What users are saying about
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Top Rated
51 Ratings
357 Ratings

Crownpeak DXM

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Top Rated
51 Ratings
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Score 7.6 out of 100
357 Ratings
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Score 7.2 out of 100

Feature Set Ratings

  • Drupal ranks higher in 4 feature sets: Security, Platform & Infrastructure, Web Content Creation, Web Content Management

Security

8.5

Crownpeak DXM

85%
9.6

Drupal

96%
Drupal ranks higher in 1/1 features

Role-based user permissions

8.5
85%
25 Ratings
9.6
96%
64 Ratings

Platform & Infrastructure

7.6

Crownpeak DXM

76%
9.0

Drupal

90%
Drupal ranks higher in 2/2 features

API

7.5
75%
19 Ratings
9.0
90%
57 Ratings

Internationalization / multi-language

7.7
77%
20 Ratings
9.0
90%
52 Ratings

Web Content Creation

7.7

Crownpeak DXM

77%
8.3

Drupal

83%
Drupal ranks higher in 6/8 features

WYSIWYG editor

7.4
74%
26 Ratings
8.5
85%
60 Ratings

Code quality / cleanliness

7.3
73%
26 Ratings
8.6
86%
65 Ratings

Admin section

7.8
78%
25 Ratings
7.6
76%
67 Ratings

Page templates

7.8
78%
27 Ratings
7.8
78%
66 Ratings

Mobile optimization / responsive design

7.8
78%
25 Ratings
8.8
88%
62 Ratings

Publishing workflow

8.1
81%
27 Ratings
7.4
74%
66 Ratings

Form generator

7.6
76%
23 Ratings
8.8
88%
62 Ratings

Library of website themes

N/A
0 Ratings
8.8
88%
57 Ratings

Web Content Management

7.6

Crownpeak DXM

76%
8.4

Drupal

84%
Drupal ranks higher in 4/5 features

Content taxonomy

7.4
74%
25 Ratings
8.7
87%
62 Ratings

SEO support

8.1
81%
24 Ratings
6.8
68%
61 Ratings

Bulk management

7.8
78%
22 Ratings
8.4
84%
58 Ratings

Availability / breadth of extensions

7.1
71%
21 Ratings
9.0
90%
60 Ratings

Community / comment management

N/A
0 Ratings
8.8
88%
60 Ratings

Attribute Ratings

  • Crownpeak DXM is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, In-Person Training, Online Training, Implementation Rating, Product Scalability
  • Drupal is rated higher in 3 areas: Usability, Availability, Performance

Likelihood to Recommend

8.1

Crownpeak DXM

81%
30 Ratings
8.0

Drupal

80%
76 Ratings

Likelihood to Renew

8.9

Crownpeak DXM

89%
5 Ratings
8.2

Drupal

82%
18 Ratings

Usability

8.0

Crownpeak DXM

80%
16 Ratings
10.0

Drupal

100%
9 Ratings

Availability

8.6

Crownpeak DXM

86%
2 Ratings
9.7

Drupal

97%
6 Ratings

Performance

8.2

Crownpeak DXM

82%
2 Ratings
8.9

Drupal

89%
4 Ratings

Support Rating

8.1

Crownpeak DXM

81%
39 Ratings
5.0

Drupal

50%
8 Ratings

In-Person Training

9.1

Crownpeak DXM

91%
1 Rating
8.0

Drupal

80%
1 Rating

Online Training

8.2

Crownpeak DXM

82%
2 Ratings
6.0

Drupal

60%
2 Ratings

Implementation Rating

8.4

Crownpeak DXM

84%
28 Ratings
5.1

Drupal

51%
8 Ratings

Product Scalability

8.6

Crownpeak DXM

86%
2 Ratings
8.0

Drupal

80%
2 Ratings

Likelihood to Recommend

Crownpeak DXM

Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
Sujal Patel | TrustRadius Reviewer

Drupal

Drupal is suitable for design or development professionals looking for a more robust platform than Joomla or WordPress. It has many better features. With a little thought and creativity, Drupal allows you to do many amazing things. The possibility of integration with PHP modules is really the limit for customization. However, Drupal is not suitable for amateurs; someone who wants to make just one website for themselves; or a professional on a tight deadline. The learning curve can be a very big obstacle and is sometimes not worth it.

I have been working for some time and sometimes give up on some projects and choose another tool. It is definitely not a technology for those in a hurry, it is necessary to have time and dedication. The newer versions of Drupal are more friendly and intuitive and allow the construction of many cool things.
Fernanda Ministerio | TrustRadius Reviewer

Pros

Crownpeak DXM

  • Build & manage digital experiences without dependency on your IT team
  • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
  • Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
Zeynep Babadagli Baykal | TrustRadius Reviewer

Drupal

  • Content Types... these are amazing. Whereas a more simplistic CMS like Wordpress will basically allow you to make posts and build pages, Drupal 8 gives you the ability to define different types of content that behave differently, and are served up differently in different areas of the website.
  • Extensibility... it scales, ohhhh does it scale. They've really figured out server-side caching, and it makes all the difference. Once a page has been cached, it's available instantly to all users worldwide; and when coupled with AWS, global redundancy and localization mean that no matter where you're accessing the site, it always loads fast and crisp.
  • Workflows... you have the ability to define very specific roles and/or user-based editorial workflows, allowing for as many touchpoints and reviews between content creation and publication as you'll require.
Kyle Reichelt | TrustRadius Reviewer

Cons

Crownpeak DXM

  • Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
  • Integration with 3rd party digital asset management tools would be great.
  • Smoother integration with source control would be nice.
Sean Brasher | TrustRadius Reviewer

Drupal

  • Drupal's admin side is very powerful and flexible, but it's a little bit harder to wrap one's mind around. If a customer is familiar with using a basic WordPress site, showing them the full Drupal back-end might be overwhelming and confusing at first. Luckily you can easily limit and customize the admin pages that each role sees.
  • Drupal is huge and complex. Doing simple things is generally simple, but more advanced capabilities of Drupal have a higher learning curve (as can be expected). You can build a Drupal site quickly, but don't expect to build your dream site with loads of custom features in a week.
  • Ready-made themes are more sparse than something like WordPress. If you're most interested in simply plugging an existing theme in and using it, you won't find as many professional-looking themes out of the box. There are some, but with Drupal, the best results are usually achieved by finding a good base theme and creating your own child theme based off of it.
Ben McClure | TrustRadius Reviewer

Pricing Details

Crownpeak DXM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Drupal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Crownpeak DXM

Crownpeak DXM 8.9
Based on 5 answers
None of our Crownpeak clients are currently thinking about replatforming.
Joel Macaluso | TrustRadius Reviewer

Drupal

Drupal 8.2
Based on 18 answers
The time and money invested into this platform were too great to discontinue it at this point. I'm sure it will be in use for a while. We have also spent time training many employees how to use it. All of these things add up to quite an investment in the product. Lastly, it basically fulfills what we need our intranet site to do.
Eric Batson | TrustRadius Reviewer

Usability

Crownpeak DXM

Crownpeak DXM 8.0
Based on 16 answers
Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
Lauren Johnston | TrustRadius Reviewer

Drupal

Drupal 10.0
Based on 9 answers
It's a great CMS platform and there are a ton of plugins to add some serious functionality, but the security updates are too complex to implement and considering the complexity of the platform, security updates are a must. I don't want my site breached because they make it too difficult to keep it up to date.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
We have never encountered any issues with the availability.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Drupal

Drupal 9.7
Based on 6 answers
Drupal itself does not tend to have bugs that cause sporadic outages. When deployed on a well-configured LAMP stack, deployment and maintenance problems are minimal, and in general no exotic tuning or configuration is required.For highest uptime, putting a caching proxy like Varnish in front of Drupal (or a CDN that supports dynamic applications).
Peter Wolanin | TrustRadius Reviewer

Performance

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
Joel Macaluso | TrustRadius Reviewer

Drupal

Drupal 8.9
Based on 4 answers
Drupal page loads can be slow, as a great many database calls may be required to generate a page. It is highly recommended to use caching systems, both built-in and external to lessen such database loads and improve performance. I haven't had any problems with behind-the-scenes integrations with external systems.
Michael Sypes | TrustRadius Reviewer

Support Rating

Crownpeak DXM

Crownpeak DXM 8.1
Based on 39 answers
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
Mike Benyo | TrustRadius Reviewer

Drupal

Drupal 5.0
Based on 8 answers
As noted earlier, the support of the community can be rather variable, with some modules attracting more attraction and action in their issue queues, but overall, the development community for Drupal is second to none. It probably the single greatest aspect of being involved in this open-source project.
Michael Sypes | TrustRadius Reviewer

In-Person Training

Crownpeak DXM

Crownpeak DXM 9.1
Based on 1 answer
We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Drupal

Drupal 8.0
Based on 1 answer
I was part of the team that conducted the training. Our training was fine, but we could have been better informed on Drupal before we started providing it. If we did not have answers to tough questions, we had more technical staff we could consult with. We did provide hands-on practice time for the learners, which I would always recommend. That is where the best learning occurred.
Eric Batson | TrustRadius Reviewer

Online Training

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
Joel Macaluso | TrustRadius Reviewer

Drupal

Drupal 6.0
Based on 2 answers
The on-line training was not as ideal as the face-to-face training. It was done remotely and only allowed for the trainers to present information to the learners and demonstrate the platform online. There was not a good way to allow for the learners to practice, ask questions and have them answered all in the same session.
Eric Batson | TrustRadius Reviewer

Implementation Rating

Crownpeak DXM

Crownpeak DXM 8.4
Based on 28 answers
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
Andy Wood | TrustRadius Reviewer

Drupal

Drupal 5.1
Based on 8 answers
Plan ahead as much you can. You really need to know how to build what you want with the modules available to you, or that you might need to code yourself, in order to make the best use of Drupal. I recommend you analyze the most technically difficult workflows and other aspects of your implementation, and try building some test versions of those first. Get feedback from stakeholders early and often, because you can easily find yourself in a situation where your implementation does 90% of what you want, but, due to something you didn't plan for, foresee, or know about, there's no feasible way to get past the last 10%
Michael Sypes | TrustRadius Reviewer

Alternatives Considered

Crownpeak DXM

I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
Ramin (Remi) Sabouri, MBA | TrustRadius Reviewer

Drupal

Drupal is community-backed making it more accessible and growing at a faster rate than Sitefinity which is a proprietary product built on .NET. Drupal is PHP-based using some but not all Symphony codebase. Updates for Drupal are frequent and so are feature adds.
Chris Kerry | TrustRadius Reviewer

Scalability

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Drupal

Drupal 8.0
Based on 2 answers
Drupal is well known to be scalable, although it requires solid knowledge of MySQL best practices, caching mechanisms, and other server-level best practices. I have never personally dealt with an especially large site, so I can speak well to the issues associated with Drupal scaling.
Michael Sypes | TrustRadius Reviewer

Return on Investment

Crownpeak DXM

  • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
  • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
  • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
Anonymous | TrustRadius Reviewer

Drupal

  • Our overall site traffic has grown exponentially since we have moved to it.
  • We have been able to bring a standardized format to all of our resources and communications.
  • Promoting new products is much easier due to the easy to use interface of Drupal, we can get a new product launch page up in record time compared to our old platform.
Anonymous | TrustRadius Reviewer

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