What users are saying about
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27 Ratings
38 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
38 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Zoho Creator

If you use excel, Zoho Creator is designed for you. The only scenario where it may not be appropriate is if you have thousands upon thousands lines of stored data where you would need to pay extra for this storage.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Zoho Creator
Customer data management / contact management
CRM Creatio
9.9
Zoho Creator
Workflow management
CRM Creatio
9.9
Zoho Creator
Territory management
CRM Creatio
9.0
Zoho Creator
Opportunity management
CRM Creatio
9.9
Zoho Creator
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Zoho Creator
Contract management
CRM Creatio
9.5
Zoho Creator
Quote & order management
CRM Creatio
10.0
Zoho Creator
Interaction tracking
CRM Creatio
9.4
Zoho Creator
Channel / partner relationship management
CRM Creatio
9.6
Zoho Creator

Customer Service & Support

CRM Creatio
9.1
Zoho Creator
Case management
CRM Creatio
9.7
Zoho Creator
Call center management
CRM Creatio
8.5
Zoho Creator
Help desk management
CRM Creatio
9.1
Zoho Creator

Marketing Automation

CRM Creatio
9.8
Zoho Creator
Lead management
CRM Creatio
9.9
Zoho Creator
Email marketing
CRM Creatio
9.8
Zoho Creator

CRM Project Management

CRM Creatio
9.2
Zoho Creator
Task management
CRM Creatio
9.8
Zoho Creator
Billing and invoicing management
CRM Creatio
8.2
Zoho Creator
Reporting
CRM Creatio
9.8
Zoho Creator

CRM Reporting & Analytics

CRM Creatio
9.7
Zoho Creator
Forecasting
CRM Creatio
9.6
Zoho Creator
Pipeline visualization
CRM Creatio
9.6
Zoho Creator
Customizable reports
CRM Creatio
9.8
Zoho Creator

Customization

CRM Creatio
9.9
Zoho Creator
Custom fields
CRM Creatio
9.9
Zoho Creator
Custom objects
CRM Creatio
9.9
Zoho Creator
Scripting environment
CRM Creatio
10.0
Zoho Creator
API for custom integration
CRM Creatio
9.9
Zoho Creator

Security

CRM Creatio
9.2
Zoho Creator
Single sign-on capability
CRM Creatio
9.2
Zoho Creator
Role-based user permissions
CRM Creatio
9.2
Zoho Creator

Social CRM

CRM Creatio
9.6
Zoho Creator
Social data
CRM Creatio
9.4
Zoho Creator
Social engagement
CRM Creatio
9.9
Zoho Creator

Integrations with 3rd-party Software

CRM Creatio
8.4
Zoho Creator
Marketing automation
CRM Creatio
8.4
Zoho Creator

Platform

CRM Creatio
9.1
Zoho Creator
Mobile access
CRM Creatio
9.1
Zoho Creator

Low-Code Development

CRM Creatio
Zoho Creator
7.4
Visual Modeling
CRM Creatio
Zoho Creator
6.7
Drag-and-drop Interfaces
CRM Creatio
Zoho Creator
9.0
Platform Security
CRM Creatio
Zoho Creator
8.6
Platform User Management
CRM Creatio
Zoho Creator
6.7
Reusability
CRM Creatio
Zoho Creator
6.1
Platform Scalability
CRM Creatio
Zoho Creator
7.4

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Zoho Creator

  • Low-code skills needed to create complex process.
  • Easy to learn.
  • Best for simple form design software (that don't need 'beautiful' design).
Rafael Grandizoli | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Zoho Creator

  • Sometimes the android app faces some problems displaying email, and it keeps loading.
  • It doesn't show the OTP screen when logging in through the WEB sometimes.
Muhammad Hafeez | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Zoho Creator

Zoho Creator 7.0
Based on 1 answer
I gave 7 because it is better for internal use and internal solutions. If you need something to deliver to your clients (you will give them access to it), then you will have to work hard to give the layout a better look, and not use the using the standard template layout, which it's possible to do, but it will need an extra work.
Rafael Grandizoli | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Zoho Creator

Zoho Creator 9.0
Based on 3 answers
I recommend Zoho Creator very often. A lot of companies go big earlier than they need to and spend way too much on SalesForce & Marketo. I worked for a small company with some limited budget that pivoted to sell it's product to the Enterprise. Zoho Creator was incredibly easy to set up, intuitive to use, and contains all the most essential features that most users need and seek in SalesForce. We integrated with MailChimp & Unbounce and were able to be incredibly useful in acquiring leads, nurturing them, and tracking pipeline in Zoho Creator. Our small sales team found it very easy to use and loved it.
Muhammad Hafeez | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Zoho Creator

We use Zoho Survey and while it is better than other similar 'Off the shelf' products it is not in the same league as Creator.
Keith Marley | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Zoho Creator

  • We really have not tracked the savings in a dollar amount, but our overall ability to have a birds eye view of all of our courses and classes at any moment has been a great tool. And we save time when we need information about courses or classes because the reports are there and ready when needed.
George C. Thiess III | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Zoho Creator

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Zoho Creator Editions & Modules

Edition
Basic$101
Premium$201
Ultimate$351
EnterpriseCustom2
  1. /user/month (Billed Annually)
  2. Flexible plans with bespoke feature set for enterprises. Starts at 200 users.
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Zoho Creator
9.4

Usability

CRM Creatio
6.8
Zoho Creator
7.0

Support Rating

CRM Creatio
7.7
Zoho Creator
9.0

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