What users are saying about
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 1 out of 100
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

CTERA Edge X Series

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.
Lee Taylor | TrustRadius Reviewer

NetApp FAS series

NetApp FAS is a great platform to solve a large variety of different problems. It is ideal for large organizations that have a variety of different business scenarios and locations. This ability allows global support organizations to have standard tools and methods even in a variety of use cases and site sizes. On the flip side, this flexibility is also sometimes the weakness of the platform. In very specialized use cases/areas such as low latency with flash this can be a detriment. We still seem to use specialty arrays to solve these point requirements.
Anonymous | TrustRadius Reviewer

Pros

CTERA Edge X Series

  • Standard File Backup
Lee Taylor | TrustRadius Reviewer

NetApp FAS series

  • Backups are a piece of cake with Snapshot technology.
  • Disaster recovery plans are made much easier with SnapMirroring to remote locations.
  • The support is incredible. Auto Support makes it incredibly easy. The Auto Support website also gives you a great view of your NetApp deployment.
  • Redundant paths make updating and maintenance much easier with no downtime.
Anonymous | TrustRadius Reviewer

Cons

CTERA Edge X Series

  • SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
  • Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
  • Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
  • Documentation, plenty of fodder but no real tech there.
Lee Taylor | TrustRadius Reviewer

NetApp FAS series

  • We have had too many troubles with the controllers, had one die completely, and are now fighting an issue where the two don't communicate.
  • They try to nickel and dime you with extra costs for additional features.
  • Software upgrades are too difficult.
Anonymous | TrustRadius Reviewer

Usability

CTERA Edge X Series

No score
No answers yet
No answers on this topic

NetApp FAS series

NetApp FAS series 8.0
Based on 1 answer
It does have a really nice and easy to use web interface to do pretty much anything you need with it. It was very simple to configure our volumes and luns and connect them to our VMWare environment using the interface. It has options to rename, shrink, grow, and other things with our luns and volumes. It was nice and easy to read graphs to see where you stand on your storage usage at a glance.
Anonymous | TrustRadius Reviewer

Support Rating

CTERA Edge X Series

No score
No answers yet
No answers on this topic

NetApp FAS series

NetApp FAS series 7.6
Based on 3 answers
NetApp support in Brazil is managed by its partners. We know in other countries, such as the US and NO, they have support directly from Netapp. We have a very good NetApp partner working with us since the beginning, on both the implementation and daily support. Very few cases needed to be escalated to NetApp support, most of the cases are handled and satisfyingly closed by the partner.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CTERA Edge X Series

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.
Lee Taylor | TrustRadius Reviewer

NetApp FAS series

We ultimately went with the NetApp FAS series based upon the recommendation of our trusted reseller. The device implementation fit directly in with the bigger infrastructure plan/rollout we were in the middle of. However, I did my due diligence when researching the recommendations, and after careful comparison and fact checks, NetApp rose to the top as the most mature and stable platform that did exactly what we needed, and at a price we could accept.
Vin Campbell | TrustRadius Reviewer

Return on Investment

CTERA Edge X Series

  • NONE, it about put us out of business
Lee Taylor | TrustRadius Reviewer

NetApp FAS series

  • We rely on NetApp FAS for data replication as well as application and data protection integration capabilities.
  • Negative impact is it has a 5 years life cycle and as a result we find leasing the equipment has provided better ROI than the expense associated with owning and maintaining after the life cycle support ends.
Anonymous | TrustRadius Reviewer

Pricing Details

CTERA Edge X Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetApp FAS series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison