What users are saying about
Top Rated
24 Ratings
10 Ratings
Top Rated
24 Ratings
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Score 9.2 out of 100
10 Ratings
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Score 9.7 out of 100

Feature Set Ratings

    Security

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    9.7

    Custify

    97%
    Custify ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.7
    97%
    10 Ratings

    Platform & Infrastructure

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    9.7

    Custify

    97%
    Custify ranks higher in 1/1 features

    API

    N/A
    0 Ratings
    9.7
    97%
    10 Ratings

    Customer Data Extraction / Integration

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    9.4

    Custify

    94%
    Custify ranks higher in 2/2 features

    Product usage

    N/A
    0 Ratings
    9.7
    97%
    10 Ratings

    Help desk / support tickets

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Customer Success Management

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    9.6

    Custify

    96%
    Custify ranks higher in 6/6 features

    Sponsor tracking

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Customer profiles

    N/A
    0 Ratings
    9.7
    97%
    10 Ratings

    Automated workflow

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Internal collaboration

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Customer health scoring

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Customer segmentation

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    CSM Reporting & Analytics

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    9.5

    Custify

    95%
    Custify ranks higher in 3/3 features

    Customer health trends

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Engagement analytics

    N/A
    0 Ratings
    9.4
    94%
    10 Ratings

    Dashboards

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Attribute Ratings

    • Crownpeak Digital Quality Management (DQM) is rated higher in 1 area: Usability
    • Custify is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.9

    Crownpeak DQM

    89%
    13 Ratings
    9.7

    Custify

    97%
    10 Ratings

    Likelihood to Renew

    9.6

    Crownpeak DQM

    96%
    2 Ratings

    Custify

    N/A
    0 Ratings

    Usability

    8.3

    Crownpeak DQM

    83%
    12 Ratings
    8.0

    Custify

    80%
    1 Rating

    Availability

    9.1

    Crownpeak DQM

    91%
    1 Rating

    Custify

    N/A
    0 Ratings

    Performance

    9.1

    Crownpeak DQM

    91%
    1 Rating

    Custify

    N/A
    0 Ratings

    Support Rating

    8.7

    Crownpeak DQM

    87%
    12 Ratings
    10.0

    Custify

    100%
    1 Rating

    Online Training

    9.1

    Crownpeak DQM

    91%
    1 Rating

    Custify

    N/A
    0 Ratings

    Implementation Rating

    9.1

    Crownpeak DQM

    91%
    1 Rating

    Custify

    N/A
    0 Ratings

    Product Scalability

    9.1

    Crownpeak DQM

    91%
    1 Rating

    Custify

    N/A
    0 Ratings

    Likelihood to Recommend

    Crownpeak DQM

    If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
    Harrie Vermeulen | TrustRadius Reviewer

    Custify

    Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
    Georgiana Florea | TrustRadius Reviewer

    Pros

    Crownpeak DQM

    • Ensures quality and consistency of content implementation across distributed teams and markets.
    • Quick and easy content updates across global digital ecosystems.
    • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
    Andy Wood | TrustRadius Reviewer

    Custify

    • As many health scores as you want per account on one screen.
    • As many lifecycles as you want per account on one screen.
    • Lots of health history information per client on one screen.
    • Very easy usage for team collaboration.
    Anonymous | TrustRadius Reviewer

    Cons

    Crownpeak DQM

    • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
    • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
    • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
    • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
    Charles Adams | TrustRadius Reviewer

    Custify

    • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
    • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Crownpeak DQM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Custify

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Crownpeak DQM

    Crownpeak DQM 9.6
    Based on 2 answers
    We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
    Harrie Vermeulen | TrustRadius Reviewer

    Custify

    No score
    No answers yet
    No answers on this topic

    Usability

    Crownpeak DQM

    Crownpeak DQM 8.3
    Based on 12 answers
    I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
    Anonymous | TrustRadius Reviewer

    Custify

    Custify 8.0
    Based on 1 answer
    Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    Haven't had issues accessing the dashboard when needed.
    Joel Macaluso | TrustRadius Reviewer

    Custify

    No score
    No answers yet
    No answers on this topic

    Performance

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    No issues with speed and performance
    Joel Macaluso | TrustRadius Reviewer

    Custify

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Crownpeak DQM

    Crownpeak DQM 8.7
    Based on 12 answers
    Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
    Nick Spragg | TrustRadius Reviewer

    Custify

    Custify 10.0
    Based on 1 answer
    Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
    Anonymous | TrustRadius Reviewer

    Online Training

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    Product is straight-forward but the training was helpful and beneficial
    Joel Macaluso | TrustRadius Reviewer

    Custify

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    Ensure that you are ready with a solid process to address issues
    Joel Macaluso | TrustRadius Reviewer

    Custify

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Crownpeak DQM

    Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

    Araceli Carrasco | TrustRadius Reviewer

    Custify

    This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
    Maria-Mirabela Ganta | TrustRadius Reviewer

    Scalability

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    haven't had issues accessing when needed.
    Joel Macaluso | TrustRadius Reviewer

    Custify

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Crownpeak DQM

    • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
    • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
    • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
    Anonymous | TrustRadius Reviewer

    Custify

    • Positive impact on churn reduction.
    • Easy view of the customer onboarding progress.
    • Playbooks make contacting a specific group of clients very easy.
    Nemanja Klajic | TrustRadius Reviewer

    Screenshots

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