What users are saying about
2 Ratings
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Score 9.8 out of 100
7 Ratings
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Score 6.7 out of 100

Feature Set Ratings

    Survey Format & Appearance

    7.7

    CultureIQ

    77%

    Stella Connect, by Medallia

    Feature Set Not Supported
    N/A
    CultureIQ ranks higher in 3/3 features

    Survey templates

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Themes

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Custom logo/branding

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Survey Content

    7.3

    CultureIQ

    73%

    Stella Connect, by Medallia

    Feature Set Not Supported
    N/A
    CultureIQ ranks higher in 3/3 features

    Changes to live survey

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Question design help

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Multiple question types

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Survey Logic

    7.0

    CultureIQ

    70%

    Stella Connect, by Medallia

    Feature Set Not Supported
    N/A
    CultureIQ ranks higher in 1/1 features

    Survey logic flexibility

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Survey Reporting & Analytics

    6.8

    CultureIQ

    68%

    Stella Connect, by Medallia

    Feature Set Not Supported
    N/A
    CultureIQ ranks higher in 5/5 features

    Response tracking

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Data export

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Custom reports

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Analytics

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Survey Administration & Security

    7.0

    CultureIQ

    70%

    Stella Connect, by Medallia

    Feature Set Not Supported
    N/A
    CultureIQ ranks higher in 2/2 features

    Access controls

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Compliance

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Survey Distribution

    4.5

    CultureIQ

    45%

    Stella Connect, by Medallia

    Feature Set Not Supported
    N/A
    CultureIQ ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Respondent restrictions

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • CultureIQ is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    CultureIQ

    100%
    1 Rating
    9.0

    Stella Connect, by Medallia

    90%
    2 Ratings

    Support Rating

    CultureIQ

    N/A
    0 Ratings
    10.0

    Stella Connect, by Medallia

    100%
    2 Ratings

    Likelihood to Recommend

    CultureIQ

    Engagement-monitoring and putting actions into place has been key for our company. We are seeing teams collaborating throughout the organization based on results and fixes we have put into place with this product
    Patricia Bramer | TrustRadius Reviewer

    Stella Connect, by Medallia

    The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
    Alyson Sherlock | TrustRadius Reviewer

    Pros

    CultureIQ

    • Easy to navigate.
    • Customizable.
    • Good support.
    Patricia Bramer | TrustRadius Reviewer

    Stella Connect, by Medallia

    • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
    • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
    Joelle Waksman | TrustRadius Reviewer

    Cons

    CultureIQ

    • I don’t like needing 4 responses before seeing results.
    • I feel functionality for quick surveys can be improved.
    • Assistance on more best practices.
    Patricia Bramer | TrustRadius Reviewer

    Stella Connect, by Medallia

    • Ability to create and send out different surveys triggered by different customer touchpoints
    • Ability to create surveys that aren't focused solely on agent performance
    • Ability to break down and search the data based on different customer attributes, such as profession or state
    Alyson Sherlock | TrustRadius Reviewer

    Pricing Details

    CultureIQ

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Stella Connect, by Medallia

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    CultureIQ

    No score
    No answers yet
    No answers on this topic

    Stella Connect, by Medallia

    Stella Connect, by Medallia 10.0
    Based on 2 answers
    They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
    Joelle Waksman | TrustRadius Reviewer

    Alternatives Considered

    CultureIQ

    No comparison, this really measured engagement by asking the right questions and ways to really understand the data.
    Patricia Bramer | TrustRadius Reviewer

    Stella Connect, by Medallia

    We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
    Alyson Sherlock | TrustRadius Reviewer

    Return on Investment

    CultureIQ

    • I can’t capture onboarding per class when we have less than 4 respond.
    • It took some conversations to understand the meaning of a couple of questions.
    Patricia Bramer | TrustRadius Reviewer

    Stella Connect, by Medallia

    • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
    Joelle Waksman | TrustRadius Reviewer

    Screenshots

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