What users are saying about
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27 Ratings
48 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
48 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Zendesk Sell
4.6
Customer data management / contact management
CRM Creatio
9.9
Zendesk Sell
6.7
Workflow management
CRM Creatio
9.9
Zendesk Sell
4.5
Territory management
CRM Creatio
9.0
Zendesk Sell
3.2
Opportunity management
CRM Creatio
9.9
Zendesk Sell
5.4
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Zendesk Sell
6.0
Contract management
CRM Creatio
9.5
Zendesk Sell
4.4
Quote & order management
CRM Creatio
10.0
Zendesk Sell
4.2
Interaction tracking
CRM Creatio
9.4
Zendesk Sell
6.1
Channel / partner relationship management
CRM Creatio
9.6
Zendesk Sell
1.4

Customer Service & Support

CRM Creatio
9.1
Zendesk Sell
2.8
Case management
CRM Creatio
9.7
Zendesk Sell
3.2
Call center management
CRM Creatio
8.5
Zendesk Sell
1.6
Help desk management
CRM Creatio
9.1
Zendesk Sell
3.4

Marketing Automation

CRM Creatio
9.9
Zendesk Sell
5.3
Lead management
CRM Creatio
9.9
Zendesk Sell
5.6
Email marketing
CRM Creatio
9.8
Zendesk Sell
5.0

CRM Project Management

CRM Creatio
9.3
Zendesk Sell
3.5
Task management
CRM Creatio
9.8
Zendesk Sell
5.3
Billing and invoicing management
CRM Creatio
8.2
Zendesk Sell
1.4
Reporting
CRM Creatio
9.8
Zendesk Sell
3.7

CRM Reporting & Analytics

CRM Creatio
9.7
Zendesk Sell
5.0
Forecasting
CRM Creatio
9.6
Zendesk Sell
4.8
Pipeline visualization
CRM Creatio
9.6
Zendesk Sell
5.4
Customizable reports
CRM Creatio
9.8
Zendesk Sell
4.8

Customization

CRM Creatio
9.9
Zendesk Sell
4.5
Custom fields
CRM Creatio
9.9
Zendesk Sell
6.7
Custom objects
CRM Creatio
9.9
Zendesk Sell
4.3
Scripting environment
CRM Creatio
10.0
Zendesk Sell
1.5
API for custom integration
CRM Creatio
9.9
Zendesk Sell
5.6

Security

CRM Creatio
9.2
Zendesk Sell
5.0
Single sign-on capability
CRM Creatio
9.3
Zendesk Sell
4.0
Role-based user permissions
CRM Creatio
9.2
Zendesk Sell
6.0

Social CRM

CRM Creatio
9.6
Zendesk Sell
1.3
Social data
CRM Creatio
9.4
Zendesk Sell
1.4
Social engagement
CRM Creatio
9.9
Zendesk Sell
1.3

Integrations with 3rd-party Software

CRM Creatio
8.4
Zendesk Sell
3.0
Marketing automation
CRM Creatio
8.4
Zendesk Sell
4.8
Compensation management
CRM Creatio
Zendesk Sell
1.3

Platform

CRM Creatio
9.2
Zendesk Sell
5.7
Mobile access
CRM Creatio
9.2
Zendesk Sell
5.7

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
It is easy to teach to new sales professionals and has a very easy usage.
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 5.0
Based on 3 answers
The team at Zendesk Sell (formerly Base CRM) offered us a lot in terms of customer contact and support, however was not able to resolve our challenges.
Anonymous | TrustRadius Reviewer

Online Training

CRM Creatio

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Sell Editions & Modules

Edition
Sell Team$19.001
Sell Professional$49.001
Sell Enterprise$99.001
Sell Elite$199.001
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.002
  1. per seat/month billed annually
  2. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Zendesk Sell
4.6

Likelihood to Renew

CRM Creatio
Zendesk Sell
3.0

Usability

CRM Creatio
6.8
Zendesk Sell
8.0

Support Rating

CRM Creatio
7.7
Zendesk Sell
5.0

Online Training

CRM Creatio
Zendesk Sell
7.0

Implementation Rating

CRM Creatio
Zendesk Sell
8.0

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