What users are saying about
10 Ratings
3 Ratings
10 Ratings
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Score 9.8 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

eZ Platform

For a new site:1. Are there any hosting requirements? eZ Publish works best on a traditional LAMP stack.2. What is the expertise of the development and systems administrations individuals? There should be some PHP development experience and a solid level of Apache and MySQL hosting.3. Who will be managing the content of the site? What is their bandwidth for training? For ongoing content changes?
Josh Bair | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.8
eZ Platform
9.0
Role-based user permissions
Custify
9.8
eZ Platform
9.0

Platform & Infrastructure

Custify
9.8
eZ Platform
8.0
API
Custify
9.8
eZ Platform
7.0
Internationalization / multi-language
Custify
eZ Platform
9.0

Customer Data Extraction / Integration

Custify
9.4
eZ Platform
Product usage
Custify
9.8
eZ Platform
Help desk / support tickets
Custify
9.1
eZ Platform

Customer Success Management

Custify
9.7
eZ Platform
Sponsor tracking
Custify
9.1
eZ Platform
Customer profiles
Custify
9.8
eZ Platform
Automated workflow
Custify
9.3
eZ Platform
Internal collaboration
Custify
10.0
eZ Platform
Customer health scoring
Custify
10.0
eZ Platform
Customer segmentation
Custify
10.0
eZ Platform

CSM Reporting & Analytics

Custify
9.5
eZ Platform
Customer health trends
Custify
10.0
eZ Platform
Engagement analytics
Custify
9.5
eZ Platform
Dashboards
Custify
9.1
eZ Platform

Web Content Creation

Custify
eZ Platform
5.4
WYSIWYG editor
Custify
eZ Platform
7.0
Code quality / cleanliness
Custify
eZ Platform
5.0
Admin section
Custify
eZ Platform
7.0
Page templates
Custify
eZ Platform
3.0
Library of website themes
Custify
eZ Platform
2.0
Publishing workflow
Custify
eZ Platform
8.0
Form generator
Custify
eZ Platform
6.0

Web Content Management

Custify
eZ Platform
5.6
Content taxonomy
Custify
eZ Platform
9.0
SEO support
Custify
eZ Platform
5.0
Bulk management
Custify
eZ Platform
2.0
Availability / breadth of extensions
Custify
eZ Platform
6.0
Community / comment management
Custify
eZ Platform
6.0

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

eZ Platform

  • Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
  • Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
  • Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.
Josh Bair | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

eZ Platform

  • The template language: Outputting content or doing something special with it requires use of the templating language. Myself along with other developers I have trained, found this to be one of the biggest hurdles.
  • Layout of physical files: The system decides what settings files and templates to use based on a hierarchy of modules. The same file can exist in multiple modules and you can find yourself deep within very similar looking folder structures, causing confusion during debugging.
  • Community: eZ has a solid set of community contributors but the gap between it and Drupal or Wordpress is pretty large.
Josh Bair | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

eZ Platform

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

eZ Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

eZ Platform

eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:
  • Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
  • End-user training is very straight-forward.
  • Vendor support is available.
  • Client IT departments can access if need (developers/designers/sysadmins).
  • The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.
Josh Bair | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

eZ Platform

  • Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
  • Training: Due to its content taxonomy, end-user training often went well.
  • Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.
Josh Bair | TrustRadius Reviewer

Screenshots

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

eZ Platform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custify
9.8
eZ Platform
6.0

Usability

Custify
8.0
eZ Platform

Support Rating

Custify
10.0
eZ Platform

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