2 Ratings
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149 Ratings
2 Ratings
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Score 6 out of 100

Meltwater Media Intelligence Platform

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149 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Attribute Ratings

  • Crowdbabble is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Crowdbabble

80%
1 Rating
7.4

Meltwater Media Intelligence Platform

74%
70 Ratings

Likelihood to Renew

Crowdbabble

N/A
0 Ratings
8.0

Meltwater Media Intelligence Platform

80%
9 Ratings

Usability

Crowdbabble

N/A
0 Ratings
2.2

Meltwater Media Intelligence Platform

22%
3 Ratings

Availability

Crowdbabble

N/A
0 Ratings
10.0

Meltwater Media Intelligence Platform

100%
2 Ratings

Support Rating

Crowdbabble

N/A
0 Ratings
7.9

Meltwater Media Intelligence Platform

79%
35 Ratings

In-Person Training

Crowdbabble

N/A
0 Ratings
8.0

Meltwater Media Intelligence Platform

80%
1 Rating

Online Training

Crowdbabble

N/A
0 Ratings
8.0

Meltwater Media Intelligence Platform

80%
1 Rating

Implementation Rating

Crowdbabble

N/A
0 Ratings
6.1

Meltwater Media Intelligence Platform

61%
4 Ratings

Vendor post-sale

Crowdbabble

N/A
0 Ratings
1.0

Meltwater Media Intelligence Platform

10%
1 Rating

Vendor pre-sale

Crowdbabble

N/A
0 Ratings
9.1

Meltwater Media Intelligence Platform

91%
1 Rating

Likelihood to Recommend

Crowdbabble, Inc.

You can evaluate and solve problems connected to clients' social accounts in real time. You are able to show not only the issue but why something is an issue in the first place. The benefit is that our clients are fully informed and aware of our transparency.
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Meltwater

Meltwater is well-suited for agencies that have an engagement team who is looking to service a variety of client needs such as social media reporting, public relations outreach, and community management. If you're looking to have a platform serve just one need, you can still use Meltwater but will get more bang for your buck if you are needing a variety of tools.
Read full review

Pros

Crowdbabble, Inc.

  • You are able to come up with engaging content that appeals to social followers. This helps increase the organic reach of our clients on their social channels.
  • Reports are really customizable, easy to share with clients.
  • Tremendous customer support. I had a skype call with the founder!
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Meltwater

  • Media research - you can search for relevant publications and journalists to add to your media list.
  • Earned media coverage - you can search for coverage of your brand and find news stories that also include data that may be useful (how many people did the story reach for example).
  • Building media lists - if you have no current existing list, you can build and export one in Excel for example.
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Cons

Crowdbabble, Inc.

  • Pinterest support is lacking, could be more robust.
  • Reports could offer more customization, sometimes elementary.
Read full review

Meltwater

  • The dashboards are not user-friendly, customizable (color, font size, etc.), or worthy of presenting to a client. All of the insights from a dashboard get pulled from the platform and placed into a more client-friendly presentation.
  • Paywalls for certain publications connected to who-knows-what. DowJones racket limits media monitoring capabilities and results in manual searches for a growing number of publications.
  • TVeyes, the broadcast monitoring arm of the media monitoring capabilities, just needs TLC and to become more client-facing. Currently, the links produced to share clips look sketchy, and they have a relatively short shelf life.
Read full review

Pricing Details

Crowdbabble

Starting Price

$0

Editions & Modules

Crowdbabble editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Meltwater Media Intelligence Platform

    Starting Price

    Editions & Modules

    Meltwater Media Intelligence Platform editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Crowdbabble, Inc.

      No answers on this topic

      Meltwater

      Meltwater works well for our organization and has allowed us to meet our internal goals. We are always open to new products and services that may be able to provide similar or better features; however, our experience has been that many of Meltwater's competitors are not up to the task.
      Read full review

      Usability

      Crowdbabble, Inc.

      No answers on this topic

      Meltwater

      Once you get some basic training it's pretty easy to use. I would like to see training manuals, or instructional videos to help me explore features I'm not currently using.
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      Support Rating

      Crowdbabble, Inc.

      No answers on this topic

      Meltwater

      Our account rep at Meltwater went dark for a long time. Then, a couple of weeks ago, our new account manager reached out to set up a meeting. Apparently, they had a big shakeup in the company, and there were some personnel changes. Our new account rep was great in discussing the platform's capabilities that were available to us and even offered to schedule a follow-up meeting with his technical team to introduce our new social media team members to the platform and how it could help them with their jobs.
      Read full review

      In-Person Training

      Crowdbabble, Inc.

      No answers on this topic

      Meltwater

      Again, really in-depth and helpful for a program that is really easy to use.
      Read full review

      Online Training

      Crowdbabble, Inc.

      No answers on this topic

      Meltwater

      Walked step by step through program. Very informative on a program that doesn't require much training.
      Read full review

      Implementation Rating

      Crowdbabble, Inc.

      No answers on this topic

      Meltwater

      You are only allowed 15 users, so make sure you've identified who will have access to use the tool.
      Read full review

      Alternatives Considered

      Crowdbabble, Inc.

      Buzzsumo shows you the most shared links and key influencers for any topic or website. Crowdbabble is more about overall account health and reporting.
      Read full review

      Meltwater

      I was looking for a full-service option. I did some research. What really sold me was the presentation. They offered products that were helpful, and I wasn’t even aware of them. It is more expensive than the other products that are out there, but you get more. The other companies are good, but Meltwater Media Intelligence is more full service.
      Read full review

      Return on Investment

      Crowdbabble, Inc.

      • It can be seen as redundant to the in-house reporting done by most of the social platforms.
      • Its enterprise costs more than some clients might be willing to cover.
      Read full review

      Meltwater

      • As a PR firm, we rely on the media databases that [Meltwater Media Intelligence Platform] supplies to deliver the media exposure that they expect from us.
      • We utilize their tracking of media hits for our overall reporting to our clients.
      • Both of these are advantageous in helping us to not only keep our existing clients happy but also to gain new clients (and, in turn - revenue), as well.
      Read full review

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