What users are saying about
Top Rated
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 24 reviews and ratings
Zoho CRM Plus
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81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 81 reviews and ratings
Attribute Ratings
- Crownpeak Digital Quality Management (DQM) is rated higher in 2 areas: Likelihood to Recommend, Usability
- Zoho CRM Plus is rated higher in 1 area: Support Rating
Likelihood to Recommend
8.9
Crownpeak DQM
89%
13 Ratings
7.6
Zoho CRM Plus
76%
47 Ratings
Likelihood to Renew
9.6
Crownpeak DQM
96%
2 Ratings
Zoho CRM Plus
N/A
0 Ratings
Usability
8.3
Crownpeak DQM
83%
12 Ratings
7.3
Zoho CRM Plus
73%
18 Ratings
Availability
9.1
Crownpeak DQM
91%
1 Rating
Zoho CRM Plus
N/A
0 Ratings
Performance
9.1
Crownpeak DQM
91%
1 Rating
Zoho CRM Plus
N/A
0 Ratings
Support Rating
8.7
Crownpeak DQM
87%
12 Ratings
9.5
Zoho CRM Plus
95%
44 Ratings
Online Training
9.1
Crownpeak DQM
91%
1 Rating
Zoho CRM Plus
N/A
0 Ratings
Implementation Rating
9.1
Crownpeak DQM
91%
1 Rating
Zoho CRM Plus
N/A
0 Ratings
Contract Terms and Pricing Model
Crownpeak DQM
N/A
0 Ratings
8.1
Zoho CRM Plus
81%
16 Ratings
Product Scalability
9.1
Crownpeak DQM
91%
1 Rating
Zoho CRM Plus
N/A
0 Ratings
Professional Services
Crownpeak DQM
N/A
0 Ratings
7.9
Zoho CRM Plus
79%
4 Ratings
Likelihood to Recommend
Crownpeak DQM
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Subject Matter Expert (SME)
PhilipsHealth, Wellness and Fitness, 10,001+ employees
Zoho CRM Plus
Bang for buck you can’t beat it but be prepared for missing features and poor support. Features that are missing are always “in the roadmap” but take years to be delivered. A great system but becoming increasingly frustrating to use. Promised features are years behind planned release dates. A language barrier exists with support. It is very difficult to explain the most simplistic of issues. Their live chat support is very frustrating to use as a 3 question conversation can take an hour because support is probably handling 10 different chats at the same time!

Verified User
Director in Marketing
Medical Device Company, 51-200 employeesPros
Crownpeak DQM
- Ensures quality and consistency of content implementation across distributed teams and markets.
- Quick and easy content updates across global digital ecosystems.
- Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Director & Co-founder
Renegade AgencyMarketing & Advertising, 11-50 employees
Zoho CRM Plus
- Zoho CRM Plus is very good at automating many functional areas of our company including: sales, marketing, operations, and engineering. It is functionally rich, and matches the functionality we used to have with Salesforce.com, but at a much more reasonable cost.
- Zoho CRM Plus is easily "configured" to match our business processes. The ability to configure the user interface is very good, and the "BluePrint", custom functions, and reporting allow us to automate our unique operational needs.
- The buying process for Zoho CRM is extremely friendly. You can switch between software types from basic CRM to Zoho CRM +. You also can pay monthly, or annually, and don't have to purchase months before your renewal dates and get pestered by sales people.
Executive Vice President
Olah Healthcare Technology, Inc.Computer Software, 11-50 employees
Cons
Crownpeak DQM
- It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
- There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
- Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
- It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Software Engineer
Murphy Oil USA IncorporatedRetail, 5001-10,000 employees
Zoho CRM Plus
- Our sales are done through purchase orders. We have no e-commerce. Therefore, in order to get invoices into Zoho, I have to work with a 3rd party to integrate the data with our financial data. It is tedious to get it correct. Not all the data integrates properly. It would be nice if Zoho had a more simplified way to integrate QuickBooks with CRM Plus
- While there is a way to deduplicate contacts, leads and accounts, there currently is not a way to deduplicate products. I would like this feature added.
- I appreciate the important features of CRM Plus that I use such as Territory management and 'many-to-many" relational database. As a single user, I do not have the need for gamification, Blueprint, and many other applications. I would like an option to better customize which module I use and then get credit back to take off the modules I don't use.
Director of Product Marketing
Pemco IncorporatedMedical Devices, 11-50 employees
Pricing Details
Crownpeak DQM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Crownpeak DQM Editions & Modules
—
Additional Pricing Details
—Zoho CRM Plus
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$59 per month per user
Zoho CRM Plus Editions & Modules
Edition
Basic | $571 |
---|
- per month per user
Additional Pricing Details
—Likelihood to Renew
Crownpeak DQM
Crownpeak DQM 9.6
Based on 2 answers
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Subject Matter Expert (SME)
PhilipsHealth, Wellness and Fitness, 10,001+ employees
Zoho CRM Plus
No score
No answers yet
No answers on this topic
Usability
Crownpeak DQM
Crownpeak DQM 8.3
Based on 12 answers
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.

Verified User
Executive in Corporate
Internet Company, 1-10 employeesZoho CRM Plus
Zoho CRM Plus 7.3
Based on 18 answers
I personally started off as a CRM novice. But in a matter of 2 months, I was writing my own custom workflows, playing with modules and fields, and training my sales and operations teams to manage leads and accounts. Simply put, the system is intuitive after a brief introduction. The level of customization is staggering until you change your mindset. Zoho CRM Plus excels where you're able to attack your goals as problems already solved in the platform — you just need to locate the feature to make what you want to happen... happen! I equate it to the Adobe Creative Suite. You don't pick the fun filter before you lay out what exactly you want to draw. With that mindset intact, you can dial in the system to meet your and your team's needs based on your proposed SOLUTIONS, not just leaning heavily into a single feature to "force" some ROI.
Director of Sales & Marketing
Call Center Sales ProTelecommunications, 51-200 employees
Reliability and Availability
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
Haven't had issues accessing the dashboard when needed.
Partner, Development Services
iMedia incInternet, 11-50 employees
Zoho CRM Plus
No score
No answers yet
No answers on this topic
Performance
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
No issues with speed and performance
Partner, Development Services
iMedia incInternet, 11-50 employees
Zoho CRM Plus
No score
No answers yet
No answers on this topic
Support Rating
Crownpeak DQM
Crownpeak DQM 8.7
Based on 12 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Digital Content Manager
Atlanta GroupFinancial Services, 501-1000 employees
Zoho CRM Plus
Zoho CRM Plus 9.5
Based on 44 answers
Every account representative I have worked with has been extremely helpful and nice. You can tell the account reps and support staff truly care about the product and want to provide you with the resources that you need.The response time is also fast for support inquiries and that has been a massive help for us.

Verified User
Manager in Social Media
Marketing & Advertising Company, 11-50 employeesOnline Training
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
Product is straight-forward but the training was helpful and beneficial
Partner, Development Services
iMedia incInternet, 11-50 employees
Zoho CRM Plus
No score
No answers yet
No answers on this topic
Implementation Rating
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
Ensure that you are ready with a solid process to address issues
Partner, Development Services
iMedia incInternet, 11-50 employees
Zoho CRM Plus
No score
No answers yet
No answers on this topic
Alternatives Considered
Crownpeak DQM
Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.
Software Development Analyst
Mercury Insurance Services, LLC/AIS InsuranceInformation Services, 1001-5000 employees
Zoho CRM Plus
I've used Agile and Salesforce CRM. Zoho CRM is much easier to use and more visually intuitive that Agile, and is much less expensive than Salesforce. It's the entire suite of modules, at a great price, that makes Zoho CRM Plus standout from their competitors. I've also has great success whenever I've had to contact their support team.
Founder
Elite Retirement AllianceFinancial Services, 1-10 employees
Contract Terms and Pricing Model
Crownpeak DQM
No score
No answers yet
No answers on this topic
Zoho CRM Plus
Zoho CRM Plus 8.1
Based on 16 answers
I would recommend that module wise update feature be opened up, for free to an additional 50-75% of paid users. These users can be restricted to work on a single module to update information only where they do not cross over multiple modules
Managing Director
Athena Security Solutions IndiaDefense & Space, 11-50 employees
Scalability
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
haven't had issues accessing when needed.
Partner, Development Services
iMedia incInternet, 11-50 employees
Zoho CRM Plus
No score
No answers yet
No answers on this topic
Professional Services
Crownpeak DQM
No score
No answers yet
No answers on this topic
Zoho CRM Plus
Zoho CRM Plus 7.9
Based on 4 answers
I already discussed this prior with the Enterprise Support. But them aside, I'd be remiss if I didn't mention Zoho is committed to connecting their userbase together. Within a month or two of using the product, we were told about Zoho User Groups. We had one right in my backyard (Chicago). I was able to both attend a meeting (pre-covid), and then stay in touch in an integrated Cliq channel. I always have power-users at my fingertips to ask quick questions. That Zoho makes it a point to keep these connections, and empower them... makes my life easier when inevitable "wants" pop up.
Director of Sales & Marketing
Call Center Sales ProTelecommunications, 51-200 employees
Return on Investment
Crownpeak DQM
- When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
- Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
- The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.

Verified User
Manager in Marketing
Financial Services Company, 1001-5000 employeesZoho CRM Plus
- We save hundreds of thousands by switching from Salesforce to Zoho CRM Plus.
- We can about 20X more with Zoho than we could with Salesforce for less of the cost.
- Zoho CRM Plus is nothing but positive on our business. Glad we made the switch.

Verified User
Analyst in Information Technology
Mining & Metals Company, 51-200 employees