Top Rated
24 Ratings
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105 Ratings
Top Rated
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Khoros Communities (Formerly Spredfast + Lithium)

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105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Attribute Ratings

  • Crownpeak Digital Quality Management (DQM) is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Support Rating, Online Training, Product Scalability
  • Khoros Communities (Formerly Spredfast + Lithium) is rated higher in 1 area: Implementation Rating

Likelihood to Recommend

8.9

Crownpeak DQM

89%
13 Ratings
7.4

Khoros Communities (Formerly Spredfast + Lithium)

74%
71 Ratings

Likelihood to Renew

9.6

Crownpeak DQM

96%
2 Ratings
7.3

Khoros Communities (Formerly Spredfast + Lithium)

73%
4 Ratings

Usability

8.3

Crownpeak DQM

83%
12 Ratings
7.3

Khoros Communities (Formerly Spredfast + Lithium)

73%
2 Ratings

Availability

9.1

Crownpeak DQM

91%
1 Rating
9.0

Khoros Communities (Formerly Spredfast + Lithium)

90%
2 Ratings

Performance

9.1

Crownpeak DQM

91%
1 Rating

Khoros Communities (Formerly Spredfast + Lithium)

N/A
0 Ratings

Support Rating

8.7

Crownpeak DQM

87%
12 Ratings
7.0

Khoros Communities (Formerly Spredfast + Lithium)

70%
5 Ratings

In-Person Training

Crownpeak DQM

N/A
0 Ratings
9.1

Khoros Communities (Formerly Spredfast + Lithium)

91%
1 Rating

Online Training

9.1

Crownpeak DQM

91%
1 Rating
4.5

Khoros Communities (Formerly Spredfast + Lithium)

45%
2 Ratings

Implementation Rating

9.1

Crownpeak DQM

91%
1 Rating
10.0

Khoros Communities (Formerly Spredfast + Lithium)

100%
2 Ratings

Product Scalability

9.1

Crownpeak DQM

91%
1 Rating
7.6

Khoros Communities (Formerly Spredfast + Lithium)

76%
62 Ratings

Likelihood to Recommend

Crownpeak DQM

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Harrie Vermeulen | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Overall, Khoros offers a killer suite of products for any organization to create and run an awesome community that fits their needs. The flipside to this, how feature-packed their products are. While their products can work right out of the box, it's always nice to have your site designed to fit the branding of the overall company or a look and feel that the owner of the community wants.Engaging with their professional services area can be tough and projects take much longer than I would normally expect. So you may want to think about 3rd part companies that are good at working with the Khoros Communities platform.
Anonymous | TrustRadius Reviewer

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Andy Wood | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • They provide a highly customizable platform that can be adapted to any use case.
  • They provide best-in-class support to their customers.
  • They have an extensive product roadmap and continuously improve their platform.
  • They utilize their own platform to provide a highly superior customer portal and community.
  • Their developer documentation is second to none and is extremely valuable.
Jeff Shurtliff | TrustRadius Reviewer

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Charles Adams | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • User could have more insights what topics need attention. Maybe an OOTB dashboard fort Super Users.
  • Some bugs we have reported take a lot of time to get fixed. Some things must be released in a next maintenance window, some issues are placed on the long term roadmap.
  • For a professional Community builder, their own Community (Atlas) is not as lively as promised. Some questions we ask on Atlas get no responses. This is definitely different from what was sold to us.
  • New features (Ideation) are released but are very rough around the edges.
  • Users have way too many profile settings, also topic and node options are a lot. It would be great if we can edit what menu items and settings are available to our users in Admin.
  • Ideas posted on Atlas do not get a lot of engagement. I have not yet seen ideas that have been realised! Some ideas are years old. To be asked to post an idea on Atlas feels like putting the whole suggestion (from us to Khoros) on pause until it is forgotten.
Anonymous | TrustRadius Reviewer

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Khoros Communities (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Crownpeak DQM

Crownpeak DQM 9.6
Based on 2 answers
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Harrie Vermeulen | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.3
Based on 4 answers
Community has worked well for over the year. However, there have been a lot more technical and feature issues we have been seeing in last year or so. Also customer support has not been very quick to address issues. SO there are things that can definitely be improved on Khoros end
Anonymous | TrustRadius Reviewer

Usability

Crownpeak DQM

Crownpeak DQM 8.3
Based on 12 answers
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Anonymous | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.3
Based on 2 answers
Like every backend, it can always be improved upon.The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
Kate Fenerty | TrustRadius Reviewer

Reliability and Availability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Haven't had issues accessing the dashboard when needed.
Joel Macaluso | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
Veit Irtenkauf | TrustRadius Reviewer

Performance

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
No issues with speed and performance
Joel Macaluso | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

No score
No answers yet
No answers on this topic

Support Rating

Crownpeak DQM

Crownpeak DQM 8.7
Based on 12 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Nick Spragg | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.0
Based on 5 answers
They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Khoros – they must be customer assigned.
Anonymous | TrustRadius Reviewer

In-Person Training

Crownpeak DQM

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.1
Based on 1 answer
I think it is engaging and has good instructors.
Lili McDonald | TrustRadius Reviewer

Online Training

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Product is straight-forward but the training was helpful and beneficial
Joel Macaluso | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 4.5
Based on 2 answers
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
Anonymous | TrustRadius Reviewer

Implementation Rating

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Ensure that you are ready with a solid process to address issues
Joel Macaluso | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 2 answers
We were up against a hard stop with Jive’s contract ending and Khoros connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Khoros has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech-savvy team, you can do a self-migration. Khoros has a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Khoros helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Araceli Carrasco | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

WordPress, Guild, tribe - all have pros and cons vs Khoros. The primary concern of Khoros vs other platforms is cost. For the price difference, Khoros *should* be a no-brainer choice. No one should ever consider using any platform other than Khoros... so why do people consider other platforms?
Anonymous | TrustRadius Reviewer

Scalability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
haven't had issues accessing when needed.
Joel Macaluso | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.6
Based on 62 answers
Khoros Communities is the pioneer and lead platform of the market to run a community. During these years that it has been in use in our company, it has contributed to reducing costs and incoming calls due to the content generated by their participants (clients and no clients). The contribution of the users also has helped us to build a solid knowledge base that also positively supports the SEO strategy of our products and services.
Anonymous | TrustRadius Reviewer

Return on Investment

Crownpeak DQM

  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
Anonymous | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • When we switched from Yammer to here, it really increased visibility of the community to the general public, the media, and in search results.
  • It's created dynamic relationships and shortened the gap between Microsoft employees, MVPs, and other users.
  • It's been a great place for software products to gather feedback from users, and for users to feel they have the inside track.
Eric Starker | TrustRadius Reviewer

Screenshots

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