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76 Ratings
14 Ratings
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Score 7 out of 100

Sprinklr Modern Research

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76 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Attribute Ratings

  • Crowdbooster (discontinued) is rated higher in 1 area: Usability
  • Sprinklr Modern Research is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.0

Crowdbooster (discontinued)

70%
11 Ratings
8.6

Sprinklr Modern Research

86%
28 Ratings

Likelihood to Renew

7.5

Crowdbooster (discontinued)

75%
9 Ratings

Sprinklr Modern Research

N/A
0 Ratings

Usability

10.0

Crowdbooster (discontinued)

100%
4 Ratings
8.2

Sprinklr Modern Research

82%
1 Rating

Availability

9.0

Crowdbooster (discontinued)

90%
2 Ratings

Sprinklr Modern Research

N/A
0 Ratings

Performance

9.0

Crowdbooster (discontinued)

90%
2 Ratings

Sprinklr Modern Research

N/A
0 Ratings

Support Rating

2.0

Crowdbooster (discontinued)

20%
4 Ratings
7.4

Sprinklr Modern Research

74%
6 Ratings

Implementation Rating

9.0

Crowdbooster (discontinued)

90%
4 Ratings

Sprinklr Modern Research

N/A
0 Ratings

Vendor post-sale

Crowdbooster (discontinued)

N/A
0 Ratings
9.1

Sprinklr Modern Research

91%
1 Rating

Vendor pre-sale

Crowdbooster (discontinued)

N/A
0 Ratings
4.5

Sprinklr Modern Research

45%
1 Rating

Likelihood to Recommend

Discontinued Products

Before recommending Crowdbooster, I'd want to know what goals they hope to accomplish with the software. Then I would want them to specifically identify what types of metrics would be most useful to their program. If they specifically need to report out on how many people in a certain location they reached, this isn't the right fit. If they are using other tools, there may be duplication. However, if they are currently using more budget-friendly solutions or just getting started with a new program, Crowdbooster is a perfect fit. It will help you to grow your program and is flexible enough to accommodate your needs.
Read full review

Sprinklr

Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social & news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.
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Pros

Discontinued Products

  • Timed social media posts - Crowdbooster provides the opportunity to schedule social media posts allowing you to work on other important social media tasks.
  • Simply beautiful tracking - There are millions of ways to measure social media impact. Crowdbooster offers the most important and relevant measurements in simplified charts..
  • Great UI - Crappy UI = crappy experience. Crowdbooster's UI is easy to navigate. It won't take months to learn where all the buttons are.
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Sprinklr

  • Product Insight — Being able to add in our products so we can have positive and negative insights.
  • Community Insights — We were able to watch out community and see what they were talking about.
  • Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet.
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Cons

Discontinued Products

  • The ranked order of twitter followers and the number of "tweet impressions" did not help that much. Those "tweet impressions" were not really an estimate of how many people were actually reading my tweet. It was simply a sum of followers of the person retweeting a tweet and the sum of all followers from a subsequent retweet of the initial retweet. All this told me was the best case scenario I could expect if ALL followers of a person that retweeted saw my tweet. This is not a true measure of "twitter footprint" – since the “signal to noise” ratio in Twitter is very low.
  • There was no system in place to track "clicked links" for links embedded in tweets and/or facebook wall posts. Hootsuite did a good job of this – but only for twitter.
  • The list of recommended times to tweet were always "on the hour" (i.e. 10 a.m, 1 p.m.). Never were the times ever at "half past the hour" etc. An independent study that I did on my own using Google Analytics (and campaign links using google's URL builder) helped me determine that my optimal "Tweet time" during the week is 3:30 p.m. ET. More importantly, the recommended times seemed to be roughly the same on the weekends - which I find strange given that social media behavior does change on the weekends.
  • Occasionally, in my facebook ranked table of "loyal fans", I would see people in there that had not "liked" or "commented" on a post for months at a stretch and the "look back" period of the table was only around 7 days or so. Hence, I occasionally had to question the accuracy of that table.
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Sprinklr

  • Include more sources in listening, every time we share listening data with a wider team we also make them aware of listening limitations as our data is very often challenged
  • 'Uncategorized' age category in demographics for listening - it's always a majority which doesn't look great
  • Overall the main feedback is that there is so much data available but it's very difficult to extract any insights from listening/benchmarking. Some inspiration/advice would be much appreciated.
Read full review

Pricing Details

Crowdbooster (discontinued)

Starting Price

$9 per month

Editions & Modules

Crowdbooster (discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sprinklr Modern Research

    Starting Price

    Editions & Modules

    Sprinklr Modern Research editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Discontinued Products

      Simple to use and a great value for what it offers. It has a simple but clean interface and it provides fantastic historical data you can use to measure your efforts online. By using a tool like Crowdbooster, you can see what is working with your audience and what isn't. From there, you can start tweaking your strategies
      Read full review

      Sprinklr

      No answers on this topic

      Usability

      Discontinued Products

      I found it fairly intuitive and easy to use. The information is laid out cleanly, and the most important information appears at a glance on the home page. However, I have worked with other users who had a hard time switching between platforms and identifying where other information was buried. It's not always clear that something is a clickable button! The option to export results is also a bit buried, and not integrated with the date range option.
      Read full review

      Sprinklr

      Sprinklr offers an extremely intuitive platform, which supports the creation of dashboards with an array of your own chosen widgets. This means you can have an extremely simple or complex dashboard, depending on your audience.
      Read full review

      Support Rating

      Discontinued Products

      I do not think it is as supported as it once was when it first arrived on the social media scene. It is an older platform whose main functionality may have already ran its course.
      Read full review

      Sprinklr

      We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.
      Read full review

      Implementation Rating

      Discontinued Products

      If you can demo a free trial, that is definitely the best way to see if this will fit your program's specific needs.
      Read full review

      Sprinklr

      No answers on this topic

      Alternatives Considered

      Discontinued Products

      It is a platform that is singularly focused. It does not have a lot of the additions that come stock with other platforms such as robust reporting or deeper insights past schedule times. It is also a stand-alone platform and a lot of its primary functionality can be found in more encompassing platforms.
      Read full review

      Sprinklr

      They are not included in all the things. It is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or category like the hashtag research function for Instagram and Twitter. It would even suggest hashtags. Ease of use—from bullion coding/keyword building to analytics dashboarding
      Read full review

      Return on Investment

      Discontinued Products

      • Increased efficiency. I am able to generate useful snapshot reports in seconds. Particularly useful when you need answers fast (such as on a phone call).
      • Peace of mind. I am able to compare the data in Crowdbooster to what is exported from Facebook and Twitter.
      • Quicker, simpler evaluation of results. I am able to more easily compare impressions with engagement data to see what is working, and what should change. Particularly useful in day-to-day analysis.
      Read full review

      Sprinklr

      • It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
      • Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
      • User friendly UI has made it easy to operate and increase productivity.
      Read full review

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