What users are saying about
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27 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
8 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

TIBCO iProcess

iProcess is a perfect BPM tool that has been able to solve complex business problems and situations, but with time newer and easier to use tools have also been developed by competing companies and thus this tool needs to evolve with the competition. Newer and more easy to use tools are also available from TIBCO as well such as AMX BPM.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
TIBCO iProcess
Customer data management / contact management
CRM Creatio
9.9
TIBCO iProcess
Workflow management
CRM Creatio
9.9
TIBCO iProcess
Territory management
CRM Creatio
9.0
TIBCO iProcess
Opportunity management
CRM Creatio
9.9
TIBCO iProcess
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
TIBCO iProcess
Contract management
CRM Creatio
9.5
TIBCO iProcess
Quote & order management
CRM Creatio
10.0
TIBCO iProcess
Interaction tracking
CRM Creatio
9.4
TIBCO iProcess
Channel / partner relationship management
CRM Creatio
9.6
TIBCO iProcess

Customer Service & Support

CRM Creatio
9.1
TIBCO iProcess
Case management
CRM Creatio
9.7
TIBCO iProcess
Call center management
CRM Creatio
8.5
TIBCO iProcess
Help desk management
CRM Creatio
9.1
TIBCO iProcess

Marketing Automation

CRM Creatio
9.9
TIBCO iProcess
Lead management
CRM Creatio
9.9
TIBCO iProcess
Email marketing
CRM Creatio
9.8
TIBCO iProcess

CRM Project Management

CRM Creatio
9.3
TIBCO iProcess
Task management
CRM Creatio
9.8
TIBCO iProcess
Billing and invoicing management
CRM Creatio
8.2
TIBCO iProcess
Reporting
CRM Creatio
9.8
TIBCO iProcess

CRM Reporting & Analytics

CRM Creatio
9.7
TIBCO iProcess
Forecasting
CRM Creatio
9.6
TIBCO iProcess
Pipeline visualization
CRM Creatio
9.6
TIBCO iProcess
Customizable reports
CRM Creatio
9.8
TIBCO iProcess

Customization

CRM Creatio
9.9
TIBCO iProcess
Custom fields
CRM Creatio
9.9
TIBCO iProcess
Custom objects
CRM Creatio
9.9
TIBCO iProcess
Scripting environment
CRM Creatio
10.0
TIBCO iProcess
API for custom integration
CRM Creatio
9.9
TIBCO iProcess

Security

CRM Creatio
9.2
TIBCO iProcess
Single sign-on capability
CRM Creatio
9.3
TIBCO iProcess
Role-based user permissions
CRM Creatio
9.2
TIBCO iProcess

Social CRM

CRM Creatio
9.6
TIBCO iProcess
Social data
CRM Creatio
9.4
TIBCO iProcess
Social engagement
CRM Creatio
9.9
TIBCO iProcess

Integrations with 3rd-party Software

CRM Creatio
8.4
TIBCO iProcess
Marketing automation
CRM Creatio
8.4
TIBCO iProcess

Platform

CRM Creatio
9.2
TIBCO iProcess
Mobile access
CRM Creatio
9.2
TIBCO iProcess

Reporting & Analytics

CRM Creatio
TIBCO iProcess
7.7
Dashboards
CRM Creatio
TIBCO iProcess
9.0
Standard reports
CRM Creatio
TIBCO iProcess
7.0
Custom reports
CRM Creatio
TIBCO iProcess
7.0

Process Engine

CRM Creatio
TIBCO iProcess
8.4
Process designer
CRM Creatio
TIBCO iProcess
9.0
Process simulation
CRM Creatio
TIBCO iProcess
9.0
Business rules engine
CRM Creatio
TIBCO iProcess
8.0
SOA support
CRM Creatio
TIBCO iProcess
9.0
Process player
CRM Creatio
TIBCO iProcess
8.0
Support for modeling languages
CRM Creatio
TIBCO iProcess
7.0
Form builder
CRM Creatio
TIBCO iProcess
8.0
Model execution
CRM Creatio
TIBCO iProcess
9.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

TIBCO iProcess

  • Performance. TIBCO iProcess is the most performant BPM I've even seen.
  • Manage large workloads. It can handle tens of thousands users and groups, hundreds of thousand or million live cases.
  • It can also manage very large and complex process definitions.
  • Very stable, once you get your business process up and running it is very stable.
Juan Francisco Tavira | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

TIBCO iProcess

  • It is complex to use.
  • The official support for the tool is not available anymore through TIBCO.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

TIBCO iProcess

TIBCO iProcess 8.0
Based on 1 answer
It integrates all the BPM principles along with the great user interface and independent modules and engines.All the modules are separate and stand alone and thus provides easier understanding and ease of support.
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

TIBCO iProcess

TIBCO iProcess 7.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

TIBCO iProcess

iProcess is a previous generation product, it lacks OSGi and cloud so it is seen as "old". Due to this, it is difficult to choose new installations. All other options seem shiny in comparison. But regarding performance and stability, it is still unsurpassed.
Juan Francisco Tavira | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

TIBCO iProcess

  • Numbers are difficult to crunch, the best impact is that you always know the status of a single business case and the system runs fast and smoothly; your users will forget what waiting is.
  • Case tracking is perfectly accurate, having that you can extract statistical data and predict and optimize your business very accurately.
  • TIBCO iProcess administrators must be quite skilled; that increases your overall costs so the ROI will be delayed a bit.
Juan Francisco Tavira | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

TIBCO iProcess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TIBCO iProcess Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
TIBCO iProcess
8.0

Likelihood to Renew

CRM Creatio
TIBCO iProcess
8.0

Usability

CRM Creatio
6.8
TIBCO iProcess
8.0

Support Rating

CRM Creatio
7.7
TIBCO iProcess
7.0

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