What users are saying about
5 Ratings
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Score 9 out of 100
29 Ratings
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Score 7 out of 100

Likelihood to Recommend

CrunchTime!

CrunchTime! is well suited for non-franchised restaurant brands. When you have control of the end-user it makes deployment and use much easier. It is less suited for franchised restaurants because of the inability for the franchiser to require its use. Without end-user interaction some data points are not available. Some of the recent changes in the software have addressed this.
Scott Scherer | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
Melissa Meece | TrustRadius Reviewer

Pros

CrunchTime!

  • The integration to our Vendors is well done allow us to place orders and monitor vendors for contract compliance.
  • The integration to our POS was simple which allows us to easily exchange data.
  • There update cadence is short and they are always releasing system improvements.
Scott Scherer | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

  • Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
  • Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
  • Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
Jamie Cunningham | TrustRadius Reviewer

Cons

CrunchTime!

  • Until recently we were unable to get accurate data from franchisees that are unwilling to use the product. That is changing with some new feature releases.
Scott Scherer | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

  • On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
  • On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
Robbie Melton | TrustRadius Reviewer

Usability

CrunchTime!

No score
No answers yet
No answers on this topic

Upserve POS (formerly Breadcrumb)

Upserve POS (formerly Breadcrumb) 8.5
Based on 3 answers
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
Jamie Cunningham | TrustRadius Reviewer

Support Rating

CrunchTime!

No score
No answers yet
No answers on this topic

Upserve POS (formerly Breadcrumb)

Upserve POS (formerly Breadcrumb) 8.9
Based on 9 answers
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Jamie Cunningham | TrustRadius Reviewer

Alternatives Considered

CrunchTime!

We selected CrunchTime! many years ago because they were a relatively small company with a good product. We have grown with them. We have looked at competitors over the years and have not found a company that we would consider switching to.
Scott Scherer | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
Blake Chaney | TrustRadius Reviewer

Return on Investment

CrunchTime!

  • The software has allowed us to maintain consistency of our products while helping to keep food cost down.
  • The software has allowed us to maintain quality and determine which stores are not properly executing our recipes which allows us to do customized training.
Scott Scherer | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

  • Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
  • Dramatically reduced server error
  • Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
John Bonica | TrustRadius Reviewer

Screenshots

CrunchTime!

Pricing Details

CrunchTime!

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrunchTime! Editions & Modules

Additional Pricing Details

Upserve POS (formerly Breadcrumb)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upserve POS (formerly Breadcrumb) Editions & Modules

Edition
Core$601
Pro$501
  1. per month per terminal
Additional Pricing Details
Our Core plan starts at $59 per month. This plan includes Payments Processing + EMV, Sales & Labor Reporting, Marketing Insights, Mobile App, Employee Scheduling, and Inventory and Online Ordering for an additional fee. Our Pro Plan starts at $199 with the first terminal free. This plan includes all core features, along with Menu Optimization, Server Performance, Loyalty, and Inventory and Online Ordering are included. Our Enterprise Plan starts at $359. This includes all the features of Pro, along with a dedicated success manager, custom reporting, and Data API Access.

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