CultureIQ vs Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Likelihood to Recommend

Engagement-monitoring and putting actions into place has been key for our company. We are seeing teams collaborating throughout the organization based on results and fixes we have put into place with this product

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Patricia Bramer

Vice President of Human Resources

Ipro TechLegal Services, 51-200 employees

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Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.

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Ahmad Rahman

Sr. Web Analyst

AMDInternet, 10,001+ employees

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Feature Rating Comparison

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Survey templates

Themes

Custom logo/branding

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Changes to live survey

Question design help

Multiple question types

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Survey logic flexibility

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Response tracking

Data export

Standard reports

Custom reports

Analytics

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Access controls

Compliance

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Vendor-offered crowdsourcing

Respondent restrictions

Pros

Easy to navigate.
Customizable.
Good support.

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Patricia Bramer

Vice President of Human Resources

Ipro TechLegal Services, 51-200 employees

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Scalable: no issues with volume for sending out emails nor reporting.
Feature Rich: very well equipped.
Support: excellent knowledge base and even better live support
Pricing: very cost effective pricing models

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Ahmad Rahman

Sr. Web Analyst

AMDInternet, 10,001+ employees

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Cons

I don’t like needing 4 responses before seeing results.
I feel functionality for quick surveys can be improved.
Assistance on more best practices.

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Patricia Bramer

Vice President of Human Resources

Ipro TechLegal Services, 51-200 employees

View all 1 answers on this topic

Admin User interface: feels a bit dated, though functionally it works well.
Reporting: Lots of options, but could use some design improvements to "prettify" the reporting

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Ahmad Rahman

Sr. Web Analyst

AMDInternet, 10,001+ employees

View all 1 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management) 10.0

Based on 1 answer

Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.

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Ahmad Rahman

Sr. Web Analyst

AMDInternet, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management) 7.0

Based on 1 answer

Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.

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Ahmad Rahman

Sr. Web Analyst

AMDInternet, 10,001+ employees

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Support Rating

No score

No answers yet

No answers on this topic

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management) 10.0

Based on 2 answers

Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.

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Ahmad Rahman

Sr. Web Analyst

AMDInternet, 10,001+ employees

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Alternatives Considered

No comparison, this really measured engagement by asking the right questions and ways to really understand the data.

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Patricia Bramer

Vice President of Human Resources

Ipro TechLegal Services, 51-200 employees

View all 1 answers on this topic

No answers on this topic

Return on Investment

I can’t capture onboarding per class when we have less than 4 respond.
It took some conversations to understand the meaning of a couple of questions.

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Patricia Bramer

Vice President of Human Resources

Ipro TechLegal Services, 51-200 employees

View all 1 answers on this topic

Deeper customer relationships
Insights into customer desires
"Free" customer feedback

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Ahmad Rahman

Sr. Web Analyst

AMDInternet, 10,001+ employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Likelihood to Recommend

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

Pros

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Cons

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Likelihood to Renew

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Usability

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Support Rating

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Alternatives Considered

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Return on Investment

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Screenshots

CultureIQ

Verint Enterprise Experience (formerly Verint Enterprise Feedback Management)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison