CTERA Edge X Series vs Veeam Backup & Replication

• Standard File Backup

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• Creates a working VM copy of your VM servers
• Backup and replications are very quick once you have run it the first time. I replicated new servers that had a 127GB drive in less than 15 min because it only backs up the data, not the entire drive.
• If a backup or replication fails, you can set it to try again and that usually works. I have most of the mine set to retry 3 times.
• If there is a problem like a backup failed it will email you so you don't have to babysit it.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

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• Not easy to find on the homepage.
• It's very hard to find prices, which is a big deterrent to me as a buyer.
• High barrier to entry for prices for very small companies. I'd rather pay than use the free option, but it's prohibitively expensive for me as a 1-person company.

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• NONE, it about put us out of business

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• In a business model were one have several deployment types, e.g. acceptance, production, load tests, with recurrent new releases to deploy, or software development environments based on VDI, with developers constantly experimenting tools or testing their development, in case of disaster, rebuild the infrastructure may take a lot of time with significant losses if a quick restore of a healthy environment is not possible.
• Organizations vulnerable to ransomware might find a huge burden to rebuild a whole infrastructure if backup policies and tools are missing.
• To Public sector ought to provide access to public data or archives, backup/restore and disaster recovery capabilities is paramount and the lack of according tools and policies may lead to unrecoverable losses.

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