Crownpeak DXM vs MadCap Software | TrustRadius

What users are saying about

Score 8.9 out of 10

Based on 45 reviews and ratings

Score 6.8 out of 10

Based on 8 reviews and ratings

Likelihood to Recommend

Crownpeak DXM is well suited for companies who need to efficiently push content out across multiple channels with minimal fuss. It is a great choice for enterprise-level businesses that need an agile and comprehensive content workflow as it is cloud-based, agile, and offers automatic system upgrades. It fits seamlessly into a customer technology ecosystem as it is highly interoperable, and integrates well with industry leaders in the DAM, PIM, and TMS spaces. Crownpeak DXM is suitable for corporate marketing and localization departments looking for customer-centric digital experience platforms. The decoupled architecture of the platform gives users the flexibility to push content globally with less effort and shorter turnaround times. In summary, our joint customers see the value and impact of Crownpeak’s platform on their lead times, bottom line, and overall brand consistency.

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Lauren Johnston

Partner Development Manager

XTM InternationalComputer Software, 51-200 employees

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MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

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Verified User

Team Lead in Other

Information Technology & Services Company, 201-500 employees

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Feature Rating Comparison

Crownpeak DXM

MadCap Software

Role-based user permissions

Crownpeak DXM

MadCap Software

API

Internationalization / multi-language

Crownpeak DXM

MadCap Software

WYSIWYG editor

Code quality / cleanliness

Admin section

Page templates

Mobile optimization / responsive design

Publishing workflow

Form generator

Crownpeak DXM

MadCap Software

Content taxonomy

SEO support

Bulk management

Availability / breadth of extensions

Pros

Having all the tools all in one place - you don't need a separate quality tool or asset management tool for instance
Ease of use is great because even non-technical users can get in and add content after minimal training.
Personalization and A/B testing built in makes a HUGE difference in how marketers build a site.

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Senior Director, Web Technologies

HealthgradesHospital & Health Care, 501-1000 employees

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Snippets, variables, and conditioning are all good
Once you set it up, updating Help websites is easy.

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Cameron Michael Rhoads

Technical Writer

UnqorkComputer Software, 201-500 employees

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Cons

Searching for a particular asset is almost unusable, you have to know exact name of the asset you are looking for.
Pages with many assets or dependencies take a long time to load.
Set up a way to automatically migrate content - API or automation tools.

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Verified User

Analyst in Information Technology

Pharmaceuticals Company, 5001-10,000 employees

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The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
Customizing shortcuts is often an ordeal.

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Verified User

Employee in Other

Computer Software Company, 201-500 employees

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Likelihood to Renew

Crownpeak DXM 8.9

Based on 5 answers

None of our Crownpeak clients are currently thinking about replatforming.

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Partner, Development Services

iMedia incInternet, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

Crownpeak DXM 8.0

Based on 12 answers

Flexible, agile and easy to use platform for content authors & digital marketers.
Seamless integrations with CRM & PIM
Globalization & Localization - Streamline translation process with integrated solutions to ensure speed & time to market
Integrated Quality Management with DQM to improve SEO & Accessibility
Fast, secure and scalable
Decoupled technology allows & offers easy integrations

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Zeynep Babadagli Baykal

Country Manager

NMQ DigitalInformation Technology & Services, 201-500 employees

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MadCap Software 3.0

Based on 1 answer

MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

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Verified User

Team Lead in Other

Information Technology & Services Company, 201-500 employees

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Reliability and Availability

Crownpeak DXM 8.6

Based on 2 answers

We have never encountered any issues with the availability.

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Zeynep Babadagli Baykal

Country Manager

NMQ DigitalInformation Technology & Services, 201-500 employees

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No score

No answers yet

No answers on this topic

Performance

Crownpeak DXM 8.2

Based on 2 answers

Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.

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Partner, Development Services

iMedia incInternet, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Crownpeak DXM 8.1

Based on 35 answers

Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.

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Enterprise Solutions Architect

Greater Than OneMarketing & Advertising, 51-200 employees

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No score

No answers yet

No answers on this topic

Online Training

Crownpeak DXM 8.2

Based on 2 answers

We are effectively using the Developer
Center and Community Platform of Crownpeak when we are faced with any kind of
development-based issues. It gives us the chance to research and find possible
solutions. Even if we do not find anything on both platforms, Crownpeak gives
us efficient and quick support service with responsible and reliable support
team. Also,
we are attending regular and on demand trainings provided by Crownpeak whenever
necessary.

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Zeynep Babadagli Baykal

Country Manager

NMQ DigitalInformation Technology & Services, 201-500 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

Crownpeak DXM 7.4

Based on 28 answers

SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.

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Director

Renegade CommunicationMarketing & Advertising, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

CrownPeak’s DQM gives the entire CrownPeak suite a slight advantage because it’s so helpful in tracking functionality issues, typos and areas for SEO improvements.

The other competitive products I used had not had these features in such a robust way the last time I used them 3-5 years ago.

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Verified User

Strategist in Marketing

Hospital & Health Care Company, 501-1000 employees

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I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.

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Cameron Michael Rhoads

Technical Writer

UnqorkComputer Software, 201-500 employees

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Scalability

Crownpeak DXM 8.6

Based on 2 answers

In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.

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Zeynep Babadagli Baykal

Country Manager

NMQ DigitalInformation Technology & Services, 201-500 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.

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Verified User

Employee in Engineering

Information Technology and Services Company, 11-50 employees

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Saves time by offering a way to sync documents with other teammates.
Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

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Verified User

Employee in Other

Computer Software Company, 201-500 employees

View all 3 answers on this topic

Screenshots

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See All (5) MadCap Software Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

Crownpeak DXM

MadCap Software

Crownpeak DXM

MadCap Software

Crownpeak DXM

MadCap Software

Crownpeak DXM

MadCap Software

Crownpeak DXM

MadCap Software

Crownpeak DXM

MadCap Software

Crownpeak DXM

MadCap Software

Crownpeak DXM

MadCap Software

Crownpeak DXM

MadCap Software

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