What users are saying about

Crownpeak DXM vs MadCap Software

Crownpeak DXM
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Top Rated
51 Ratings
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MadCap Software
11 Ratings

Crownpeak DXM

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Top Rated
51 Ratings
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Score 7.6 out of 100

Based on 51 reviews and ratings

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MadCap Software

11 Ratings
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Score 7.4 out of 100

Based on 11 reviews and ratings

Feature Set Ratings

    Security

    8.5

    Crownpeak DXM

    85%

    MadCap Software

    Feature Set Not Supported
    N/A
    Crownpeak DXM ranks higher in 1/1 features
    Crownpeak DXM ranks higher in 1/1 features

    Role-based user permissions

    8.5
    85%
    25 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    7.6

    Crownpeak DXM

    76%

    MadCap Software

    Feature Set Not Supported
    N/A
    Crownpeak DXM ranks higher in 2/2 features
    Crownpeak DXM ranks higher in 2/2 features

    API

    7.5
    75%
    19 Ratings
    N/A
    0 Ratings

    Internationalization / multi-language

    7.7
    77%
    20 Ratings
    N/A
    0 Ratings

    Web Content Creation

    7.7

    Crownpeak DXM

    77%

    MadCap Software

    Feature Set Not Supported
    N/A
    Crownpeak DXM ranks higher in 7/7 features
    Crownpeak DXM ranks higher in 7/7 features

    WYSIWYG editor

    7.4
    74%
    26 Ratings
    N/A
    0 Ratings

    Code quality / cleanliness

    7.3
    73%
    26 Ratings
    N/A
    0 Ratings

    Admin section

    7.8
    78%
    25 Ratings
    N/A
    0 Ratings

    Page templates

    7.8
    78%
    27 Ratings
    N/A
    0 Ratings

    Mobile optimization / responsive design

    7.8
    78%
    25 Ratings
    N/A
    0 Ratings

    Publishing workflow

    8.1
    81%
    27 Ratings
    N/A
    0 Ratings

    Form generator

    7.6
    76%
    23 Ratings
    N/A
    0 Ratings

    Web Content Management

    7.6

    Crownpeak DXM

    76%

    MadCap Software

    Feature Set Not Supported
    N/A
    Crownpeak DXM ranks higher in 4/4 features
    Crownpeak DXM ranks higher in 4/4 features

    Content taxonomy

    7.4
    74%
    25 Ratings
    N/A
    0 Ratings

    SEO support

    8.1
    81%
    24 Ratings
    N/A
    0 Ratings

    Bulk management

    7.8
    78%
    22 Ratings
    N/A
    0 Ratings

    Availability / breadth of extensions

    7.1
    71%
    21 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Crownpeak DXM is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    8.1

    Crownpeak DXM

    81%
    30 Ratings
    6.7

    MadCap Software

    67%
    4 Ratings

    Likelihood to Renew

    8.9

    Crownpeak DXM

    89%
    5 Ratings

    MadCap Software

    N/A
    0 Ratings

    Usability

    8.0

    Crownpeak DXM

    80%
    16 Ratings
    3.0

    MadCap Software

    30%
    1 Rating

    Availability

    8.6

    Crownpeak DXM

    86%
    2 Ratings

    MadCap Software

    N/A
    0 Ratings

    Performance

    8.2

    Crownpeak DXM

    82%
    2 Ratings

    MadCap Software

    N/A
    0 Ratings

    Support Rating

    8.1

    Crownpeak DXM

    81%
    39 Ratings

    MadCap Software

    N/A
    0 Ratings

    In-Person Training

    9.1

    Crownpeak DXM

    91%
    1 Rating

    MadCap Software

    N/A
    0 Ratings

    Online Training

    8.2

    Crownpeak DXM

    82%
    2 Ratings

    MadCap Software

    N/A
    0 Ratings

    Implementation Rating

    8.4

    Crownpeak DXM

    84%
    28 Ratings

    MadCap Software

    N/A
    0 Ratings

    Product Scalability

    8.6

    Crownpeak DXM

    86%
    2 Ratings

    MadCap Software

    N/A
    0 Ratings

    Likelihood to Recommend

    Crownpeak DXM

    Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.

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    Sujal Patel | TrustRadius Reviewer
    Sujal Patel
    View all 30 answers on this topic

    MadCap Software

    MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Pros

    Crownpeak DXM

    • Build & manage digital experiences without dependency on your IT team
    • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
    • Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user

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    Zeynep Babadagli Baykal | TrustRadius Reviewer
    Zeynep Babadagli Baykal
    View all 30 answers on this topic

    MadCap Software

    • Snippets, variables, and conditioning are all good
    • Once you set it up, updating Help websites is easy.

    Read full review

    Cameron Michael Rhoads | TrustRadius Reviewer
    Cameron Michael Rhoads
    View all 4 answers on this topic

    Cons

    Crownpeak DXM

    • Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
    • Integration with 3rd party digital asset management tools would be great.
    • Smoother integration with source control would be nice.

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    Sean Brasher | TrustRadius Reviewer
    Sean Brasher
    View all 30 answers on this topic

    MadCap Software

    • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
    • Customizing shortcuts is often an ordeal.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Pricing Details

    Crownpeak DXM

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    Crownpeak DXM Editions & Modules

    —
    Additional Pricing Details
    —

    MadCap Software

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $167 per month

    MadCap Software Editions & Modules

    Edition
    MadCap Flare$1,9991
    MadCap Central$1,5001
    MadCap AMS$2,9991
    1. per year
    Additional Pricing Details
    Includes a 12-month Platinum-level Maintenance Plan.

    Likelihood to Renew

    Crownpeak DXM

    Crownpeak DXM 8.9
    Based on 5 answers
    None of our Crownpeak clients are currently thinking about replatforming.

    Read full review

    Joel Macaluso | TrustRadius Reviewer
    Joel Macaluso
    View all 5 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Usability

    Crownpeak DXM

    Crownpeak DXM 8.0
    Based on 16 answers
    Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.

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    Lauren Johnston | TrustRadius Reviewer
    Lauren Johnston
    View all 16 answers on this topic

    MadCap Software

    MadCap Software 3.0
    Based on 1 answer
    MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Reliability and Availability

    Crownpeak DXM

    Crownpeak DXM 8.6
    Based on 2 answers
    We have never encountered any issues with the availability.

    Read full review

    Zeynep Babadagli Baykal | TrustRadius Reviewer
    Zeynep Babadagli Baykal
    View all 2 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Performance

    Crownpeak DXM

    Crownpeak DXM 8.2
    Based on 2 answers
    Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.

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    Joel Macaluso | TrustRadius Reviewer
    Joel Macaluso
    View all 2 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Crownpeak DXM

    Crownpeak DXM 8.1
    Based on 39 answers
    Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.

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    Mike Benyo | TrustRadius Reviewer
    Mike Benyo
    View all 39 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    In-Person Training

    Crownpeak DXM

    Crownpeak DXM 9.1
    Based on 1 answer
    We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.

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    Zeynep Babadagli Baykal | TrustRadius Reviewer
    Zeynep Babadagli Baykal
    View all 1 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Online Training

    Crownpeak DXM

    Crownpeak DXM 8.2
    Based on 2 answers
    My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.

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    Joel Macaluso | TrustRadius Reviewer
    Joel Macaluso
    View all 2 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Crownpeak DXM

    Crownpeak DXM 8.4
    Based on 28 answers
    SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.

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    Andy Wood | TrustRadius Reviewer
    Andy Wood
    View all 28 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Crownpeak DXM

    I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.

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    Ramin (Remi) Sabouri, MBA | TrustRadius Reviewer
    Ramin (Remi) Sabouri, MBA
    View all 30 answers on this topic

    MadCap Software

    I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.

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    Cameron Michael Rhoads | TrustRadius Reviewer
    Cameron Michael Rhoads
    View all 4 answers on this topic

    Scalability

    Crownpeak DXM

    Crownpeak DXM 8.6
    Based on 2 answers
    In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.

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    Zeynep Babadagli Baykal | TrustRadius Reviewer
    Zeynep Babadagli Baykal
    View all 2 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Crownpeak DXM

    • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
    • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
    • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 30 answers on this topic

    MadCap Software

    • Saves time by offering a way to sync documents with other teammates.
    • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Screenshots

    Crownpeak DXM

    —

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