What users are saying about
10 Ratings
3 Ratings
10 Ratings
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Score 9.7 out of 100
3 Ratings
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Score 5 out of 100

Feature Set Ratings

  • Custify ranks higher in 2 feature sets: Security, Platform & Infrastructure

Security

9.7

Custify

97%
9.0

eZ Platform

90%
Custify ranks higher in 1/1 features

Role-based user permissions

9.7
97%
10 Ratings
9.0
90%
1 Rating

Platform & Infrastructure

9.7

Custify

97%
8.0

eZ Platform

80%
Custify ranks higher in 1/2 features

API

9.7
97%
10 Ratings
7.0
70%
1 Rating

Internationalization / multi-language

N/A
0 Ratings
9.0
90%
1 Rating

Customer Data Extraction / Integration

9.4

Custify

94%

eZ Platform

Feature Set Not Supported
N/A
Custify ranks higher in 2/2 features

Product usage

9.7
97%
10 Ratings
N/A
0 Ratings

Help desk / support tickets

9.1
91%
1 Rating
N/A
0 Ratings

Customer Success Management

9.6

Custify

96%

eZ Platform

Feature Set Not Supported
N/A
Custify ranks higher in 6/6 features

Sponsor tracking

9.1
91%
1 Rating
N/A
0 Ratings

Customer profiles

9.7
97%
10 Ratings
N/A
0 Ratings

Automated workflow

9.0
90%
10 Ratings
N/A
0 Ratings

Internal collaboration

10.0
100%
10 Ratings
N/A
0 Ratings

Customer health scoring

10.0
100%
10 Ratings
N/A
0 Ratings

Customer segmentation

10.0
100%
10 Ratings
N/A
0 Ratings

CSM Reporting & Analytics

9.5

Custify

95%

eZ Platform

Feature Set Not Supported
N/A
Custify ranks higher in 3/3 features

Customer health trends

10.0
100%
10 Ratings
N/A
0 Ratings

Engagement analytics

9.4
94%
10 Ratings
N/A
0 Ratings

Dashboards

9.1
91%
2 Ratings
N/A
0 Ratings

Web Content Creation

Custify

Feature Set Not Supported
N/A
5.4

eZ Platform

54%
eZ Platform ranks higher in 7/7 features

WYSIWYG editor

N/A
0 Ratings
7.0
70%
1 Rating

Code quality / cleanliness

N/A
0 Ratings
5.0
50%
1 Rating

Admin section

N/A
0 Ratings
7.0
70%
1 Rating

Page templates

N/A
0 Ratings
3.0
30%
1 Rating

Library of website themes

N/A
0 Ratings
2.0
20%
1 Rating

Publishing workflow

N/A
0 Ratings
8.0
80%
1 Rating

Form generator

N/A
0 Ratings
6.0
60%
1 Rating

Web Content Management

Custify

Feature Set Not Supported
N/A
5.6

eZ Platform

56%
eZ Platform ranks higher in 5/5 features

Content taxonomy

N/A
0 Ratings
9.0
90%
1 Rating

SEO support

N/A
0 Ratings
5.0
50%
1 Rating

Bulk management

N/A
0 Ratings
2.0
20%
1 Rating

Availability / breadth of extensions

N/A
0 Ratings
6.0
60%
1 Rating

Community / comment management

N/A
0 Ratings
6.0
60%
1 Rating

Attribute Ratings

  • Custify is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.7

Custify

97%
10 Ratings
6.0

eZ Platform

60%
1 Rating

Usability

8.0

Custify

80%
1 Rating

eZ Platform

N/A
0 Ratings

Support Rating

10.0

Custify

100%
1 Rating

eZ Platform

N/A
0 Ratings

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

eZ Platform

For a new site:1. Are there any hosting requirements? eZ Publish works best on a traditional LAMP stack.2. What is the expertise of the development and systems administrations individuals? There should be some PHP development experience and a solid level of Apache and MySQL hosting.3. Who will be managing the content of the site? What is their bandwidth for training? For ongoing content changes?
Josh Bair | TrustRadius Reviewer

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

eZ Platform

  • Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
  • Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
  • Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.
Josh Bair | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

eZ Platform

  • The template language: Outputting content or doing something special with it requires use of the templating language. Myself along with other developers I have trained, found this to be one of the biggest hurdles.
  • Layout of physical files: The system decides what settings files and templates to use based on a hierarchy of modules. The same file can exist in multiple modules and you can find yourself deep within very similar looking folder structures, causing confusion during debugging.
  • Community: eZ has a solid set of community contributors but the gap between it and Drupal or Wordpress is pretty large.
Josh Bair | TrustRadius Reviewer

Pricing Details

Custify

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

eZ Platform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

eZ Platform

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

eZ Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

eZ Platform

eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:
  • Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
  • End-user training is very straight-forward.
  • Vendor support is available.
  • Client IT departments can access if need (developers/designers/sysadmins).
  • The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.
Josh Bair | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

eZ Platform

  • Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
  • Training: Due to its content taxonomy, end-user training often went well.
  • Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.
Josh Bair | TrustRadius Reviewer

Screenshots

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