What users are saying about
Crownpeak DXM
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Top Rated
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 51 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 11 reviews and ratings
Feature Set Ratings
Security

8.5
Crownpeak DXM
85%
MadCap Software
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 1/1 features
Crownpeak DXM ranks higher in 1/1 features
Role-based user permissions

8.5
85%
25 Ratings
N/A
0 Ratings
Platform & Infrastructure

7.6
Crownpeak DXM
76%
MadCap Software
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 2/2 features
Crownpeak DXM ranks higher in 2/2 features
API

7.5
75%
19 Ratings
N/A
0 Ratings
Internationalization / multi-language

7.7
77%
20 Ratings
N/A
0 Ratings
Web Content Creation

7.7
Crownpeak DXM
77%
MadCap Software
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 7/7 features
Crownpeak DXM ranks higher in 7/7 features
WYSIWYG editor

7.4
74%
26 Ratings
N/A
0 Ratings
Code quality / cleanliness

7.3
73%
26 Ratings
N/A
0 Ratings
Admin section

7.8
78%
25 Ratings
N/A
0 Ratings
Page templates

7.8
78%
27 Ratings
N/A
0 Ratings
Mobile optimization / responsive design

7.8
78%
25 Ratings
N/A
0 Ratings
Publishing workflow

8.1
81%
27 Ratings
N/A
0 Ratings
Form generator

7.6
76%
23 Ratings
N/A
0 Ratings
Web Content Management

7.6
Crownpeak DXM
76%
MadCap Software
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 4/4 features
Crownpeak DXM ranks higher in 4/4 features
Content taxonomy

7.4
74%
25 Ratings
N/A
0 Ratings
SEO support

8.1
81%
24 Ratings
N/A
0 Ratings
Bulk management

7.8
78%
22 Ratings
N/A
0 Ratings
Availability / breadth of extensions

7.1
71%
21 Ratings
N/A
0 Ratings
Attribute Ratings
- Crownpeak DXM is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend

8.1
Crownpeak DXM
81%
30 Ratings
6.7
MadCap Software
67%
4 Ratings
Likelihood to Renew

8.9
Crownpeak DXM
89%
5 Ratings
MadCap Software
N/A
0 Ratings
Usability

8.0
Crownpeak DXM
80%
16 Ratings
3.0
MadCap Software
30%
1 Rating
Availability

8.6
Crownpeak DXM
86%
2 Ratings
MadCap Software
N/A
0 Ratings
Performance

8.2
Crownpeak DXM
82%
2 Ratings
MadCap Software
N/A
0 Ratings
Support Rating

8.1
Crownpeak DXM
81%
39 Ratings
MadCap Software
N/A
0 Ratings
In-Person Training

9.1
Crownpeak DXM
91%
1 Rating
MadCap Software
N/A
0 Ratings
Online Training

8.2
Crownpeak DXM
82%
2 Ratings
MadCap Software
N/A
0 Ratings
Implementation Rating

8.4
Crownpeak DXM
84%
28 Ratings
MadCap Software
N/A
0 Ratings
Product Scalability

8.6
Crownpeak DXM
86%
2 Ratings
MadCap Software
N/A
0 Ratings
Likelihood to Recommend
Crownpeak DXM
Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
Global Chief Technology Officer
iCrossingMarketing & Advertising, 501-1000 employees
MadCap Software
MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

Verified User
Team Lead in Other
Information Technology & Services Company, 201-500 employeesPros
Crownpeak DXM
- Build & manage digital experiences without dependency on your IT team
- Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
- Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
MadCap Software
- Snippets, variables, and conditioning are all good
- Once you set it up, updating Help websites is easy.
Technical Writer
UnqorkComputer Software, 201-500 employees
Cons
Crownpeak DXM
- Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
- Integration with 3rd party digital asset management tools would be great.
- Smoother integration with source control would be nice.
Senior Director, Web Technologies
HealthgradesHospital & Health Care, 501-1000 employees
MadCap Software
- The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
- Customizing shortcuts is often an ordeal.

Verified User
Employee in Other
Computer Software Company, 201-500 employeesPricing Details
Crownpeak DXM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Crownpeak DXM Editions & Modules
—
Additional Pricing Details
—MadCap Software
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$167 per month
MadCap Software Editions & Modules
Edition
MadCap Flare | $1,9991 |
---|---|
MadCap Central | $1,5001 |
MadCap AMS | $2,9991 |
- per year
Additional Pricing Details
Includes a 12-month Platinum-level Maintenance Plan.Likelihood to Renew
Crownpeak DXM
Crownpeak DXM 8.9
Based on 5 answers
None of our Crownpeak clients are currently thinking about replatforming.
Partner, Development Services
iMedia incInternet, 11-50 employees
MadCap Software
No score
No answers yet
No answers on this topic
Usability
Crownpeak DXM
Crownpeak DXM 8.0
Based on 16 answers
Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
Partner Development Manager
XTM InternationalComputer Software, 51-200 employees
MadCap Software
MadCap Software 3.0
Based on 1 answer
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

Verified User
Team Lead in Other
Information Technology & Services Company, 201-500 employeesReliability and Availability
Crownpeak DXM
Crownpeak DXM 8.6
Based on 2 answers
We have never encountered any issues with the availability.
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
MadCap Software
No score
No answers yet
No answers on this topic
Performance
Crownpeak DXM
Crownpeak DXM 8.2
Based on 2 answers
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
Partner, Development Services
iMedia incInternet, 11-50 employees
MadCap Software
No score
No answers yet
No answers on this topic
Support Rating
Crownpeak DXM
Crownpeak DXM 8.1
Based on 39 answers
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
Enterprise Solutions Architect
Greater Than OneMarketing & Advertising, 51-200 employees
MadCap Software
No score
No answers yet
No answers on this topic
In-Person Training
Crownpeak DXM
Crownpeak DXM 9.1
Based on 1 answer
We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
MadCap Software
No score
No answers yet
No answers on this topic
Online Training
Crownpeak DXM
Crownpeak DXM 8.2
Based on 2 answers
My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
Partner, Development Services
iMedia incInternet, 11-50 employees
MadCap Software
No score
No answers yet
No answers on this topic
Implementation Rating
Crownpeak DXM
Crownpeak DXM 8.4
Based on 28 answers
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
Director
Renegade CommunicationMarketing & Advertising, 11-50 employees
MadCap Software
No score
No answers yet
No answers on this topic
Alternatives Considered
Crownpeak DXM
I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
Enterprise Marketing Manager
PTCComputer Software, 5001-10,000 employees
MadCap Software
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
Technical Writer
UnqorkComputer Software, 201-500 employees
Scalability
Crownpeak DXM
Crownpeak DXM 8.6
Based on 2 answers
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
MadCap Software
No score
No answers yet
No answers on this topic
Return on Investment
Crownpeak DXM
- I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
- It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
- It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.

Verified User
Employee in Engineering
Information Technology and Services Company, 11-50 employeesMadCap Software
- Saves time by offering a way to sync documents with other teammates.
- Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

Verified User
Employee in Other
Computer Software Company, 201-500 employees