What users are saying about
Top Rated
24 Ratings
6 Ratings
Top Rated
24 Ratings
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Score 9.2 out of 100
6 Ratings
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Score 10 out of 100

Feature Set Ratings

    Online Storefront

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    10.0

    ShipperHQ

    100%
    ShipperHQ ranks higher in 1/1 features

    Website integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    eCommerce Business Management

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    8.0

    ShipperHQ

    80%
    ShipperHQ ranks higher in 2/2 features

    Shipping

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Custom functionality

    N/A
    0 Ratings
    5.9
    59%
    2 Ratings

    Attribute Ratings

    • Crownpeak Digital Quality Management (DQM) is rated higher in 2 areas: Likelihood to Recommend, Usability
    • ShipperHQ is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    Crownpeak DQM

    90%
    13 Ratings
    8.9

    ShipperHQ

    89%
    3 Ratings

    Likelihood to Renew

    9.6

    Crownpeak DQM

    96%
    2 Ratings
    10.0

    ShipperHQ

    100%
    1 Rating

    Usability

    8.5

    Crownpeak DQM

    85%
    12 Ratings
    8.0

    ShipperHQ

    80%
    1 Rating

    Availability

    9.1

    Crownpeak DQM

    91%
    1 Rating

    ShipperHQ

    N/A
    0 Ratings

    Performance

    9.1

    Crownpeak DQM

    91%
    1 Rating

    ShipperHQ

    N/A
    0 Ratings

    Support Rating

    8.8

    Crownpeak DQM

    88%
    12 Ratings
    10.0

    ShipperHQ

    100%
    2 Ratings

    Online Training

    9.1

    Crownpeak DQM

    91%
    1 Rating

    ShipperHQ

    N/A
    0 Ratings

    Implementation Rating

    9.1

    Crownpeak DQM

    91%
    1 Rating

    ShipperHQ

    N/A
    0 Ratings

    Configurability

    7.3

    Crownpeak DQM

    73%
    1 Rating

    ShipperHQ

    N/A
    0 Ratings

    Product Scalability

    9.1

    Crownpeak DQM

    91%
    1 Rating

    ShipperHQ

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    Crownpeak DQM

    91%
    1 Rating

    ShipperHQ

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    Crownpeak DQM

    91%
    1 Rating

    ShipperHQ

    N/A
    0 Ratings

    Likelihood to Recommend

    Crownpeak

    If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
    Read full review

    ShipperHQ (WebShopApps)

    ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
    Read full review

    Pros

    Crownpeak

    • Ensures quality and consistency of content implementation across distributed teams and markets.
    • Quick and easy content updates across global digital ecosystems.
    • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
    Read full review

    ShipperHQ (WebShopApps)

    • It is easy to batch process orders.
    • It quickly calculates rates to compare.
    • It is easy to keep track of orders for future review.
    Read full review

    Cons

    Crownpeak

    • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
    • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
    • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
    • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
    Read full review

    ShipperHQ (WebShopApps)

    • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
    • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
    • I would also like to see the option for adding shipping rules if shipping management was integrated.
    Read full review

    Pricing Details

    Crownpeak DQM

    Starting Price

    Editions & Modules

    Crownpeak DQM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      ShipperHQ

      Starting Price

      $250.5 per month

      Editions & Modules

      ShipperHQ editions and modules pricing
      EditionModules
      Essentials Plan$100.001
      Standard Plan$250.002
      Pro Plan$400.003
      Enterprisecall for pricing4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $250.00

      Additional Details

      Pricing may vary per platform as feature availability can vary per platform.

      Likelihood to Renew

      Crownpeak

      We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
      Read full review

      ShipperHQ (WebShopApps)

      I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
      Read full review

      Usability

      Crownpeak

      I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
      Read full review

      ShipperHQ (WebShopApps)

      I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
      Read full review

      Reliability and Availability

      Crownpeak

      Haven't had issues accessing the dashboard when needed.
      Read full review

      ShipperHQ (WebShopApps)

      No answers on this topic

      Performance

      Crownpeak

      No issues with speed and performance
      Read full review

      ShipperHQ (WebShopApps)

      No answers on this topic

      Support Rating

      Crownpeak

      Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
      Read full review

      ShipperHQ (WebShopApps)

      Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
      Read full review

      Online Training

      Crownpeak

      Product is straight-forward but the training was helpful and beneficial
      Read full review

      ShipperHQ (WebShopApps)

      No answers on this topic

      Implementation Rating

      Crownpeak

      Ensure that you are ready with a solid process to address issues
      Read full review

      ShipperHQ (WebShopApps)

      No answers on this topic

      Alternatives Considered

      Crownpeak

      Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

      Read full review

      ShipperHQ (WebShopApps)

      USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
      Read full review

      Scalability

      Crownpeak

      haven't had issues accessing when needed.
      Read full review

      ShipperHQ (WebShopApps)

      No answers on this topic

      Return on Investment

      Crownpeak

      • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
      • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
      • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
      Read full review

      ShipperHQ (WebShopApps)

      • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
      • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
      • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
      Read full review

      Screenshots

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