What users are saying about
2 Ratings
16 Ratings
2 Ratings
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Score 9.8 out of 100
16 Ratings
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Score 8 out of 100

Likelihood to Recommend

CultureIQ

Engagement-monitoring and putting actions into place has been key for our company. We are seeing teams collaborating throughout the organization based on results and fixes we have put into place with this product
Patricia Bramer | TrustRadius Reviewer

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

CultureIQ
7.7
NICE Satmetrix
8.0
Survey templates
CultureIQ
10.0
NICE Satmetrix
8.0
Themes
CultureIQ
5.0
NICE Satmetrix
8.0
Custom logo/branding
CultureIQ
8.0
NICE Satmetrix
8.0

Survey Content

CultureIQ
7.3
NICE Satmetrix
8.0
Changes to live survey
CultureIQ
5.0
NICE Satmetrix
8.0
Question design help
CultureIQ
9.0
NICE Satmetrix
8.0
Multiple question types
CultureIQ
8.0
NICE Satmetrix
8.0

Survey Logic

CultureIQ
7.0
NICE Satmetrix
8.0
Survey logic flexibility
CultureIQ
7.0
NICE Satmetrix
8.0

Survey Reporting & Analytics

CultureIQ
6.8
NICE Satmetrix
8.0
Response tracking
CultureIQ
6.0
NICE Satmetrix
8.0
Data export
CultureIQ
10.0
NICE Satmetrix
8.0
Standard reports
CultureIQ
8.0
NICE Satmetrix
8.0
Custom reports
CultureIQ
4.0
NICE Satmetrix
8.0
Analytics
CultureIQ
6.0
NICE Satmetrix
8.0

Survey Administration & Security

CultureIQ
7.0
NICE Satmetrix
8.0
Access controls
CultureIQ
7.0
NICE Satmetrix
8.0
Compliance
CultureIQ
7.0
NICE Satmetrix
8.0

Survey Distribution

CultureIQ
4.5
NICE Satmetrix
Vendor-offered crowdsourcing
CultureIQ
5.0
NICE Satmetrix
Respondent restrictions
CultureIQ
4.0
NICE Satmetrix

Pros

CultureIQ

  • Easy to navigate.
  • Customizable.
  • Good support.
Patricia Bramer | TrustRadius Reviewer

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Cons

CultureIQ

  • I don’t like needing 4 responses before seeing results.
  • I feel functionality for quick surveys can be improved.
  • Assistance on more best practices.
Patricia Bramer | TrustRadius Reviewer

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Likelihood to Renew

CultureIQ

No score
No answers yet
No answers on this topic

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CultureIQ

No comparison, this really measured engagement by asking the right questions and ways to really understand the data.
Patricia Bramer | TrustRadius Reviewer

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Return on Investment

CultureIQ

  • I can’t capture onboarding per class when we have less than 4 respond.
  • It took some conversations to understand the meaning of a couple of questions.
Patricia Bramer | TrustRadius Reviewer

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Screenshots

Pricing Details

CultureIQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CultureIQ
10.0
NICE Satmetrix
4.0

Likelihood to Renew

CultureIQ
NICE Satmetrix
5.1

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