What users are saying about
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27 Ratings
4 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

WaveMaker

WaveMaker is a great platform for enterprise and SME's because it can save a lot on resources and time. The price is very low compared to the other competitors of WaveMaker and the best thing about WaveMaker is its no lock-in policy, you can always download the code and work on other IDEs. Overall an amazing platform.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
WaveMaker
Customer data management / contact management
CRM Creatio
9.9
WaveMaker
Workflow management
CRM Creatio
9.9
WaveMaker
Territory management
CRM Creatio
9.0
WaveMaker
Opportunity management
CRM Creatio
9.9
WaveMaker
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.5
WaveMaker
Contract management
CRM Creatio
9.5
WaveMaker
Quote & order management
CRM Creatio
10.0
WaveMaker
Interaction tracking
CRM Creatio
9.4
WaveMaker
Channel / partner relationship management
CRM Creatio
9.6
WaveMaker

Customer Service & Support

CRM Creatio
9.1
WaveMaker
Case management
CRM Creatio
9.7
WaveMaker
Call center management
CRM Creatio
8.5
WaveMaker
Help desk management
CRM Creatio
9.1
WaveMaker

Marketing Automation

CRM Creatio
9.8
WaveMaker
Lead management
CRM Creatio
9.9
WaveMaker
Email marketing
CRM Creatio
9.8
WaveMaker

CRM Project Management

CRM Creatio
9.2
WaveMaker
Task management
CRM Creatio
9.8
WaveMaker
Billing and invoicing management
CRM Creatio
8.2
WaveMaker
Reporting
CRM Creatio
9.8
WaveMaker

CRM Reporting & Analytics

CRM Creatio
9.7
WaveMaker
Forecasting
CRM Creatio
9.6
WaveMaker
Pipeline visualization
CRM Creatio
9.6
WaveMaker
Customizable reports
CRM Creatio
9.8
WaveMaker

Customization

CRM Creatio
9.9
WaveMaker
Custom fields
CRM Creatio
9.9
WaveMaker
Custom objects
CRM Creatio
9.9
WaveMaker
Scripting environment
CRM Creatio
10.0
WaveMaker
API for custom integration
CRM Creatio
9.9
WaveMaker

Security

CRM Creatio
9.2
WaveMaker
Single sign-on capability
CRM Creatio
9.2
WaveMaker
Role-based user permissions
CRM Creatio
9.2
WaveMaker

Social CRM

CRM Creatio
9.6
WaveMaker
Social data
CRM Creatio
9.4
WaveMaker
Social engagement
CRM Creatio
9.9
WaveMaker

Integrations with 3rd-party Software

CRM Creatio
8.4
WaveMaker
Marketing automation
CRM Creatio
8.4
WaveMaker

Platform

CRM Creatio
9.1
WaveMaker
Mobile access
CRM Creatio
9.1
WaveMaker

Low-Code Development

CRM Creatio
WaveMaker
9.3
Visual Modeling
CRM Creatio
WaveMaker
9.0
Drag-and-drop Interfaces
CRM Creatio
WaveMaker
8.9
Platform Security
CRM Creatio
WaveMaker
9.5
Platform User Management
CRM Creatio
WaveMaker
9.5
Reusability
CRM Creatio
WaveMaker
9.5
Platform Scalability
CRM Creatio
WaveMaker
9.5

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

WaveMaker

  • WaveMaker has helped us create internal applications in very short amount of time at a very low cost.
  • The interface is really clean and it is easy to understand, you need not be an expert coder to work on WaveMaker.
  • You can download your developed application and deploy it on any server you wish. There is no lock in whatsoever.
  • The support team is super supportive and they are genuinely interested in solving your problems.
  • WaveMaker helps you develop web and hybrid applications simultaneously, so you will be saving a lot of time and effort.
  • WaveMaker is constantly upgrading and the team makes sure that they inform the users about the upgrades.
Parikshit Potnuri | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

WaveMaker

  • I believe that for this case, is important the technical support, which solves you or give workarounds that work for your issues. It answers in 24 hours, in labour days.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

WaveMaker

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

WaveMaker

WaveMaker 9.0
Based on 1 answer
There were instances where we had specific requests and the support team was really helpful because they were really concerned about getting me a solution.
Parikshit Potnuri | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

WaveMaker

WaveMaker is much cheaper and performs better.
Stefano Barcellona | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

WaveMaker

  • WaveMaker has helped us reduce the number of developers working on the application development.
  • It has helped us save a lot of time.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

WaveMaker

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

WaveMaker Editions & Modules

On-premise Edition
WaveMaker EnterpriseContact Sales1
  1. Developer based pricing
SaaS Edition
WaveMaker Online$5001
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
WaveMaker
9.2

Usability

CRM Creatio
6.8
WaveMaker

Support Rating

CRM Creatio
7.7
WaveMaker
9.0

Add comparison