What users are saying about
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Top Rated
45 Ratings

Crownpeak DXM

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Top Rated
45 Ratings
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Score 8.9 out of 100
95 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Crownpeak DXM

Crownpeak DXM is well suited for companies who need to efficiently push content out across multiple channels with minimal fuss. It is a great choice for enterprise-level businesses that need an agile and comprehensive content workflow as it is cloud-based, agile, and offers automatic system upgrades. It fits seamlessly into a customer technology ecosystem as it is highly interoperable, and integrates well with industry leaders in the DAM, PIM, and TMS spaces. Crownpeak DXM is suitable for corporate marketing and localization departments looking for customer-centric digital experience platforms. The decoupled architecture of the platform gives users the flexibility to push content globally with less effort and shorter turnaround times. In summary, our joint customers see the value and impact of Crownpeak’s platform on their lead times, bottom line, and overall brand consistency.
Lauren Johnston | TrustRadius Reviewer

Magento Open Source

Magento Open Source is well suited for small or medium-sized businesses who don't have a lot of money or time to start their online store. If our web design client can select a specific pre-made template beforehand, and they do not want a ton of complex or extremely specific functionalities, then we suggest Magento Open Source to the client. If the client is a large retailer wanting very specific features, then OpenCart or complete custom code might be a better choice.
.Kim Murphy | TrustRadius Reviewer

Feature Rating Comparison

Security

Crownpeak DXM
8.2
Magento Open Source
Role-based user permissions
Crownpeak DXM
8.2
Magento Open Source

Platform & Infrastructure

Crownpeak DXM
7.2
Magento Open Source
API
Crownpeak DXM
7.1
Magento Open Source
Internationalization / multi-language
Crownpeak DXM
7.3
Magento Open Source

Web Content Creation

Crownpeak DXM
7.3
Magento Open Source
WYSIWYG editor
Crownpeak DXM
7.4
Magento Open Source
Code quality / cleanliness
Crownpeak DXM
7.1
Magento Open Source
Admin section
Crownpeak DXM
7.0
Magento Open Source
Page templates
Crownpeak DXM
7.1
Magento Open Source
Mobile optimization / responsive design
Crownpeak DXM
7.4
Magento Open Source
Publishing workflow
Crownpeak DXM
7.7
Magento Open Source
Form generator
Crownpeak DXM
7.0
Magento Open Source

Web Content Management

Crownpeak DXM
6.9
Magento Open Source
Content taxonomy
Crownpeak DXM
7.0
Magento Open Source
SEO support
Crownpeak DXM
7.2
Magento Open Source
Bulk management
Crownpeak DXM
6.8
Magento Open Source
Availability / breadth of extensions
Crownpeak DXM
6.7
Magento Open Source

Online Storefront

Crownpeak DXM
Magento Open Source
7.0
Product catalog & listings
Crownpeak DXM
Magento Open Source
7.0
Product management
Crownpeak DXM
Magento Open Source
6.5
Bulk product upload
Crownpeak DXM
Magento Open Source
7.0
Branding
Crownpeak DXM
Magento Open Source
7.8
Mobile storefront
Crownpeak DXM
Magento Open Source
6.6
Product variations
Crownpeak DXM
Magento Open Source
7.9
Website integration
Crownpeak DXM
Magento Open Source
8.1
Visual customization
Crownpeak DXM
Magento Open Source
6.5
CMS
Crownpeak DXM
Magento Open Source
5.2

Online Shopping Cart

Crownpeak DXM
Magento Open Source
7.5
Abandoned cart recovery
Crownpeak DXM
Magento Open Source
7.4
Checkout user experience
Crownpeak DXM
Magento Open Source
7.6

Online Payment System

Crownpeak DXM
Magento Open Source
7.9
eCommerce security
Crownpeak DXM
Magento Open Source
7.9

eCommerce Marketing

Crownpeak DXM
Magento Open Source
7.5
Promotions & discounts
Crownpeak DXM
Magento Open Source
7.2
Personalized recommendations
Crownpeak DXM
Magento Open Source
6.9
SEO
Crownpeak DXM
Magento Open Source
8.4

eCommerce Business Management

Crownpeak DXM
Magento Open Source
7.4
Multi-site management
Crownpeak DXM
Magento Open Source
6.7
Order processing
Crownpeak DXM
Magento Open Source
7.4
Inventory management
Crownpeak DXM
Magento Open Source
7.2
Shipping
Crownpeak DXM
Magento Open Source
8.4
Custom functionality
Crownpeak DXM
Magento Open Source
7.3

Pros

Crownpeak DXM

  • Having all the tools all in one place - you don't need a separate quality tool or asset management tool for instance
  • Ease of use is great because even non-technical users can get in and add content after minimal training.
  • Personalization and A/B testing built in makes a HUGE difference in how marketers build a site.
Sean Brasher | TrustRadius Reviewer

Magento Open Source

  • Magento 2 CE has a very robust document workflow which mirrors most mid-large ERP systems. There's a "papertrail" which mimics your business processes, and each part of the process is exposed to the API which makes for some great integration potential.
  • Magento 2 CE is also great for tracking customer history, saves a record for each and allows you to understand customer interests better.
  • Magento 2 CE is highly expandable, with a full marketplace of free and premium modules that should accomplish some pretty niche sales or service goals.
Brendon Brown | TrustRadius Reviewer

Cons

Crownpeak DXM

  • Searching for a particular asset is almost unusable, you have to know exact name of the asset you are looking for.
  • Pages with many assets or dependencies take a long time to load.
  • Set up a way to automatically migrate content - API or automation tools.
Anonymous | TrustRadius Reviewer

Magento Open Source

  • Not the simplest of solutions to use or maintain from an end-user perspective
  • Other platforms are better with regards to SEO in our experience
  • Fairly sluggish and slow compared to other platforms without the correct server specification and performance optimization work.
David Bryan | TrustRadius Reviewer

Likelihood to Renew

Crownpeak DXM

Crownpeak DXM 8.9
Based on 5 answers
None of our Crownpeak clients are currently thinking about replatforming.
Joel Macaluso | TrustRadius Reviewer

Magento Open Source

Magento Open Source 10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams | TrustRadius Reviewer

Usability

Crownpeak DXM

Crownpeak DXM 8.0
Based on 12 answers
  • Flexible, agile and easy to use platform for content authors & digital marketers.
  • Seamless integrations with CRM & PIM
  • Globalization & Localization - Streamline translation process with integrated solutions to ensure speed & time to market
  • Integrated Quality Management with DQM to improve SEO & Accessibility
  • Fast, secure and scalable
  • Decoupled technology allows & offers easy integrations
Zeynep Babadagli Baykal | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Reliability and Availability

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
We have never encountered any issues with the availability.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Performance

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
Joel Macaluso | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Support Rating

Crownpeak DXM

Crownpeak DXM 8.1
Based on 35 answers
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
Mike Benyo | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Online Training

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
We are effectively using the Developer
Center and Community Platform of Crownpeak when we are faced with any kind of
development-based issues. It gives us the chance to research and find possible
solutions. Even if we do not find anything on both platforms, Crownpeak gives
us efficient and quick support service with responsible and reliable support
team. Also,
we are attending regular and on demand trainings provided by Crownpeak whenever
necessary.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Implementation Rating

Crownpeak DXM

Crownpeak DXM 7.4
Based on 28 answers
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
Andy Wood | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Alternatives Considered

Crownpeak DXM

CrownPeak’s DQM gives the entire CrownPeak suite a slight advantage because it’s so helpful in tracking functionality issues, typos and areas for SEO improvements.
The other competitive products I used had not had these features in such a robust way the last time I used them 3-5 years ago.
Anonymous | TrustRadius Reviewer

Magento Open Source

Magento is hands down better than any hosted platform (i.e., BC), but only if you have a good development team. Hosted platforms are very limiting as to what you can accomplish "outside the box." Magento is much better than WooCommerce in its user friendliness and its feature set.
Lynn Thames | TrustRadius Reviewer

Scalability

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Return on Investment

Crownpeak DXM

  • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
  • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
  • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
Anonymous | TrustRadius Reviewer

Magento Open Source

  • It definitely let us start with a decent store and scale from 0 to 15,000 products without many performance issues. But that comes with a cost: we were unable to change the design of the checkout, SEO was poor, and adding banners or more store-related things was very time consuming.
  • Debugging is hard and you will break your head with some errors that break your store, and you don't know how to solve them. This was one of the reasons why we left it.
Santiago Valdés | TrustRadius Reviewer

Pricing Details

Crownpeak DXM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Magento Open Source

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Crownpeak DXM
7.4
Magento Open Source
6.4

Likelihood to Renew

Crownpeak DXM
8.9
Magento Open Source
10.0

Usability

Crownpeak DXM
8.0
Magento Open Source

Reliability and Availability

Crownpeak DXM
8.6
Magento Open Source

Performance

Crownpeak DXM
8.2
Magento Open Source

Support Rating

Crownpeak DXM
8.1
Magento Open Source

Online Training

Crownpeak DXM
8.2
Magento Open Source

Implementation Rating

Crownpeak DXM
7.4
Magento Open Source

Scalability

Crownpeak DXM
8.6
Magento Open Source

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