Creatio
9.8
Swiftpage Act!

CRM Reporting & Analytics

CRM Creatio
9.7
Swiftpage Act!
Forecasting
CRM Creatio
9.6
Swiftpage Act!
Pipeline visualization
CRM Creatio
9.6
Swiftpage Act!
Customizable reports
CRM Creatio
9.8
Swiftpage Act!

Customization

CRM Creatio
9.9
Swiftpage Act!
Custom fields
CRM Creatio
9.9
Swiftpage Act!
Custom objects
CRM Creatio
9.9
Swiftpage Act!
Scripting environment
CRM Creatio
10.0
Swiftpage Act!
API for custom integration
CRM Creatio
9.9
Swiftpage Act!

Security

CRM Creatio
9.2
Swiftpage Act!
Single sign-on capability
CRM Creatio
9.3
Swiftpage Act!
Role-based user permissions
CRM Creatio
9.2
Swiftpage Act!

Social CRM

CRM Creatio
9.6
Swiftpage Act!
Social data
CRM Creatio
9.4
Swiftpage Act!
Social engagement
CRM Creatio
9.9
Swiftpage Act!

Integrations with 3rd-party Software

CRM Creatio
8.4
Swiftpage Act!
Marketing automation
CRM Creatio
8.4
Swiftpage Act!

Platform

CRM Creatio
9.2
Swiftpage Act!
Mobile access
CRM Creatio
9.2
Swiftpage Act!

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Swiftpage Act!

  • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
  • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
  • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
  • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
  • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
  • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
  • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Swiftpage Act!

  • Not intuitive to use. I will have to contact support for help if I haven't used some functions in a while.
  • It's near impossible to delete duplicates as they have to be deleted individually. This is a problem if you have more than 5000 contacts.
  • Reporting is difficult.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Swiftpage Act!

Swiftpage Act! 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Swiftpage Act!

Swiftpage Act! 1.4
Based on 4 answers
Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!
Terry Kungel | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Swiftpage Act!

Swiftpage Act! 5.4
Based on 13 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

Swiftpage Act!

Swiftpage Act! 1.0
Based on 2 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Swiftpage Act!

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Swiftpage Act!

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Swiftpage Act!

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Swiftpage Act! Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Swiftpage Act!
5.7

Likelihood to Renew

CRM Creatio
Swiftpage Act!
1.0

Usability

CRM Creatio
6.8
Swiftpage Act!
1.4

Support Rating

CRM Creatio
7.7
Swiftpage Act!
5.4

Implementation Rating

CRM Creatio
Swiftpage Act!
1.0

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