Crownpeak Digital Accessibility and Quality vs. Pendula

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Crownpeak Digital Accessibility and Quality
Score 9.4 out of 10
N/A
Crownpeak Digital Accessibility and Quality is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practices, brand compliance, and analytics with benchmarking. Crownpeak Digital Accessibility and Quality can be integrated into an existing CMS.N/A
Pendula
Score 9.0 out of 10
N/A
Pendula drives the shift from broadcast to conversation by enabling two-way messaging and workflow at scale, allowing users to create, manage, and optimise digital customer experiences across every channel. With no coding knowledge required and built on Zuora & Salesforce, Pendula supports automated two-way communication across SMS, email, social messaging and fax. It also enables outbound posts. Customers can see and take action on messages, whenever and wherever they…N/A
Pricing
Crownpeak Digital Accessibility and QualityPendula
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Crownpeak Digital Accessibility and QualityPendula
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsContact Pendula.com to discuss pricing
More Pricing Information
Community Pulse
Crownpeak Digital Accessibility and QualityPendula
Top Pros
Top Cons

No answers on this topic

Features
Crownpeak Digital Accessibility and QualityPendula
Accessibility Testing
Comparison of Accessibility Testing features of Product A and Product B
Crownpeak Digital Accessibility and Quality
6.5
1 Ratings
4% below category average
Pendula
-
Ratings
Accessibility Scanning and Assessment6.41 Ratings00 Ratings
Automatic or Scheduled Scanning8.21 Ratings00 Ratings
Automatic Fixes6.41 Ratings00 Ratings
Issue Ranking6.41 Ratings00 Ratings
Manual Auditing Services6.41 Ratings00 Ratings
Compliance Reporting and Tracking6.41 Ratings00 Ratings
HTML and CSS scanning6.41 Ratings00 Ratings
PDF scanning6.41 Ratings00 Ratings
JavaScript scanning6.41 Ratings00 Ratings
Integrations and Interoperability6.41 Ratings00 Ratings
Color/Contrast Analysis6.41 Ratings00 Ratings
Best Alternatives
Crownpeak Digital Accessibility and QualityPendula
Small Businesses
BrowserStack
BrowserStack
Score 8.3 out of 10
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
Siteimprove
Siteimprove
Score 8.7 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
BrowserStack
BrowserStack
Score 8.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Crownpeak Digital Accessibility and QualityPendula
Likelihood to Recommend
9.6
(18 ratings)
9.0
(1 ratings)
Likelihood to Renew
9.6
(2 ratings)
-
(0 ratings)
Usability
9.8
(15 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.7
(15 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(2 ratings)
-
(0 ratings)
Configurability
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
10.0
(1 ratings)
Vendor pre-sale
9.1
(1 ratings)
10.0
(1 ratings)
User Testimonials
Crownpeak Digital Accessibility and QualityPendula
Likelihood to Recommend
Crownpeak
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Read full review
Pendula
We used Pendula as part of our re-engagement program. This was valuable, as we were able to connect with 40,000 or more names. Knowing that either a significant telesales team effort--too expensive and not enough people--would be implausible. We designed an interactive SMS journey that allowed us to begin the process of taking the 40.000 and discovering those who were willing to shop with us again automatically. We also found that promotions and blasts worked really well, were very easy to set up and run, and then the automation on the back to create the Salesforce opportunity. We have also engaged with custom objects and were able to trigger events on internal activities and sales status, such as shipping notifications.
Read full review
Pros
Crownpeak
  • Preconfigured checkpoints to gather a baseline.
  • Reporting at regular intervals to identify pain points.
  • Mapping to WCAGG standard to understand how to resolve errors.
  • Ability to add customized checkpoints to align with messaging changes
  • Aggregating images in a visual repository to scan for relevancy.
Read full review
Pendula
  • EOFY campaigns that drove limited time, limited release offers. We could segment our targets and engage those most likely to respond well.
  • Limited release wine offers, again targeting the right buyers, and then designing a series of interactions with them. This enabled sales reps to speak to those most warm.
  • Customer re-engagement. We have very many historical customers. We were able to reach 30,000 or so people and then lead them through several steps towards re-engagement.
  • Targeting smaller customer segments was made easy due to the deep integration with Salesforce. We could create campaigns to account owners of contacts that met criteria--which provided a deeply personal experience.
Read full review
Cons
Crownpeak
  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Read full review
Pendula
  • Navigating a variety of journeys can get tricky. They have been steadily improving the interface here.
  • Managing launch times and turning campaigns on and off can be cumbersome.
  • Naming, tagging, and cross-journey reporting would be great.
Read full review
Likelihood to Renew
Crownpeak
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Read full review
Pendula
No answers on this topic
Usability
Crownpeak
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Read full review
Pendula
No answers on this topic
Reliability and Availability
Crownpeak
Haven't had issues accessing the dashboard when needed.
Read full review
Pendula
No answers on this topic
Performance
Crownpeak
No issues with speed and performance
Read full review
Pendula
No answers on this topic
Support Rating
Crownpeak
DQM support teams are responsive and knowledgeable, and will spend time working directly with client and agency teams to ensure the best outcomes are achieved. I can't fault the level of input and engagement from Crownpeak support teams across the board.
Read full review
Pendula
No answers on this topic
Online Training
Crownpeak
Product is straight-forward but the training was helpful and beneficial
Read full review
Pendula
No answers on this topic
Implementation Rating
Crownpeak
The initial process is not clear but after the first cookie banner all others are faster to implement.
Read full review
Pendula
No answers on this topic
Alternatives Considered
Crownpeak
One of the most similar solutions to Crownpeak is the Yext tool because it has a good set of functions that can be managed from content to customer experiences, it is fascinating to be able to track all user interactions through users, in the same way as in Crownpeak that allows all users to create digital experiences.
Read full review
Pendula
We found the user interface, the customer service, and the feature sets worked very well for us. Pricing was also affordable.
Read full review
Scalability
Crownpeak
haven't had issues accessing when needed.
Read full review
Pendula
No answers on this topic
Return on Investment
Crownpeak
  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
Read full review
Pendula
  • We were able to activate a large number of old customers
  • We generated significant revenues and fast sales
  • We have been able to run multichannel campaigns to great effect
Read full review
ScreenShots

Crownpeak Digital Accessibility and Quality Screenshots

Screenshot of DQM banishes the silos and brings it all together in one powerful but simple to use dashboard, providing visibility and control across all your global digital properties.Screenshot of Do you know what's actually out there on your sites? Take control with a global view of your digital assets.Screenshot of Web accessibility is legally mandated in many countries. We make it easy to ensure compliance and expand audience by adhering to industry best-practice standards for accessible web design.Screenshot of Powerful reports and diagnostic tools provide deep insight across your global web properties, so you can drive improvement, manage risk and react quickly.

Pendula Screenshots

Screenshot of Trigger Actions in Zuora & Salesforce based on customer responseScreenshot of Create stronger experiences with customers through Subscriber Engagement