<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
27 Ratings

CRM Creatio

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

WorkFusion Intelligent Automation Cloud is well suited for processes with large volume and high handling time.The processes need to be rule based for maximum benefits.This tool is good for processes which involve high document processing.Processes which are dependent on SAP are good suitors for WorkFusion Intelligent Automation Cloud as it has supported SAP automation from its early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
WorkFusion Intelligent Automation Cloud
Customer data management / contact management
CRM Creatio
9.9
WorkFusion Intelligent Automation Cloud
Workflow management
CRM Creatio
9.9
WorkFusion Intelligent Automation Cloud
Territory management
CRM Creatio
9.0
WorkFusion Intelligent Automation Cloud
Opportunity management
CRM Creatio
9.9
WorkFusion Intelligent Automation Cloud
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
WorkFusion Intelligent Automation Cloud
Contract management
CRM Creatio
9.5
WorkFusion Intelligent Automation Cloud
Quote & order management
CRM Creatio
10.0
WorkFusion Intelligent Automation Cloud
Interaction tracking
CRM Creatio
9.4
WorkFusion Intelligent Automation Cloud
Channel / partner relationship management
CRM Creatio
9.6
WorkFusion Intelligent Automation Cloud

Customer Service & Support

CRM Creatio
9.1
WorkFusion Intelligent Automation Cloud
Case management
CRM Creatio
9.7
WorkFusion Intelligent Automation Cloud
Call center management
CRM Creatio
8.5
WorkFusion Intelligent Automation Cloud
Help desk management
CRM Creatio
9.1
WorkFusion Intelligent Automation Cloud

Marketing Automation

CRM Creatio
9.8
WorkFusion Intelligent Automation Cloud
Lead management
CRM Creatio
9.9
WorkFusion Intelligent Automation Cloud
Email marketing
CRM Creatio
9.8
WorkFusion Intelligent Automation Cloud

CRM Project Management

CRM Creatio
9.2
WorkFusion Intelligent Automation Cloud
Task management
CRM Creatio
9.8
WorkFusion Intelligent Automation Cloud
Billing and invoicing management
CRM Creatio
8.2
WorkFusion Intelligent Automation Cloud
Reporting
CRM Creatio
9.8
WorkFusion Intelligent Automation Cloud

CRM Reporting & Analytics

CRM Creatio
9.7
WorkFusion Intelligent Automation Cloud
Forecasting
CRM Creatio
9.6
WorkFusion Intelligent Automation Cloud
Pipeline visualization
CRM Creatio
9.6
WorkFusion Intelligent Automation Cloud
Customizable reports
CRM Creatio
9.8
WorkFusion Intelligent Automation Cloud

Customization

CRM Creatio
9.9
WorkFusion Intelligent Automation Cloud
Custom fields
CRM Creatio
9.9
WorkFusion Intelligent Automation Cloud
Custom objects
CRM Creatio
9.9
WorkFusion Intelligent Automation Cloud
Scripting environment
CRM Creatio
10.0
WorkFusion Intelligent Automation Cloud
API for custom integration
CRM Creatio
9.9
WorkFusion Intelligent Automation Cloud

Security

CRM Creatio
9.2
WorkFusion Intelligent Automation Cloud
Single sign-on capability
CRM Creatio
9.2
WorkFusion Intelligent Automation Cloud
Role-based user permissions
CRM Creatio
9.2
WorkFusion Intelligent Automation Cloud

Social CRM

CRM Creatio
9.6
WorkFusion Intelligent Automation Cloud
Social data
CRM Creatio
9.4
WorkFusion Intelligent Automation Cloud
Social engagement
CRM Creatio
9.9
WorkFusion Intelligent Automation Cloud

Integrations with 3rd-party Software

CRM Creatio
8.4
WorkFusion Intelligent Automation Cloud
Marketing automation
CRM Creatio
8.4
WorkFusion Intelligent Automation Cloud

Platform

CRM Creatio
9.1
WorkFusion Intelligent Automation Cloud
Mobile access
CRM Creatio
9.1
WorkFusion Intelligent Automation Cloud

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

  • The tool is absolutely free so you can go through all the given activities and try some basic modules and integrate them in your manual tasks.
  • It has covered the most intense automation i. e. Excel brilliantly.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

  • I miss more integration with 3rd party tools.
  • When the tool shows an error it is difficult to identify what it would be.
  • OCR does not function as expected all the time.
Wladimir Corrêa | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

WorkFusion Intelligent Automation Cloud 7.0
Based on 1 answer
I have given a rating of 7 as I have used this tool and have received good support from the product owners in terms of cost, feasibility and technical requirements. Moreover the product has evolved since its introduction and it is now competing with other major players in the market in a very short span of time.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

As stated in the good points of the tool, WorkFusion merges two UiPath and Automation Anywhere features in a very winning way.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

  • The customer has been very satisfied with the results presented with the tool.
  • Because of this result, our company has a beneficial financial return because the customer is tempted to ask for more results using the tool.
Anonymous | TrustRadius Reviewer

Screenshots

WorkFusion Intelligent Automation Cloud

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

WorkFusion Intelligent Automation Cloud

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WorkFusion Intelligent Automation Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
WorkFusion Intelligent Automation Cloud
7.3

Usability

CRM Creatio
6.8
WorkFusion Intelligent Automation Cloud

Support Rating

CRM Creatio
7.7
WorkFusion Intelligent Automation Cloud
7.0

Add comparison