Crownpeak Digital Accessibility and Quality vs. Diligent One Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Crownpeak Digital Accessibility and Quality
Score 9.4 out of 10
N/A
Crownpeak Digital Accessibility and Quality is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practices, brand compliance, and analytics with benchmarking. Crownpeak Digital Accessibility and Quality can be integrated into an existing CMS.N/A
Diligent One Platform
Score 6.6 out of 10
N/A
Diligent One Platform offers a unified solution for Governance, Risk, and Compliance (GRC) management, providing a comprehensive overview of risks and insights in one place.N/A
Pricing
Crownpeak Digital Accessibility and QualityDiligent One Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Crownpeak Digital Accessibility and QualityDiligent One Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Crownpeak Digital Accessibility and QualityDiligent One Platform
Top Pros
Top Cons
Features
Crownpeak Digital Accessibility and QualityDiligent One Platform
Accessibility Testing
Comparison of Accessibility Testing features of Product A and Product B
Crownpeak Digital Accessibility and Quality
6.5
1 Ratings
4% below category average
Diligent One Platform
-
Ratings
Accessibility Scanning and Assessment6.41 Ratings00 Ratings
Automatic or Scheduled Scanning8.21 Ratings00 Ratings
Automatic Fixes6.41 Ratings00 Ratings
Issue Ranking6.41 Ratings00 Ratings
Manual Auditing Services6.41 Ratings00 Ratings
Compliance Reporting and Tracking6.41 Ratings00 Ratings
HTML and CSS scanning6.41 Ratings00 Ratings
PDF scanning6.41 Ratings00 Ratings
JavaScript scanning6.41 Ratings00 Ratings
Integrations and Interoperability6.41 Ratings00 Ratings
Color/Contrast Analysis6.41 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Crownpeak Digital Accessibility and Quality
-
Ratings
Diligent One Platform
5.5
1 Ratings
41% below category average
Remote monitoring00 Ratings4.01 Ratings
Automated alerts and notifications00 Ratings7.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Crownpeak Digital Accessibility and Quality
-
Ratings
Diligent One Platform
5.0
1 Ratings
51% below category average
Patch Management00 Ratings5.01 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
Crownpeak Digital Accessibility and Quality
-
Ratings
Diligent One Platform
6.2
2 Ratings
28% below category average
Performance data reports00 Ratings4.01 Ratings
Customizable reporting00 Ratings6.82 Ratings
Data visualization00 Ratings5.82 Ratings
Risk analysis00 Ratings8.42 Ratings
Security
Comparison of Security features of Product A and Product B
Crownpeak Digital Accessibility and Quality
-
Ratings
Diligent One Platform
6.3
2 Ratings
19% below category average
Data backup and recovery00 Ratings5.01 Ratings
Administrator access control00 Ratings7.62 Ratings
Best Alternatives
Crownpeak Digital Accessibility and QualityDiligent One Platform
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Score 8.3 out of 10

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Score 8.7 out of 10
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Score 9.3 out of 10
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User Ratings
Crownpeak Digital Accessibility and QualityDiligent One Platform
Likelihood to Recommend
9.6
(18 ratings)
6.5
(6 ratings)
Likelihood to Renew
9.6
(2 ratings)
-
(0 ratings)
Usability
9.8
(15 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.7
(15 ratings)
10.0
(1 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(2 ratings)
8.0
(1 ratings)
Configurability
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Crownpeak Digital Accessibility and QualityDiligent One Platform
Likelihood to Recommend
Crownpeak
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
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Diligent Corporation
Product is a great tool to serve as a central point to compile and document sox controls. This allows transparency across the team and teammates to edit and view progress. The tool also provides an interface that will make it easy for the internal audit team to track and compile control requests. I particularly like how it lets all of the control owners take ownership of their controls. I am currently exploring some of the advanced tools that support testing and the accuracy and completeness of our data, which i'm very excited to explore.
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Pros
Crownpeak
  • Preconfigured checkpoints to gather a baseline.
  • Reporting at regular intervals to identify pain points.
  • Mapping to WCAGG standard to understand how to resolve errors.
  • Ability to add customized checkpoints to align with messaging changes
  • Aggregating images in a visual repository to scan for relevancy.
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Diligent Corporation
  • HighBond is great for managing requests, to do’s, and review notes
  • HighBond is generally flexible with the configuration and terminology you can use.
  • HighBond is a good tool for centralizing risks, controls, test plans, and procedures in a framework that allows you to standardize its usage.
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Cons
Crownpeak
  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
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Diligent Corporation
  • The current setup does not have a risk management option.
  • There is not an easy way to catalog all audits and then cycle through them.
  • The set up of tabs within a project can be a bit cumbersome and excessive.
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Likelihood to Renew
Crownpeak
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
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Diligent Corporation
No answers on this topic
Usability
Crownpeak
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
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Diligent Corporation
No answers on this topic
Reliability and Availability
Crownpeak
Haven't had issues accessing the dashboard when needed.
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Diligent Corporation
No answers on this topic
Performance
Crownpeak
No issues with speed and performance
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Diligent Corporation
No answers on this topic
Support Rating
Crownpeak
DQM support teams are responsive and knowledgeable, and will spend time working directly with client and agency teams to ensure the best outcomes are achieved. I can't fault the level of input and engagement from Crownpeak support teams across the board.
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Diligent Corporation
HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.
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Online Training
Crownpeak
Product is straight-forward but the training was helpful and beneficial
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Diligent Corporation
No answers on this topic
Implementation Rating
Crownpeak
The initial process is not clear but after the first cookie banner all others are faster to implement.
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Diligent Corporation
I was not involved in the implementation, but i do think the interface works well and is a great tool to centralize our compliance program. I'm currently in the process of exploring many of the advanced features and using the Diligent Academy to learn about some of these exciting features to add value to our organization. I recently attended a CPE and was very impressed with the presenters and their energy and knowledge of the product
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Alternatives Considered
Crownpeak
One of the most similar solutions to Crownpeak is the Yext tool because it has a good set of functions that can be managed from content to customer experiences, it is fascinating to be able to track all user interactions through users, in the same way as in Crownpeak that allows all users to create digital experiences.
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Diligent Corporation
Diligent Highbond stacks up somewhat poorly against our other tools. In addition to what was included above, we use some smaller tools that fulfill many of the gaps left by Diligent Highbond. We have since started to move away from Diligent Highbond. Alteryx is better at processing data and their server tool can be used to publish results for review.
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Scalability
Crownpeak
haven't had issues accessing when needed.
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Diligent Corporation
No answers on this topic
Return on Investment
Crownpeak
  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
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Diligent Corporation
  • It has saved me time generating status reports
  • It has saved me time in coordinating with others to obtain information, since it tracks requests and sends reminders
  • It saves time with to dos and open reviews to keep track of tasks to be completed
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ScreenShots

Crownpeak Digital Accessibility and Quality Screenshots

Screenshot of DQM banishes the silos and brings it all together in one powerful but simple to use dashboard, providing visibility and control across all your global digital properties.Screenshot of Do you know what's actually out there on your sites? Take control with a global view of your digital assets.Screenshot of Web accessibility is legally mandated in many countries. We make it easy to ensure compliance and expand audience by adhering to industry best-practice standards for accessible web design.Screenshot of Powerful reports and diagnostic tools provide deep insight across your global web properties, so you can drive improvement, manage risk and react quickly.

Diligent One Platform Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of