What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

CultureIQ

Engagement-monitoring and putting actions into place has been key for our company. We are seeing teams collaborating throughout the organization based on results and fixes we have put into place with this product
Patricia Bramer | TrustRadius Reviewer

Stella Connect, by Medallia

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

CultureIQ
7.7
Stella Connect, by Medallia
Survey templates
CultureIQ
10.0
Stella Connect, by Medallia
Themes
CultureIQ
5.0
Stella Connect, by Medallia
Custom logo/branding
CultureIQ
8.0
Stella Connect, by Medallia

Survey Content

CultureIQ
7.3
Stella Connect, by Medallia
Changes to live survey
CultureIQ
5.0
Stella Connect, by Medallia
Question design help
CultureIQ
9.0
Stella Connect, by Medallia
Multiple question types
CultureIQ
8.0
Stella Connect, by Medallia

Survey Logic

CultureIQ
7.0
Stella Connect, by Medallia
Survey logic flexibility
CultureIQ
7.0
Stella Connect, by Medallia

Survey Reporting & Analytics

CultureIQ
6.8
Stella Connect, by Medallia
Response tracking
CultureIQ
6.0
Stella Connect, by Medallia
Data export
CultureIQ
10.0
Stella Connect, by Medallia
Standard reports
CultureIQ
8.0
Stella Connect, by Medallia
Custom reports
CultureIQ
4.0
Stella Connect, by Medallia
Analytics
CultureIQ
6.0
Stella Connect, by Medallia

Survey Administration & Security

CultureIQ
7.0
Stella Connect, by Medallia
Access controls
CultureIQ
7.0
Stella Connect, by Medallia
Compliance
CultureIQ
7.0
Stella Connect, by Medallia

Survey Distribution

CultureIQ
4.5
Stella Connect, by Medallia
Vendor-offered crowdsourcing
CultureIQ
5.0
Stella Connect, by Medallia
Respondent restrictions
CultureIQ
4.0
Stella Connect, by Medallia

Pros

CultureIQ

  • Easy to navigate.
  • Customizable.
  • Good support.
Patricia Bramer | TrustRadius Reviewer

Stella Connect, by Medallia

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

CultureIQ

  • I don’t like needing 4 responses before seeing results.
  • I feel functionality for quick surveys can be improved.
  • Assistance on more best practices.
Patricia Bramer | TrustRadius Reviewer

Stella Connect, by Medallia

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Support Rating

CultureIQ

No score
No answers yet
No answers on this topic

Stella Connect, by Medallia

Stella Connect, by Medallia 10.0
Based on 2 answers
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Alternatives Considered

CultureIQ

No comparison, this really measured engagement by asking the right questions and ways to really understand the data.
Patricia Bramer | TrustRadius Reviewer

Stella Connect, by Medallia

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

CultureIQ

  • I can’t capture onboarding per class when we have less than 4 respond.
  • It took some conversations to understand the meaning of a couple of questions.
Patricia Bramer | TrustRadius Reviewer

Stella Connect, by Medallia

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Screenshots

Pricing Details

CultureIQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Stella Connect, by Medallia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CultureIQ
10.0
Stella Connect, by Medallia
10.0

Support Rating

CultureIQ
Stella Connect, by Medallia
10.0

Add comparison