What users are saying about
4 Ratings
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Score 8 out of 100
49 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • NetApp FAS series is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

CTERA Edge X Series

10%
1 Rating
7.8

NetApp FAS series

78%
15 Ratings

Usability

CTERA Edge X Series

N/A
0 Ratings
8.0

NetApp FAS series

80%
1 Rating

Support Rating

CTERA Edge X Series

N/A
0 Ratings
9.8

NetApp FAS series

98%
5 Ratings

Likelihood to Recommend

CTERA

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.
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NetApp

It is very easy to use with NFS. Creating new volumes and mounting to servers such as ESXi or Linux is a breeze. It does also support CIFS but it is far less intuitive and requires much more effort. Replicated data is also very simple and robust in the form of SnapVaults or SnapMirrors. This data is either immediately or periodically replicated to a peer FAS in the cluster for retention.
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Pros

CTERA

  • Standard File Backup
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NetApp

  • The selling point for NetApp FAS is the application and data protection integration capabilities they provide.
  • We have been able to use NetApp FAS in a variety of use cases with a standard set of management tools.
  • NetApp FAS has evolved over the years from just NAS to also include block protocols. At this time they support almost all industry standard protocols.
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Cons

CTERA

  • SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
  • Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
  • Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
  • Documentation, plenty of fodder but no real tech there.
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NetApp

  • Deduplication job runs at certain times and creates a large CPU overhead for the system
  • Management of a volumes, disk groups, LUNs, etc. is a burden to manage and is not efficient with storage capacity
  • Upgrades are complicated and not "non-disruptive"
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Pricing Details

CTERA Edge X Series

Starting Price

Editions & Modules

CTERA Edge X Series editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NetApp FAS series

    Starting Price

    Editions & Modules

    NetApp FAS series editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      CTERA

      No answers on this topic

      NetApp

      It does have a really nice and easy to use web interface to do pretty much anything you need with it. It was very simple to configure our volumes and luns and connect them to our VMWare environment using the interface. It has options to rename, shrink, grow, and other things with our luns and volumes. It was nice and easy to read graphs to see where you stand on your storage usage at a glance.
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      Support Rating

      CTERA

      No answers on this topic

      NetApp

      NetApp support in Brazil is managed by its partners. We know in other countries, such as the US and NO, they have support directly from Netapp. We have a very good NetApp partner working with us since the beginning, on both the implementation and daily support. Very few cases needed to be escalated to NetApp support, most of the cases are handled and satisfyingly closed by the partner.
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      Alternatives Considered

      CTERA

      Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.
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      NetApp

      Removing PureStorage, which I consider to be ahead of the rest, NetApp FAS series does its job very well and it is not necessary to pay a lifetime support.
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      Return on Investment

      CTERA

      • NONE, it about put us out of business
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      NetApp

      • The speed of file recovery is the biggest positive impact. Recovering from a ransomware attack in minutes is something you can certainly brag about.
      • Integration with products like Exchange and SQL can certainly speed up normal day to day processes. Not just in backup recovery situations either.
      • Redundant paths make migrations and updates very easy with no downtime.
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