What users are saying about
Top Rated
24 Ratings
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81 Ratings
Top Rated
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Zoho CRM Plus

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81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • Crownpeak Digital Quality Management (DQM) is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Zoho CRM Plus is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.9

Crownpeak DQM

89%
13 Ratings
7.6

Zoho CRM Plus

76%
47 Ratings

Likelihood to Renew

9.6

Crownpeak DQM

96%
2 Ratings

Zoho CRM Plus

N/A
0 Ratings

Usability

8.3

Crownpeak DQM

83%
12 Ratings
7.3

Zoho CRM Plus

73%
18 Ratings

Availability

9.1

Crownpeak DQM

91%
1 Rating

Zoho CRM Plus

N/A
0 Ratings

Performance

9.1

Crownpeak DQM

91%
1 Rating

Zoho CRM Plus

N/A
0 Ratings

Support Rating

8.7

Crownpeak DQM

87%
12 Ratings
9.5

Zoho CRM Plus

95%
44 Ratings

Online Training

9.1

Crownpeak DQM

91%
1 Rating

Zoho CRM Plus

N/A
0 Ratings

Implementation Rating

9.1

Crownpeak DQM

91%
1 Rating

Zoho CRM Plus

N/A
0 Ratings

Contract Terms and Pricing Model

Crownpeak DQM

N/A
0 Ratings
8.1

Zoho CRM Plus

81%
16 Ratings

Product Scalability

9.1

Crownpeak DQM

91%
1 Rating

Zoho CRM Plus

N/A
0 Ratings

Professional Services

Crownpeak DQM

N/A
0 Ratings
7.9

Zoho CRM Plus

79%
4 Ratings

Likelihood to Recommend

Crownpeak DQM

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Harrie Vermeulen | TrustRadius Reviewer

Zoho CRM Plus

Bang for buck you can’t beat it but be prepared for missing features and poor support. Features that are missing are always “in the roadmap” but take years to be delivered. A great system but becoming increasingly frustrating to use. Promised features are years behind planned release dates. A language barrier exists with support. It is very difficult to explain the most simplistic of issues. Their live chat support is very frustrating to use as a 3 question conversation can take an hour because support is probably handling 10 different chats at the same time!
Anonymous | TrustRadius Reviewer

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Andy Wood | TrustRadius Reviewer

Zoho CRM Plus

  • Zoho CRM Plus is very good at automating many functional areas of our company including: sales, marketing, operations, and engineering. It is functionally rich, and matches the functionality we used to have with Salesforce.com, but at a much more reasonable cost.
  • Zoho CRM Plus is easily "configured" to match our business processes. The ability to configure the user interface is very good, and the "BluePrint", custom functions, and reporting allow us to automate our unique operational needs.
  • The buying process for Zoho CRM is extremely friendly. You can switch between software types from basic CRM to Zoho CRM +. You also can pay monthly, or annually, and don't have to purchase months before your renewal dates and get pestered by sales people.
Gregory Miller | TrustRadius Reviewer

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Charles Adams | TrustRadius Reviewer

Zoho CRM Plus

  • Our sales are done through purchase orders. We have no e-commerce. Therefore, in order to get invoices into Zoho, I have to work with a 3rd party to integrate the data with our financial data. It is tedious to get it correct. Not all the data integrates properly. It would be nice if Zoho had a more simplified way to integrate QuickBooks with CRM Plus
  • While there is a way to deduplicate contacts, leads and accounts, there currently is not a way to deduplicate products. I would like this feature added.
  • I appreciate the important features of CRM Plus that I use such as Territory management and 'many-to-many" relational database. As a single user, I do not have the need for gamification, Blueprint, and many other applications. I would like an option to better customize which module I use and then get credit back to take off the modules I don't use.
Kris Diehl | TrustRadius Reviewer

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Crownpeak DQM Editions & Modules

Additional Pricing Details

Zoho CRM Plus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$59 per month per user

Zoho CRM Plus Editions & Modules

Edition
Basic$571
  1. per month per user
Additional Pricing Details

Likelihood to Renew

Crownpeak DQM

Crownpeak DQM 9.6
Based on 2 answers
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Harrie Vermeulen | TrustRadius Reviewer

Zoho CRM Plus

No score
No answers yet
No answers on this topic

Usability

Crownpeak DQM

Crownpeak DQM 8.3
Based on 12 answers
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Anonymous | TrustRadius Reviewer

Zoho CRM Plus

Zoho CRM Plus 7.3
Based on 18 answers
I personally started off as a CRM novice. But in a matter of 2 months, I was writing my own custom workflows, playing with modules and fields, and training my sales and operations teams to manage leads and accounts. Simply put, the system is intuitive after a brief introduction. The level of customization is staggering until you change your mindset. Zoho CRM Plus excels where you're able to attack your goals as problems already solved in the platform — you just need to locate the feature to make what you want to happen... happen! I equate it to the Adobe Creative Suite. You don't pick the fun filter before you lay out what exactly you want to draw. With that mindset intact, you can dial in the system to meet your and your team's needs based on your proposed SOLUTIONS, not just leaning heavily into a single feature to "force" some ROI.
Marc Fishman | TrustRadius Reviewer

Reliability and Availability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Haven't had issues accessing the dashboard when needed.
Joel Macaluso | TrustRadius Reviewer

Zoho CRM Plus

No score
No answers yet
No answers on this topic

Performance

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
No issues with speed and performance
Joel Macaluso | TrustRadius Reviewer

Zoho CRM Plus

No score
No answers yet
No answers on this topic

Support Rating

Crownpeak DQM

Crownpeak DQM 8.7
Based on 12 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Nick Spragg | TrustRadius Reviewer

Zoho CRM Plus

Zoho CRM Plus 9.5
Based on 44 answers
Every account representative I have worked with has been extremely helpful and nice. You can tell the account reps and support staff truly care about the product and want to provide you with the resources that you need.The response time is also fast for support inquiries and that has been a massive help for us.
Anonymous | TrustRadius Reviewer

Online Training

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Product is straight-forward but the training was helpful and beneficial
Joel Macaluso | TrustRadius Reviewer

Zoho CRM Plus

No score
No answers yet
No answers on this topic

Implementation Rating

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Ensure that you are ready with a solid process to address issues
Joel Macaluso | TrustRadius Reviewer

Zoho CRM Plus

No score
No answers yet
No answers on this topic

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Araceli Carrasco | TrustRadius Reviewer

Zoho CRM Plus

I've used Agile and Salesforce CRM. Zoho CRM is much easier to use and more visually intuitive that Agile, and is much less expensive than Salesforce. It's the entire suite of modules, at a great price, that makes Zoho CRM Plus standout from their competitors. I've also has great success whenever I've had to contact their support team.
Tony Davis | TrustRadius Reviewer

Contract Terms and Pricing Model

Crownpeak DQM

No score
No answers yet
No answers on this topic

Zoho CRM Plus

Zoho CRM Plus 8.1
Based on 16 answers
I would recommend that module wise update feature be opened up, for free to an additional 50-75% of paid users. These users can be restricted to work on a single module to update information only where they do not cross over multiple modules
Vishnu Mohan Choudhary | TrustRadius Reviewer

Scalability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
haven't had issues accessing when needed.
Joel Macaluso | TrustRadius Reviewer

Zoho CRM Plus

No score
No answers yet
No answers on this topic

Professional Services

Crownpeak DQM

No score
No answers yet
No answers on this topic

Zoho CRM Plus

Zoho CRM Plus 7.9
Based on 4 answers
I already discussed this prior with the Enterprise Support. But them aside, I'd be remiss if I didn't mention Zoho is committed to connecting their userbase together. Within a month or two of using the product, we were told about Zoho User Groups. We had one right in my backyard (Chicago). I was able to both attend a meeting (pre-covid), and then stay in touch in an integrated Cliq channel. I always have power-users at my fingertips to ask quick questions. That Zoho makes it a point to keep these connections, and empower them... makes my life easier when inevitable "wants" pop up.
Marc Fishman | TrustRadius Reviewer

Return on Investment

Crownpeak DQM

  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
Anonymous | TrustRadius Reviewer

Zoho CRM Plus

  • We save hundreds of thousands by switching from Salesforce to Zoho CRM Plus.
  • We can about 20X more with Zoho than we could with Salesforce for less of the cost.
  • Zoho CRM Plus is nothing but positive on our business. Glad we made the switch.
Anonymous | TrustRadius Reviewer

Screenshots

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