Likelihood to Recommend CrossKowledge offers a superb library of learning content and a serviceable learning management system to go with it. If you’re looking for robust reporting or want to minimise the time you spend managing learning administration, you should look elsewhere.
Read full review I am currently using Litmos for customer training, but have also used Litmos with a previous organization to manage internal training. It's so diverse and multi-functional, it is well-suited for both purposes. And it's by far the most user-friendly LMS platform I have ever worked with in my 15 years in corporate Learning & Development. Simple to stand up, fairly easy to administer, with a number of options available to organize data, users, and coursework to best fit your business needs. If you are managing the challenges that come with a lean and mean L&D team, this is absolutely the best platform in the market. The ease of administration combined with the Content Author Tool allows someone with very little LMS or online content development background to successfully create, house and deliver online training to practically any number of learners. The Content Author Tool is, in my mind, likely what truly sets Litmos apart from its competitors. To be able to create engaging and interactive online content without the need for a third-party authoring tool license or training is a game changer.
Read full review Pros CrossKnowledge provides learning content across a wide array of subjects, and this content is delivered using various delivery methods (interactive e-learning, videos, reading material, activity journals, etc.) CrossKnowledge’s learning suite makes it easy to set up and roll out a highly customised learning management system. CrossKnowledge offers a mobile app that makes it easy to access both the learning management system as well as their learning content on the go. Read full review Customization and branding to fit every business need is capable Mobile and cloud learning functionality at any place or at any time. Training resources addation by admin and resource access by learners is nefficient and effeftive The availability of badges and reward after completion of the course. Read full review Cons As a learning management system, CrossKnowledge’s backend is missing several key features for learning administrators It is immensely difficult to set up learning events and managing invitations to learners Reporting is extremely limited: you can only see the reports that CrossKnowledge seems necessary; you have very limited customisation options, and many of the basic reporting functions are simply impossible Read full review No easy method for posting recordings of live training sessions Searching is rough — often exact titles are needed Limited options for displaying course information to learners Limited surveying ability across all courses or live trainings 30-day limit in a lot of reports Read full review Likelihood to Renew CrossKnowledge’s learning content makes it a no-brainer. Besides, while their LMS isn’t as powerful or robust as we’d have liked, it’s still serviceable and most of our learners aren’t directly affected by it.
Read full review For what we need in the very near future, Litmos does not offer us the required capability. Ideally, we are looking for an integrated LMS, coaching, mobile support and content creation platform. Litmos may have the LMS part covered but there are other platforms that do this better along with providing an integrated all-in-one service or at the very least support API integration with other vendors to meet our requirements.
Read full review Usability Litmos has been quite direct, easy to use, simple to interact, has offered a ton of courses and has implemented video/web conferencing features that have been vital in our organization. Team creation and gamification has birthed positive competion that was much needed. Course creation has also been made easy for our instructors.
Read full review Reliability and Availability Not best support for technical problems.
Read full review Performance No issues
Read full review Support Rating If I could give it a negative rating I would. Worst support from any program I have had. Everything is back and forth in the support ticket. The one time I tried to chat they could not support the question. Their support page is so full of sections and products I can never find anything I need, even with a customized home page. I was hopeful that once they left SAP support might improve but it has not. I don't even know who my account executive is. Nobody has ever reached out to me. I need someone to guide me through best practices for our company and there is nobody to do that.
Read full review In-Person Training Only got online training
Read full review Online Training I really like the Litmos Dojo and find that it has something for everyone from beginner to advanced.
Read full review Implementation Rating We have done two implementations. The first wasn't completed by me, but the second was. I had to do a lot of data migration across from the first system into the new instance. This was really time-consuming, and it would have been great to have had an option for someone else to have completed this for us. Learning about the tool has also been up to us, and whilst the content was good, it was also high level and broad, and then getting into the specifics of our setup was really just left to us to complete on our own and have a go. We got there, but probably could have been faster with some additional support from a consultant.
Read full review Alternatives Considered Moodle is a far more powerful and flexible learning management system for learning administrators. Where CrossKnowledge has the edge is in its fabulous learning content library.
Read full review Litmos overwhelms
Khan Academy for two main reasons. First, the platform allows more much more customization and integration. This includes the ability to track employee progress and offer employees rewards for completion of tasks. Second, it has more functionality than
Khan Academy . Part of this is likely due to the cost of implementation and the excellent development team of Litmos.
Read full review Scalability Lots to do and always new features
Read full review Return on Investment It’s extremely difficult to evaluate ROI of a tool like CrossKnowledge, but it’s only been a little over a year since we rolled it out across the organisation and we’ve already made it part of our performance management system Read full review With SAP Content in mind as well, it has significantly reduced our training costs In terms of user issues on the UI or misunderstanding of how the courses inherently operate, it has increased our Admin need It has increased compliance rates with the ability to auto email everyone and provide reporting to the leaders Jen Cowen Learning & Development Business Partner
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