Crownpeak Digital Quality Management (DQM) vs. UserWay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Crownpeak DQM
Score 9.2 out of 10
N/A
Crownpeak Digital Quality Manager (DQM) is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practice, brand compliance, and analytics with benchmarking. Crownpeak DQM can be integrated into an existing CMS.N/A
UserWay
Score 8.9 out of 10
N/A
UserWay provides website accessibility solutions to ensure compliance with WCAG 2.1, ATAG 2.0, ADA, EN 301 549, & Section 508 requirements.
$49
per month
Pricing
Crownpeak Digital Quality Management (DQM)UserWay
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Crownpeak DQMUserWay
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Crownpeak Digital Quality Management (DQM)UserWay
Top Pros
Top Cons
User Ratings
Crownpeak Digital Quality Management (DQM)UserWay
Likelihood to Recommend
9.2
(13 ratings)
9.2
(4 ratings)
Likelihood to Renew
9.6
(2 ratings)
-
(0 ratings)
Usability
8.8
(12 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.9
(12 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
Configurability
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Crownpeak Digital Quality Management (DQM)UserWay
Likelihood to Recommend
Crownpeak
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Read full review
UserWay
Accessibility on websites today is usually a convoluted process of testing and re-designing, but with Userway, the process is smooth. So for someone making their own simple marketing website for their small business, Userway could potentially save their company thousands of dollars and countless hours of development time and stress.
Read full review
Pros
Crownpeak
  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Read full review
UserWay
  • Turnkey solution for website compliance
  • Easy to implement
  • Automatic updates allow you to maintain compliance without constant updates.
Read full review
Cons
Crownpeak
  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Read full review
UserWay
  • Violations Widget when managing UserWay appears to be incorrectly tallied
Read full review
Likelihood to Renew
Crownpeak
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Read full review
UserWay
No answers on this topic
Usability
Crownpeak
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Read full review
UserWay
No answers on this topic
Reliability and Availability
Crownpeak
Haven't had issues accessing the dashboard when needed.
Read full review
UserWay
No answers on this topic
Performance
Crownpeak
No issues with speed and performance
Read full review
UserWay
No answers on this topic
Support Rating
Crownpeak
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Read full review
UserWay
No answers on this topic
Online Training
Crownpeak
Product is straight-forward but the training was helpful and beneficial
Read full review
UserWay
No answers on this topic
Implementation Rating
Crownpeak
Ensure that you are ready with a solid process to address issues
Read full review
UserWay
No answers on this topic
Alternatives Considered
Crownpeak
Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Read full review
UserWay
There are no other competitors that would compare to Userway and I feel like I've been around long enough to have tried every single one of them.
Read full review
Scalability
Crownpeak
haven't had issues accessing when needed.
Read full review
UserWay
No answers on this topic
Return on Investment
Crownpeak
  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
Read full review
UserWay
  • Allows us to maintain compliance
  • Positive view from customers who see we are a compliant business
Read full review