CTERA Edge X Series (Cloud Storage Gateways) vs. Dell SC Series / Compellent (discontinued)

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

All in all this series great in addressing issues applications that need flash storage as a backend storage supply. It addresses the need for fast, responsive servers that need to boot quickly. It is easy to use and for the most part there are few issues and none that can't be addressed/fixed quickly.

Incentivized

• Standard File Backup

• Dell Compellent support (Co-Pilot) and the add-on service (Optimize) are critical services that Dell Compellent does very well. Alerts from the array are sent to Co-Pilot where tickets are automatically generated and customers are notified of events. Of greater importance at times is the proactive support Co-Pilot and Optimize provide by contacting us of inefficiencies in the array and consulting on resolutions.
• Enterprise Manager (Dell's "single pane of glass" management framework) is a useful tool for configuration/evaluation of the array and other Compellent products.
• Ease of management. From firmware upgrades to managing server volumes the process is much simpler than with other arrays.

Incentivized

• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• The GUI could be a little more updated with a lot more information regarding usage.
• There could be some assistance with high I/O times where snapshots go to consolidate. There seems to be issues when that attempts to occur, and there will times where the virtual machine stuns due to the I/O intensity.
• Modification of multiple volumes or the creation of multiple volumes is a pain in the DSM management console.

Incentivized

This is not solely based on the support engineers themselves but more so that the logging and gotcha's that their array has. There have been multiple times where logs are pulled, but the folder is not large enough, and it crashes the array. Other times there are certain aspects that support either does not know of or isn't knowledgable about how to look at particular issues that could be causing problems.

Incentivized

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

We selected Compellent solely based on price. Honestly I would rate it only slightly better than a QNAP we used (which was even cheaper). If performance and reliability are factors in your decision (and they should be) I would recommend looking at something like a VNXe.

Incentivized

• NONE, it about put us out of business

• The SC9000 has been able to serve our current and futures needs well enough to not need to upgrade anytime soon.

Incentivized