TrustRadius

CrowdRiff vs. Freshsuccess

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrowdRiff
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
CrowdRiff is a visual marketing platform used by over 200 DMOs to, source, organize, publish, and optimize UGC and owned visuals that resonate with today’s travelers.N/A
Freshsuccess
Score 7.7 out of 10
N/A
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…
$79
per month
Pricing
CrowdRiffFreshsuccess
Editions & Modules
No answers on this topic
Estate
$79 billed annually
per month per user
Estate
$95 billed monthly
per month per user
Forest
$129 billed annually
per month per user
Forest
$150 billed monthly
per month per user
Offerings
Pricing Offerings
CrowdRiffFreshsuccess
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CrowdRiffFreshsuccess
Top Pros
Top Cons
Features
CrowdRiffFreshsuccess
Content Creation
Comparison of Content Creation features of Product A and Product B
CrowdRiff
8.0
1 Ratings
1% below category average
Freshsuccess
-
Ratings
Ideation9.01 Ratings00 Ratings
Approval workflows7.01 Ratings00 Ratings
Content collaboration8.01 Ratings00 Ratings
Content calendar8.01 Ratings00 Ratings
Network for content licensing/production8.01 Ratings00 Ratings
Content Publishing
Comparison of Content Publishing features of Product A and Product B
CrowdRiff
8.3
1 Ratings
2% above category average
Freshsuccess
-
Ratings
Content hub8.01 Ratings00 Ratings
Forms / Gated content8.01 Ratings00 Ratings
Embedded CTAs8.01 Ratings00 Ratings
Content distribution8.01 Ratings00 Ratings
Content promotion9.01 Ratings00 Ratings
Content automation9.01 Ratings00 Ratings
Content Reporting & Analytics
Comparison of Content Reporting & Analytics features of Product A and Product B
CrowdRiff
5.0
1 Ratings
44% below category average
Freshsuccess
-
Ratings
Audience profiling and targeting5.01 Ratings00 Ratings
Closed-loop tracking and reporting5.01 Ratings00 Ratings
Content performance analytics5.01 Ratings00 Ratings
Campaign optimization dashboard5.01 Ratings00 Ratings
Competitive analytics5.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
CrowdRiff
-
Ratings
Freshsuccess
10.0
5 Ratings
13% above category average
Role-based user permissions00 Ratings10.05 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
CrowdRiff
-
Ratings
Freshsuccess
7.1
6 Ratings
19% below category average
API00 Ratings7.25 Ratings
Integration with Salesforce.com00 Ratings7.26 Ratings
Integration with Marketo00 Ratings7.01 Ratings
Integration with Eloqua00 Ratings7.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
CrowdRiff
-
Ratings
Freshsuccess
8.6
6 Ratings
1% below category average
Product usage00 Ratings8.16 Ratings
Help desk / support tickets00 Ratings9.15 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
CrowdRiff
-
Ratings
Freshsuccess
7.1
6 Ratings
16% below category average
NPS surveys00 Ratings7.02 Ratings
Sponsor tracking00 Ratings7.01 Ratings
Customer profiles00 Ratings7.15 Ratings
Automated workflow00 Ratings8.06 Ratings
Internal collaboration00 Ratings5.35 Ratings
Customer health scoring00 Ratings8.16 Ratings
Customer segmentation00 Ratings7.25 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
CrowdRiff
-
Ratings
Freshsuccess
7.4
6 Ratings
11% below category average
Customer health trends00 Ratings9.16 Ratings
Engagement analytics00 Ratings7.06 Ratings
Revenue forecasting00 Ratings4.44 Ratings
Dashboards00 Ratings9.16 Ratings
Best Alternatives
CrowdRiffFreshsuccess
Small Businesses
Vyond
Vyond
Score 8.7 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
Vyond
Vyond
Score 8.7 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Vyond
Vyond
Score 8.7 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CrowdRiffFreshsuccess
Likelihood to Recommend
10.0
(1 ratings)
6.3
(6 ratings)
User Testimonials
CrowdRiffFreshsuccess
Likelihood to Recommend
CrowdRiff Inc.
We love to use CrowdRiff for specific trending items, for example, wine slushies are popular during the spring/summer and each winery does them a little bit differently so it's nice to be able to use CrowdRiff to source various images of slushies available across the state in a quick turnaround.
Taylor Paul | TrustRadius Reviewer
Taylor Paul
Social Media Manager
Read full review
Freshworks Inc
Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Garrett Genest | TrustRadius Reviewer
Garrett Genest
Marketing Manager – Technology
Read full review
Pros
CrowdRiff Inc.
  • searching images
  • the filtering, being able to exclude terms hashtags, etc.
  • easy to use
Taylor Paul | TrustRadius Reviewer
Taylor Paul
Social Media Manager
Read full review
Freshworks Inc
  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
Verified User
Anonymous
Read full review
Cons
CrowdRiff Inc.
  • would love to be able to search by geographic location
Taylor Paul | TrustRadius Reviewer
Taylor Paul
Social Media Manager
Read full review
Freshworks Inc
  • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
  • Automatically triggered emails based on certain usage.
Verified User
Anonymous
Read full review
Alternatives Considered
CrowdRiff Inc.
No answers on this topic
Freshworks Inc
I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
Verified User
Anonymous
Read full review
Return on Investment
CrowdRiff Inc.
  • very positive impact, has saved us money in that some of the images we have not needed to purchase.
Taylor Paul | TrustRadius Reviewer
Taylor Paul
Social Media Manager
Read full review
Freshworks Inc
  • Visibility - We can now see in one place the many dimensions of customer health
  • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
  • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
Ewen Fortune | TrustRadius Reviewer
Ewen Fortune
Customer Success Manager
Read full review
ScreenShots

CrowdRiff Screenshots

Screenshot of Easily share with third parties: We make it simple to send images to partners, media contacts and other team members.Screenshot of Spend less time searching: Find the exact visuals you need, in seconds, using the industry’s most powerful intelligent image search.Screenshot of Bring your website to life: Wow your website visitors with a visually rich experience. Responsive galleries make it easy to keep your site fresh with the latest and greatest visuals.Screenshot of Flexible rights management: Customize how you ask for rights to social media photos and create a great experience for your community.Screenshot of Find untapped UGC: Delve into the richest source of UGC visuals around your brand.Screenshot of More visuals, more clicks: Add branded calls to action to your photos, so visitors can click through to relevant information on your website.

Freshsuccess Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of