Crownpeak CMS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Crownpeak CMS
Score 7.2 out of 10
Enterprise companies (1,001+ employees)
Crownpeak CMS is a composable, enterprise-ready content management system that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible, and transactional experiences fast without compromising on functionality, security, or service.N/A
Pricing
Crownpeak CMS
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Crownpeak CMS
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Crownpeak CMS
Considered Both Products
Crownpeak CMS
Chose Crownpeak CMS
Crownpeak DXM has a better total cost of ownership with a real and straightforward SaaS model for version updates. DXM has a better composable enterprise capability, allowing for easier and more effective API integrations. Crownpeak partner relationships are more open and …
Chose Crownpeak CMS
As an agency, we work with several different content / digital experience platforms. My clients who chose Crownpeak over other options did so primarily due to the lack of need to perform costly upgrades and the ability to support multiple development options (i.e., not just …
Chose Crownpeak CMS
Crownpeak DXM has a very robust product offering, balanced cost/value ratio, excellent support, and service.
Chose Crownpeak CMS
Crownpeak is the only true SAAS CMS on the market. All the others are either not/partially SAAS or providing it through other 3rd party vendors.
Chose Crownpeak CMS
I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found …
Chose Crownpeak CMS
Easier to procure all aspects of DX including hosting and rapidly implement Lower total cost of ownership Independence from internal IT
Chose Crownpeak CMS
CrownPeak’s DQM gives the entire CrownPeak suite a slight advantage because it’s so helpful in tracking functionality issues, typos and areas for SEO improvements.

The other competitive products I used had not had these features in such a robust way the last time I used them …
Chose Crownpeak CMS
Have not used other products like Crownpeak DXM so far.
Top Pros
Top Cons
Features
Crownpeak CMS
Security
Comparison of Security features of Product A and Product B
Crownpeak CMS
8.9
25 Ratings
10% above category average
Role-based user permissions8.925 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Crownpeak CMS
8.0
22 Ratings
4% above category average
API7.819 Ratings
Internationalization / multi-language8.120 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Crownpeak CMS
8.1
27 Ratings
6% above category average
WYSIWYG editor7.726 Ratings
Code quality / cleanliness7.626 Ratings
Admin section8.325 Ratings
Page templates8.427 Ratings
Mobile optimization / responsive design8.425 Ratings
Publishing workflow8.527 Ratings
Form generator7.823 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Crownpeak CMS
7.9
27 Ratings
7% above category average
Content taxonomy7.725 Ratings
SEO support8.524 Ratings
Bulk management8.122 Ratings
Availability / breadth of extensions7.321 Ratings
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Crownpeak CMS
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User Ratings
Crownpeak CMS
Likelihood to Recommend
8.6
(30 ratings)
Likelihood to Renew
9.1
(5 ratings)
Usability
8.2
(16 ratings)
Availability
8.6
(2 ratings)
Performance
8.2
(2 ratings)
Support Rating
7.6
(27 ratings)
In-Person Training
9.1
(1 ratings)
Online Training
8.2
(2 ratings)
Implementation Rating
8.6
(15 ratings)
Configurability
8.2
(2 ratings)
Ease of integration
9.1
(1 ratings)
Product Scalability
8.6
(2 ratings)
Vendor post-sale
9.1
(2 ratings)
Vendor pre-sale
9.1
(2 ratings)
User Testimonials
Crownpeak CMS
Likelihood to Recommend
Crownpeak
Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
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Pros
Crownpeak
  • Build & manage digital experiences without dependency on your IT team
  • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
  • Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
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Cons
Crownpeak
  • Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
  • Integration with 3rd party digital asset management tools would be great.
  • Smoother integration with source control would be nice.
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Likelihood to Renew
Crownpeak
None of our Crownpeak clients are currently thinking about replatforming.
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Usability
Crownpeak
Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
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Reliability and Availability
Crownpeak
We have never encountered any issues with the availability.
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Performance
Crownpeak
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
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Support Rating
Crownpeak
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
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In-Person Training
Crownpeak
We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
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Online Training
Crownpeak
My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
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Implementation Rating
Crownpeak
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
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Alternatives Considered
Crownpeak
I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
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Scalability
Crownpeak
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
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Return on Investment
Crownpeak
  • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
  • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
  • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
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