What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
27 Ratings
24 Ratings

CRM Creatio

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Workamajig

If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
Dacia Coffey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Workamajig
Customer data management / contact management
CRM Creatio
9.9
Workamajig
Workflow management
CRM Creatio
9.9
Workamajig
Territory management
CRM Creatio
9.0
Workamajig
Opportunity management
CRM Creatio
9.9
Workamajig
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Workamajig
Contract management
CRM Creatio
9.5
Workamajig
Quote & order management
CRM Creatio
10.0
Workamajig
Interaction tracking
CRM Creatio
9.4
Workamajig
Channel / partner relationship management
CRM Creatio
9.6
Workamajig

Customer Service & Support

CRM Creatio
9.1
Workamajig
Case management
CRM Creatio
9.7
Workamajig
Call center management
CRM Creatio
8.5
Workamajig
Help desk management
CRM Creatio
9.1
Workamajig

Marketing Automation

CRM Creatio
9.9
Workamajig
Lead management
CRM Creatio
9.9
Workamajig
Email marketing
CRM Creatio
9.8
Workamajig

CRM Project Management

CRM Creatio
9.3
Workamajig
Task management
CRM Creatio
9.8
Workamajig
Billing and invoicing management
CRM Creatio
8.2
Workamajig
Reporting
CRM Creatio
9.8
Workamajig

CRM Reporting & Analytics

CRM Creatio
9.7
Workamajig
Forecasting
CRM Creatio
9.6
Workamajig
Pipeline visualization
CRM Creatio
9.6
Workamajig
Customizable reports
CRM Creatio
9.8
Workamajig

Customization

CRM Creatio
9.9
Workamajig
Custom fields
CRM Creatio
9.9
Workamajig
Custom objects
CRM Creatio
9.9
Workamajig
Scripting environment
CRM Creatio
10.0
Workamajig
API for custom integration
CRM Creatio
9.9
Workamajig

Security

CRM Creatio
9.2
Workamajig
Single sign-on capability
CRM Creatio
9.3
Workamajig
Role-based user permissions
CRM Creatio
9.2
Workamajig

Social CRM

CRM Creatio
9.6
Workamajig
Social data
CRM Creatio
9.4
Workamajig
Social engagement
CRM Creatio
9.9
Workamajig

Integrations with 3rd-party Software

CRM Creatio
8.4
Workamajig
Marketing automation
CRM Creatio
8.4
Workamajig

Platform

CRM Creatio
9.2
Workamajig
Mobile access
CRM Creatio
9.2
Workamajig

Project Management

CRM Creatio
Workamajig
7.0
Task Management
CRM Creatio
Workamajig
8.3
Resource Management
CRM Creatio
Workamajig
7.6
Gantt Charts
CRM Creatio
Workamajig
6.6
Scheduling
CRM Creatio
Workamajig
7.5
Workflow Automation
CRM Creatio
Workamajig
6.0
Team Collaboration
CRM Creatio
Workamajig
7.4
Support for Agile Methodology
CRM Creatio
Workamajig
6.1
Support for Waterfall Methodology
CRM Creatio
Workamajig
7.5
Document Management
CRM Creatio
Workamajig
7.6
Email integration
CRM Creatio
Workamajig
6.7
Mobile Access
CRM Creatio
Workamajig
5.0
Timesheet Tracking
CRM Creatio
Workamajig
8.5
Change request and Case Management
CRM Creatio
Workamajig
5.9
Budget and Expense Management
CRM Creatio
Workamajig
7.6

Professional Services Automation

CRM Creatio
Workamajig
7.1
Quotes/estimates
CRM Creatio
Workamajig
7.1
Invoicing
CRM Creatio
Workamajig
7.7
Project & financial reporting
CRM Creatio
Workamajig
8.6
Integration with accounting software
CRM Creatio
Workamajig
5.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Workamajig

  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Workamajig

  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
Scott Millen | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Workamajig

Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Workamajig

  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
Annie Koelker | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Workamajig

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workamajig Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Workamajig
7.8

Usability

CRM Creatio
6.8
Workamajig

Support Rating

CRM Creatio
7.7
Workamajig

Add comparison