What users are saying about
This review does not include a rating.
147 Ratings
This review does not include a rating.
147 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CRMnext

No answers on this topic

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRMnext
SAP CRM
8.7
Customer data management / contact management
CRMnext
SAP CRM
9.0
Workflow management
CRMnext
SAP CRM
9.1
Territory management
CRMnext
SAP CRM
8.5
Opportunity management
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SAP CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
CRMnext
SAP CRM
8.8
Contract management
CRMnext
SAP CRM
8.6
Quote & order management
CRMnext
SAP CRM
8.7
Interaction tracking
CRMnext
SAP CRM
8.8
Channel / partner relationship management
CRMnext
SAP CRM
8.6

Customer Service & Support

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SAP CRM
8.4
Case management
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SAP CRM
8.7
Call center management
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SAP CRM
8.2
Help desk management
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SAP CRM
8.3

Marketing Automation

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SAP CRM
8.4
Lead management
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SAP CRM
8.4
Email marketing
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SAP CRM
8.4

CRM Project Management

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SAP CRM
8.5
Task management
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SAP CRM
8.1
Billing and invoicing management
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SAP CRM
8.8
Reporting
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SAP CRM
8.7

CRM Reporting & Analytics

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SAP CRM
8.8
Forecasting
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SAP CRM
8.8
Pipeline visualization
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SAP CRM
8.7
Customizable reports
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SAP CRM
8.7

Customization

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SAP CRM
8.3
Custom fields
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SAP CRM
8.4
Custom objects
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SAP CRM
8.7
Scripting environment
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SAP CRM
8.2
API for custom integration
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SAP CRM
8.0

Security

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SAP CRM
8.8
Single sign-on capability
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SAP CRM
8.9
Role-based user permissions
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SAP CRM
8.6

Social CRM

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SAP CRM
8.8
Social data
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SAP CRM
8.6
Social engagement
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SAP CRM
8.9

Integrations with 3rd-party Software

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SAP CRM
8.5
Marketing automation
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SAP CRM
8.7
Compensation management
CRMnext
SAP CRM
8.3

Platform

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SAP CRM
8.2
Mobile access
CRMnext
SAP CRM
8.2

Pros

CRMnext

No answers on this topic

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

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No answers on this topic

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Likelihood to Renew

CRMnext

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

CRMnext

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Support Rating

CRMnext

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Alternatives Considered

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No answers on this topic

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Return on Investment

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No answers on this topic

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

CRMnext

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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