What users are saying about
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27 Ratings
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Top Rated
361 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100

Zapier

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Top Rated
361 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Zapier

Zapier is perfect when you have chosen other software for various different purposes, or are already using various different software packages, and you want to be able to connect data or statuses from one area to another. Zapier is not something you should use or rely on if you don’t need it! It doesn’t always have the level of integration or sophistication that a direct, native integration would have.
James Crook ☛ Business Coach for Massage Therapists ☚ | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Zapier
Customer data management / contact management
CRM Creatio
9.9
Zapier
Workflow management
CRM Creatio
9.9
Zapier
Territory management
CRM Creatio
9.0
Zapier
Opportunity management
CRM Creatio
9.9
Zapier
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Zapier
Contract management
CRM Creatio
9.5
Zapier
Quote & order management
CRM Creatio
10.0
Zapier
Interaction tracking
CRM Creatio
9.4
Zapier
Channel / partner relationship management
CRM Creatio
9.6
Zapier

Customer Service & Support

CRM Creatio
9.1
Zapier
Case management
CRM Creatio
9.7
Zapier
Call center management
CRM Creatio
8.5
Zapier
Help desk management
CRM Creatio
9.1
Zapier

Marketing Automation

CRM Creatio
9.9
Zapier
Lead management
CRM Creatio
9.9
Zapier
Email marketing
CRM Creatio
9.8
Zapier

CRM Project Management

CRM Creatio
9.3
Zapier
Task management
CRM Creatio
9.8
Zapier
Billing and invoicing management
CRM Creatio
8.2
Zapier
Reporting
CRM Creatio
9.8
Zapier

CRM Reporting & Analytics

CRM Creatio
9.7
Zapier
Forecasting
CRM Creatio
9.6
Zapier
Pipeline visualization
CRM Creatio
9.6
Zapier
Customizable reports
CRM Creatio
9.8
Zapier

Customization

CRM Creatio
9.9
Zapier
Custom fields
CRM Creatio
9.9
Zapier
Custom objects
CRM Creatio
9.9
Zapier
Scripting environment
CRM Creatio
10.0
Zapier
API for custom integration
CRM Creatio
9.9
Zapier

Security

CRM Creatio
9.2
Zapier
Single sign-on capability
CRM Creatio
9.3
Zapier
Role-based user permissions
CRM Creatio
9.2
Zapier

Social CRM

CRM Creatio
9.6
Zapier
Social data
CRM Creatio
9.4
Zapier
Social engagement
CRM Creatio
9.9
Zapier

Integrations with 3rd-party Software

CRM Creatio
8.4
Zapier
Marketing automation
CRM Creatio
8.4
Zapier

Platform

CRM Creatio
9.2
Zapier
Mobile access
CRM Creatio
9.2
Zapier

Cloud Data Integration

CRM Creatio
Zapier
8.5
Pre-built connectors
CRM Creatio
Zapier
9.2
Connector modification
CRM Creatio
Zapier
8.1
Support for real-time and batch integration
CRM Creatio
Zapier
7.6
Data quality services
CRM Creatio
Zapier
9.0
Data security features
CRM Creatio
Zapier
8.3
Monitoring console
CRM Creatio
Zapier
8.9

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Zapier

  • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
  • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
  • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
  • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
Omri Friedel - CPA, CA | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Zapier

  • Price, mostly. I got a huge increase of the price.
  • Can be tricky to set up the first time if you are not familiarized with their tools
  • It can have bugs randomly, so you will need to re-do the flow to keep it up working, although is not frequent.
Joanna García | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Zapier

Zapier 10.0
Based on 1 answer
Zapier is now very much an integral part of our business and we could not operate without it!
Malessa Brisbane | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Zapier

Zapier 8.9
Based on 5 answers
Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Zapier

Zapier 9.1
Based on 11 answers
Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
David Hoffman | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Zapier

Zapier is the biggest name and game in town. I didn't really go shop elsewhere, and once I started using it, there was no going to others for the things that it does. It was simple enough and inexpensive enough that I just don't have a good incentive to try other solutions out there.
Tsahi Levent-levi | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Zapier

  • We've saved much administration time by using Zapier to sync data across applications. This is money saved not having to employ someone to manually update data.
  • The ability to get notifications for events have allowed as to respond very quickly to needs. This has led to retaining customers and converting leads.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Zapier

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zapier Editions & Modules

Edition
Starter$24.991
Professional$61.251
Team$373.751
Company$748.751
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Zapier
9.3

Likelihood to Renew

CRM Creatio
Zapier
10.0

Usability

CRM Creatio
6.8
Zapier
8.9

Support Rating

CRM Creatio
7.7
Zapier
9.1

Add comparison