CultureIQ vs. Verint Voice of the Customer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CultureIQ
Score 10.0 out of 10
N/A
CultureIQ is an employee performance management software solution from the company of the same name in New York.N/A
Verint Voice of the Customer
Score 7.8 out of 10
N/A
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.N/A
Pricing
CultureIQVerint Voice of the Customer
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CultureIQVerint Voice of the Customer
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CultureIQVerint Voice of the Customer
Top Pros
Top Cons

No answers on this topic

Features
CultureIQVerint Voice of the Customer
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
CultureIQ
7.7
1 Ratings
1% below category average
Verint Voice of the Customer
-
Ratings
Survey templates10.01 Ratings00 Ratings
Themes5.01 Ratings00 Ratings
Custom logo/branding8.01 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
CultureIQ
7.3
1 Ratings
16% below category average
Verint Voice of the Customer
-
Ratings
Changes to live survey5.01 Ratings00 Ratings
Question design help9.01 Ratings00 Ratings
Multiple question types8.01 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
CultureIQ
7.0
1 Ratings
17% below category average
Verint Voice of the Customer
-
Ratings
Survey logic flexibility7.01 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
CultureIQ
6.8
1 Ratings
19% below category average
Verint Voice of the Customer
-
Ratings
Response tracking6.01 Ratings00 Ratings
Data export10.01 Ratings00 Ratings
Standard reports8.01 Ratings00 Ratings
Custom reports4.01 Ratings00 Ratings
Analytics6.01 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
CultureIQ
7.0
1 Ratings
18% below category average
Verint Voice of the Customer
-
Ratings
Access controls7.01 Ratings00 Ratings
Compliance7.01 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
CultureIQ
4.5
1 Ratings
57% below category average
Verint Voice of the Customer
-
Ratings
Vendor-offered crowdsourcing5.01 Ratings00 Ratings
Respondent restrictions4.01 Ratings00 Ratings
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Score 9.7 out of 10
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Score 8.9 out of 10
Medium-sized Companies
Qualaroo
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Score 6.8 out of 10
CustomerSuccessBox
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Score 9.5 out of 10
Enterprises
Medallia
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Score 9.1 out of 10
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Score 9.4 out of 10
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User Ratings
CultureIQVerint Voice of the Customer
Likelihood to Recommend
10.0
(1 ratings)
8.5
(8 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(2 ratings)
Usability
-
(0 ratings)
8.6
(3 ratings)
Support Rating
-
(0 ratings)
9.1
(3 ratings)
User Testimonials
CultureIQVerint Voice of the Customer
Likelihood to Recommend
CultureIQ
Engagement-monitoring and putting actions into place has been key for our company. We are seeing teams collaborating throughout the organization based on results and fixes we have put into place with this product
Read full review
Verint
Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
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Pros
CultureIQ
  • Easy to navigate.
  • Customizable.
  • Good support.
Read full review
Verint
  • Flexible for making changes to survey questions, layout, and text
  • Great tracking of customer responses as well as ease of integrating Google Analytics for additional tracking
  • Support team was very knowledgeable and responses to requests
Read full review
Cons
CultureIQ
  • I don’t like needing 4 responses before seeing results.
  • I feel functionality for quick surveys can be improved.
  • Assistance on more best practices.
Read full review
Verint
  • Does simple very well, but complicated not as well. It is NOT a survey system.
  • Some of the reports are still a bit old for display, but new features have been released recently giving more options.
  • Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself.
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Likelihood to Renew
CultureIQ
No answers on this topic
Verint
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
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Usability
CultureIQ
No answers on this topic
Verint
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.
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Support Rating
CultureIQ
No answers on this topic
Verint
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
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Alternatives Considered
CultureIQ
No comparison, this really measured engagement by asking the right questions and ways to really understand the data.
Read full review
Verint
ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Read full review
Return on Investment
CultureIQ
  • I can’t capture onboarding per class when we have less than 4 respond.
  • It took some conversations to understand the meaning of a couple of questions.
Read full review
Verint
  • Provides real-time voice of the customer feedback
  • Integration with other analytics platforms is a plus but can be cumbersome to set up
  • Initial setup can be problematic
Read full review
ScreenShots

CultureIQ Screenshots

Screenshot of Culture scorecard used to track key culture metrics to drive engagement and performance.Screenshot of Quickly identify strengths and pain points by group to focus culture efforts.Screenshot of CultureIQ Survey that measures 10 qualities common to high-performance companies.Screenshot of Survey results filtered by demographic groups.Screenshot of Culture resource library.Screenshot of Word clouds from employee comments and open response questions.