What users are saying about
Top Rated
24 Ratings
Top Rated
24 Ratings
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Score 9.2 out of 100
2 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Crownpeak Digital Quality Management (DQM) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.9

Crownpeak DQM

89%
13 Ratings
8.2

Glia (formerly Salemove)

82%
2 Ratings

Likelihood to Renew

9.6

Crownpeak DQM

96%
2 Ratings

Glia (formerly Salemove)

N/A
0 Ratings

Usability

8.3

Crownpeak DQM

83%
12 Ratings

Glia (formerly Salemove)

N/A
0 Ratings

Availability

9.1

Crownpeak DQM

91%
1 Rating

Glia (formerly Salemove)

N/A
0 Ratings

Performance

9.1

Crownpeak DQM

91%
1 Rating

Glia (formerly Salemove)

N/A
0 Ratings

Support Rating

8.7

Crownpeak DQM

87%
12 Ratings
8.2

Glia (formerly Salemove)

82%
2 Ratings

Online Training

9.1

Crownpeak DQM

91%
1 Rating

Glia (formerly Salemove)

N/A
0 Ratings

Implementation Rating

9.1

Crownpeak DQM

91%
1 Rating

Glia (formerly Salemove)

N/A
0 Ratings

Product Scalability

9.1

Crownpeak DQM

91%
1 Rating

Glia (formerly Salemove)

N/A
0 Ratings

Likelihood to Recommend

Crownpeak DQM

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Harrie Vermeulen | TrustRadius Reviewer

Glia (formerly Salemove)

It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
Thomas Cesari | TrustRadius Reviewer

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Andy Wood | TrustRadius Reviewer

Glia (formerly Salemove)

  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
Anonymous | TrustRadius Reviewer

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Charles Adams | TrustRadius Reviewer

Glia (formerly Salemove)

  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
Thomas Cesari | TrustRadius Reviewer

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Glia (formerly Salemove)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Crownpeak DQM

Crownpeak DQM 9.6
Based on 2 answers
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Harrie Vermeulen | TrustRadius Reviewer

Glia (formerly Salemove)

No score
No answers yet
No answers on this topic

Usability

Crownpeak DQM

Crownpeak DQM 8.3
Based on 12 answers
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Anonymous | TrustRadius Reviewer

Glia (formerly Salemove)

No score
No answers yet
No answers on this topic

Reliability and Availability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Haven't had issues accessing the dashboard when needed.
Joel Macaluso | TrustRadius Reviewer

Glia (formerly Salemove)

No score
No answers yet
No answers on this topic

Performance

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
No issues with speed and performance
Joel Macaluso | TrustRadius Reviewer

Glia (formerly Salemove)

No score
No answers yet
No answers on this topic

Support Rating

Crownpeak DQM

Crownpeak DQM 8.7
Based on 12 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Nick Spragg | TrustRadius Reviewer

Glia (formerly Salemove)

Glia (formerly Salemove) 8.2
Based on 2 answers
This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
Thomas Cesari | TrustRadius Reviewer

Online Training

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Product is straight-forward but the training was helpful and beneficial
Joel Macaluso | TrustRadius Reviewer

Glia (formerly Salemove)

No score
No answers yet
No answers on this topic

Implementation Rating

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Ensure that you are ready with a solid process to address issues
Joel Macaluso | TrustRadius Reviewer

Glia (formerly Salemove)

No score
No answers yet
No answers on this topic

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Araceli Carrasco | TrustRadius Reviewer

Glia (formerly Salemove)

The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
Thomas Cesari | TrustRadius Reviewer

Scalability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
haven't had issues accessing when needed.
Joel Macaluso | TrustRadius Reviewer

Glia (formerly Salemove)

No score
No answers yet
No answers on this topic

Return on Investment

Crownpeak DQM

  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
Anonymous | TrustRadius Reviewer

Glia (formerly Salemove)

  • We have seen NPS results increase since using SaleMove
Anonymous | TrustRadius Reviewer

Screenshots

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