CTERA Edge X Series (Cloud Storage Gateways) vs. Exagrid EX Series

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

We have Exagrid [EX Series] in different environments and it has adapted very well to both. We have used it for larger environments and its scalability if properly and takes up little physical space. We also use it as a backup solution for smaller environments, such as our vessels.

I don't see where the adaptability of Exagrid [EX Series] can be bad or unadjustable.

Incentivized

• Standard File Backup

• High backup speeds
• Native Veeam integration
• Deduplication/efficiency savings
• Friendly management interface
• Native replication between Exagrid boxes

Incentivized

• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• I don't have much to add here. Overall, it has been a solid purchase for us.

Incentivized

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

We used Symantec tape making the decision to move to Exagrid.

Incentivized

• NONE, it about put us out of business

• Faster data recovery speed
• Reduced backup tape costs
• Improve a backup standard for the entire company

Incentivized