What users are saying about
5 Ratings
2 Ratings
5 Ratings
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Score 9 out of 100
2 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

CrunchTime!

CrunchTime! is well suited for non-franchised restaurant brands. When you have control of the end-user it makes deployment and use much easier. It is less suited for franchised restaurants because of the inability for the franchiser to require its use. Without end-user interaction some data points are not available. Some of the recent changes in the software have addressed this.
Scott Scherer | TrustRadius Reviewer

Maitre'D

Maitre'D is great in a shop where multiple terminals are needed. Servers and Bartenders can use any terminal they are near (there are some exceptions, but that is up to the location to make terminals tied to people or not).

On the other hand, a small single terminal shop would be a good fit for Maitre'D, there are much less expensive options for the smaller need.
Robert Kaskel | TrustRadius Reviewer

Pros

CrunchTime!

  • The integration to our Vendors is well done allow us to place orders and monitor vendors for contract compliance.
  • The integration to our POS was simple which allows us to easily exchange data.
  • There update cadence is short and they are always releasing system improvements.
Scott Scherer | TrustRadius Reviewer

Maitre'D

  • Maitre'd allows us to use their Broadcaster module to push product and pricing updates to all five of our regions, simplifying product rollout and updates.
  • The program is versatile and allows for integration with loyalty and online ordering systems, however that does require some advanced technical knowledge to properly execute.
  • The program is easy to learn from a cashier and management standpoint, new hires can get up to speed quickly which helps minimize required training time and ultimately labor hours.
Anonymous | TrustRadius Reviewer

Cons

CrunchTime!

  • Until recently we were unable to get accurate data from franchisees that are unwilling to use the product. That is changing with some new feature releases.
Scott Scherer | TrustRadius Reviewer

Maitre'D

  • Maitre'D could make better use of pick lists, especially when it comes to the delivery and take-out orders. The interface is out-dated and feels awkward and needlessly cumbersome.
  • When a problem (bug) is discovered, I would like to see better and more rapid response from the company.
  • Major improvements are slow to happen. I am on the same major version as I started with 7 years ago and I believe there are customers still using the prior version. This seems like too long for a company to allow old versions to live and must force them to support too many different variations. This situation has to detract from the company to develop new and better capabilities.
  • Access to raw data is not possible, custom reports are not available. I consider this a major drawback. Entering a lot of new items, or changing a lot of item information is painful. Changes are made item by item, no bulk edits. For example, let's say I want to increase the price of beer by $1 and I have 50 types of beers, I will need to modify 50 individual items, that is easily more than an hour's work.
Robert Kaskel | TrustRadius Reviewer

Alternatives Considered

CrunchTime!

We selected CrunchTime! many years ago because they were a relatively small company with a good product. We have grown with them. We have looked at competitors over the years and have not found a company that we would consider switching to.
Scott Scherer | TrustRadius Reviewer

Maitre'D

We have been on various versions of Maitre'd for about ten years now and came from conventional cash registers. Maitre'd obviously added tremendous value in that situation. As far as looking to the future goes, we have compared Maitre'd to various competitors and found our biggest knock on it is they haven't moved to a cloud model yet.
Anonymous | TrustRadius Reviewer

Return on Investment

CrunchTime!

  • The software has allowed us to maintain consistency of our products while helping to keep food cost down.
  • The software has allowed us to maintain quality and determine which stores are not properly executing our recipes which allows us to do customized training.
Scott Scherer | TrustRadius Reviewer

Maitre'D

  • My shop needs a POS to operate efficiently. We are too large to go manual, there would be way too many mistakes. Maitre'D is a good choice for our need.
  • The Berg liquor pouring control system has a native interface into Maitre'D and our return on investment was 4 or 5 months.
Robert Kaskel | TrustRadius Reviewer

Pricing Details

CrunchTime!

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Maitre'D

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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