What users are saying about
11 Ratings
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76 Ratings
11 Ratings
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Score 6.4 out of 100

Sprinklr Modern Research

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76 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Attribute Ratings

  • Curalate is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Curalate

90%
1 Rating
8.6

Sprinklr Modern Research

86%
28 Ratings

Usability

Curalate

N/A
0 Ratings
8.2

Sprinklr Modern Research

82%
1 Rating

Support Rating

Curalate

N/A
0 Ratings
7.4

Sprinklr Modern Research

74%
6 Ratings

Vendor post-sale

Curalate

N/A
0 Ratings
9.1

Sprinklr Modern Research

91%
1 Rating

Vendor pre-sale

Curalate

N/A
0 Ratings
4.5

Sprinklr Modern Research

45%
1 Rating

Likelihood to Recommend

Curalate

It is very well suited for scheduling Instagram posts, and tagging products from our eCommerce site using Like2Buy. We are just about to start using another product of theirs. Very competitive pricing.
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Sprinklr

Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social & news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.
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Pros

Curalate

  • Very intuitive/easy to use. Interface is well-designed.
  • Great content uploader with product tagging capabilities integrating Like2Buy.
  • Great customer service! Our rep is very knowledgeable and attentive.
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Sprinklr

  • Product Insight — Being able to add in our products so we can have positive and negative insights.
  • Community Insights — We were able to watch out community and see what they were talking about.
  • Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet.
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Cons

Curalate

  • Honestly, they are doing a great job, and I can't think of anything I could see them doing differently.
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Sprinklr

  • Include more sources in listening, every time we share listening data with a wider team we also make them aware of listening limitations as our data is very often challenged
  • 'Uncategorized' age category in demographics for listening - it's always a majority which doesn't look great
  • Overall the main feedback is that there is so much data available but it's very difficult to extract any insights from listening/benchmarking. Some inspiration/advice would be much appreciated.
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Pricing Details

Curalate

Starting Price

Editions & Modules

Curalate editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sprinklr Modern Research

    Starting Price

    Editions & Modules

    Sprinklr Modern Research editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Usability

      Curalate

      No answers on this topic

      Sprinklr

      Sprinklr offers an extremely intuitive platform, which supports the creation of dashboards with an array of your own chosen widgets. This means you can have an extremely simple or complex dashboard, depending on your audience.
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      Support Rating

      Curalate

      No answers on this topic

      Sprinklr

      We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.
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      Alternatives Considered

      Curalate

      Hootsuite is great, but Curalate allows you to schedule videos, which is a huge advantage. The Like2Buy integration is also key.
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      Sprinklr

      They are not included in all the things. It is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or category like the hashtag research function for Instagram and Twitter. It would even suggest hashtags. Ease of use—from bullion coding/keyword building to analytics dashboarding
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      Return on Investment

      Curalate

      • Decent increase in web traffic via the Like2Buy functionality.
      • Small increase in sales via Instagram posts featuring Like2Buy links.
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      Sprinklr

      • It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
      • Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
      • User friendly UI has made it easy to operate and increase productivity.
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      Screenshots

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