Likelihood to Recommend Culture Amp is a great tool for employee surveys, and has been able to scale with us for 5+ years. It's customizable and helps provide rich data on how employees are feeling so that we can continue to use that feedback to improving our company culture quarter over quarter.
Read full review OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.
Read full review Pros The Culture Amp support team is unparalleled. They offer live chat support as well as office hours that you can attend for help on anything from technical issues to the best way to phrase a survey question. They are always willing to help and are experts in their field. The report pages are very detailed and it's easy to view the data in a lot of different ways. This helps with more insightful analysis. I love that you can benchmark your survey results to your industry/region; it helps a lot to give context to your results. Read full review Scheduling - ease of creating, managing, modifying schedules. PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS. Communicate to employees regarding open shifts, share open shifts with staff. Send mass texts to employees as needed. Read full review Cons They recently launched a text analytics feature but I think it still needs some work. I don't find the attributes of sentiment to comments to make complete sense. Text analytics are also not yet available for export so it makes it very difficult to share with others in presentations and reports outside of the system. Currently they don't have the ability to set an automated file with and connect with an HRIS (at least not with Ultimate) so every time you want to refresh your users you have to upload a new file feed manually (which is pretty simple, it is just impossible to set the refresh on autopilot). Read full review Problems with app permission Could be more robust Read full review Support Rating OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
Read full review Alternatives Considered Culture Amp is the first such tool I have used. I find it to be very well rounded and useful, especially since culture is one of the trickiest parts of a business to get a hold of as related to the bottom line. The fact that followup on goals and feedback can be done thanks to the platform is a very strong point.
Read full review Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.
Read full review Return on Investment We use culture amp to measure engagement levels surrounding certain "standard" questions we ask on a recurring basis. this gives us a viable way to measure how we are doing overall in certain areas that are important to us. The Diversity survey helped us pinpoint some areas were we could work on improving. This came out in comments from several users. We have to keep in mind that comments are important, but sometimes it is just one person who is upset about one thing that does not affect anyone else. We must keep that in mind and set those aside. It is easy to get caught up in some of those comments. Read full review Major the performance of the agents. Easily communicating with employees regarding open shifts Calculating the payroll of every one of the organization Read full review ScreenShots