This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.
When you need speed, it's FAST, especially for MS SQL databases. If you are having bottlenecks, you can spend your time finding it in the code because it's not Pure Storage. Love the data reduction and duplication. We can store so much more on this unit than the base physical size. Love the data snapshots. When you need to complete copy your entire environment for testing etc. Nothing is easier, a few clicks and you are done. Extremely helpful for testing and training.
SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
Documentation, plenty of fodder but no real tech there.
Reporting is too general. Being a tech nerd, I want to be able to see the nitty-gritty details. I also need to be able to define canned sets of reports for problem application systems.
Pricing is a bit higher then some of their direct competitors .
It has so far been a very fast and stable product. We have had wonderful support when we have needed it and the account manager and engineer attached to our organization have been very responsive with any questions and concerns we have had.
The install went smoothly, and the engineer explained every step along the way. The next couple of days he checked in to make sure that migration was running as planned. The user interface is designed with usability in mind. You don't need a dedicated "Storage Silo" to manage this product. For smaller IT departments that need to support many different workloads, this could not be a better feature
We have never had an outage with Purestorage. Yes we have had 2 drives go out but replacements were installed so fast there wasn't any issues. We have had a NVRAM module replaced but were noticed from Pure they were sending a replacement because they were predicting a failure so pure was proactive preventing any issues. Knowing Pure is monitoring our device 24x7 gives us peace of mind.
The corporation has a very diverse data load and when we migrate from a hybrid storage to pure all-flash, significant gains have already been observed. Latency always remains below 1 ms regardless of the load and volumetry used. Application performance also depends heavily on whether or not the code is more permormatic and network access infrastructure. The product has been meeting expectations
Pure Support is timely and communicative. They are always ready to assist and very skilled at what they do, no matter the time of day. Even at 12:10 a.m. on New Years Day when your array has a hiccup that causes some errors in your environment, they will be on the phone with you in an instant. If they are unable to determine the cause right away, because things appear to be normal, they will take your environment's configuration, lab it up in their support environment and then research until they figure out what caused the problem. Even if it takes 3 months. True story.
Excellent training and really you don't need that much. We received training at the Pure offices and also on site when the product was installed. Simple things like how to login to the GUI interface, how to setup users, how to create volume and mount it. How to make a snapshot, how to copy it and mount it. Really is pretty self explanatory on how to do things with the GUI interface. We were expecting complicated base on other vendor products, we got super simple.
Great videos and documentation. There is a common theme with PureStorage, "Keep it elegantly simple". They have great support network and great support user groups. Documentation has been very helpful with providing auditors with methods and procedures on security and other ways the product works. Great documentation on setting PureStorage to be the most effective with VM's, SQL Server, and other products.
Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.
Pure Storage FlashArray came up as being the most cost-effective of the lot plus the extras added like call-home support were very welcome. The competitors' options were a lot more expensive and the call-home support added a lot more to the already high costs.
Thanks to the deduplication that is built into the product we are seeing great reduction in total space required by consolidating similar data types on the same array.
Our users are very pleased with the performance.
The replication allowed us to move our workload from to another data center with minimal downtime.
