What users are saying about
12 Ratings
12 Ratings
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Score 7.6 out of 100
2 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Culture Amp

Great partner for administering our annual engagement survey. You can set up automated reminders for users who have not filled out the survey over a period of time. They also offer a lot of benchmark data and resources to really understand what your organization's results mean and how to go about picking the most critical pieces of information that need attention and can have the greatest impact on the organization. If you choose not to use their survey templates or add your own questions to a survey, you may not be able to get any external benchmark data, as it all depends on how relevant your own questions are to the questions used by others in their shared templates.
Anonymous | TrustRadius Reviewer

Stella Connect

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Pros

Culture Amp

  • The platform for Culture Amp is very user-friendly. It is easy to navigate when answering the survey questions.
  • Culture Amp gives the ability to compare your business to other benchmarks from outside sources.
  • Culture Amp can cut data in many different ways based on criteria like department, gender, tenure etc.
  • Culture Amp guarantees anonymity of its users because it will not cut data a certain way if there are less than 5 people in that category. Ex if there are less than 5 females, you cannot cut the data by gender.
Lisa Shapiro | TrustRadius Reviewer

Stella Connect

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

Culture Amp

  • They already have a good assortment of templates to utilize but I would like to see more added on a regular basis.
  • The system is easy to use, and this does not relate to its functionality, but maybe more interesting design to the pages and experience as a whole.
  • It would be interesting to have the ability to share the survey results with the team and be able to add feedback comments as well.
Ariel Lopez | TrustRadius Reviewer

Stella Connect

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Support Rating

Culture Amp

No score
No answers yet
No answers on this topic

Stella Connect

Stella Connect 10.0
Based on 1 answer
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Alternatives Considered

Culture Amp

  • Cheaper
  • Better analytics
  • More user-friendly
Anonymous | TrustRadius Reviewer

Stella Connect

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

Culture Amp

  • Not significant impact either way.
Anonymous | TrustRadius Reviewer

Stella Connect

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Pricing Details

Culture Amp

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stella Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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