What users are saying about

Crownpeak DQM vs Inbenta Enterprise Search

Crownpeak DQM
Top Rated
24 Ratings
Inbenta Enterprise Search
2 Ratings

Crownpeak DQM

Top Rated
24 Ratings
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Score 9.2 out of 100

Based on 24 reviews and ratings

Inbenta Enterprise Search

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

Attribute Ratings

  • Crownpeak Digital Quality Management (DQM) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Crownpeak DQM

89%
13 Ratings
8.0

Inbenta Enterprise Search

80%
1 Rating

Likelihood to Renew

9.6

Crownpeak DQM

96%
2 Ratings

Inbenta Enterprise Search

N/A
0 Ratings

Usability

8.3

Crownpeak DQM

83%
12 Ratings

Inbenta Enterprise Search

N/A
0 Ratings

Availability

9.1

Crownpeak DQM

91%
1 Rating

Inbenta Enterprise Search

N/A
0 Ratings

Performance

9.1

Crownpeak DQM

91%
1 Rating

Inbenta Enterprise Search

N/A
0 Ratings

Support Rating

8.7

Crownpeak DQM

87%
12 Ratings

Inbenta Enterprise Search

N/A
0 Ratings

Online Training

9.1

Crownpeak DQM

91%
1 Rating

Inbenta Enterprise Search

N/A
0 Ratings

Implementation Rating

9.1

Crownpeak DQM

91%
1 Rating

Inbenta Enterprise Search

N/A
0 Ratings

Product Scalability

9.1

Crownpeak DQM

91%
1 Rating

Inbenta Enterprise Search

N/A
0 Ratings

Likelihood to Recommend

Crownpeak DQM

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!

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Harrie Vermeulen | TrustRadius Reviewer
Harrie Vermeulen
View all 13 answers on this topic

Inbenta Enterprise Search

If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)

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Andy Wood | TrustRadius Reviewer
Andy Wood
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Inbenta Enterprise Search

  • Fairly easy to use interface.
  • Quick to onboard new users, both in terms of access as well as training.
  • The NLP-based semantic search feature is quite impressive.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.

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Charles Adams | TrustRadius Reviewer
Charles Adams
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Inbenta Enterprise Search

  • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
  • The documentation and online forums are bare minimum.
  • Quite buggy when working with multiple sources.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Inbenta Enterprise Search

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
Required

Starting Price

—

Likelihood to Renew

Crownpeak DQM

Crownpeak DQM 9.6
Based on 2 answers
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak

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Harrie Vermeulen | TrustRadius Reviewer
Harrie Vermeulen
View all 2 answers on this topic

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Usability

Crownpeak DQM

Crownpeak DQM 8.3
Based on 12 answers
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.

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Anonymous | TrustRadius Reviewer
Verified User
View all 12 answers on this topic

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Reliability and Availability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Haven't had issues accessing the dashboard when needed.

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Joel Macaluso | TrustRadius Reviewer
Joel Macaluso
View all 1 answers on this topic

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Performance

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
No issues with speed and performance

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Joel Macaluso | TrustRadius Reviewer
Joel Macaluso
View all 1 answers on this topic

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Support Rating

Crownpeak DQM

Crownpeak DQM 8.7
Based on 12 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.

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Nick Spragg | TrustRadius Reviewer
Nick Spragg
View all 12 answers on this topic

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Online Training

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Product is straight-forward but the training was helpful and beneficial

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Joel Macaluso | TrustRadius Reviewer
Joel Macaluso
View all 1 answers on this topic

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Implementation Rating

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Ensure that you are ready with a solid process to address issues

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Joel Macaluso | TrustRadius Reviewer
Joel Macaluso
View all 1 answers on this topic

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

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Araceli Carrasco | TrustRadius Reviewer
Araceli Carrasco
View all 13 answers on this topic

Inbenta Enterprise Search

Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Scalability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
haven't had issues accessing when needed.

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Joel Macaluso | TrustRadius Reviewer
Joel Macaluso
View all 1 answers on this topic

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Return on Investment

Crownpeak DQM

  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.

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Anonymous | TrustRadius Reviewer
Verified User
View all 13 answers on this topic

Inbenta Enterprise Search

  • Enabled our developers to quickly deploy changes to the search model.
  • NLP-powered semantic search feedback provides good actionable insights.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Screenshots

Inbenta Enterprise Search

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