What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 10 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- Custify ranks higher in 2 feature sets: Security, Platform & Infrastructure
Security
9.7
Custify
97%

9.0
eZ Platform
90%
Custify ranks higher in 1/1 features
Custify ranks higher in 1/1 features
Role-based user permissions
9.7
97%
10 Ratings

9.0
90%
1 Rating
Platform & Infrastructure
9.7
Custify
97%

8.0
eZ Platform
80%
Custify ranks higher in 1/2 features
Custify ranks higher in 1/2 features
API
9.7
97%
10 Ratings

7.0
70%
1 Rating
Internationalization / multi-language
N/A
0 Ratings

9.0
90%
1 Rating
Customer Data Extraction / Integration
9.4
Custify
94%

eZ Platform
Feature Set Not Supported
N/A
Custify ranks higher in 2/2 features
Custify ranks higher in 2/2 features
Product usage
9.7
97%
10 Ratings

N/A
0 Ratings
Help desk / support tickets
9.1
91%
1 Rating

N/A
0 Ratings
Customer Success Management
9.6
Custify
96%

eZ Platform
Feature Set Not Supported
N/A
Custify ranks higher in 6/6 features
Custify ranks higher in 6/6 features
Sponsor tracking
9.1
91%
1 Rating

N/A
0 Ratings
Customer profiles
9.7
97%
10 Ratings

N/A
0 Ratings
Automated workflow
9.0
90%
10 Ratings

N/A
0 Ratings
Internal collaboration
10.0
100%
10 Ratings

N/A
0 Ratings
Customer health scoring
10.0
100%
10 Ratings

N/A
0 Ratings
Customer segmentation
10.0
100%
10 Ratings

N/A
0 Ratings
CSM Reporting & Analytics
9.5
Custify
95%

eZ Platform
Feature Set Not Supported
N/A
Custify ranks higher in 3/3 features
Custify ranks higher in 3/3 features
Customer health trends
10.0
100%
10 Ratings

N/A
0 Ratings
Engagement analytics
9.4
94%
10 Ratings

N/A
0 Ratings
Dashboards
9.1
91%
2 Ratings

N/A
0 Ratings
Web Content Creation
Custify
Feature Set Not Supported
N/A

5.4
eZ Platform
54%
eZ Platform ranks higher in 7/7 features
eZ Platform ranks higher in 7/7 features
WYSIWYG editor
N/A
0 Ratings

7.0
70%
1 Rating
Code quality / cleanliness
N/A
0 Ratings

5.0
50%
1 Rating
Admin section
N/A
0 Ratings

7.0
70%
1 Rating
Page templates
N/A
0 Ratings

3.0
30%
1 Rating
Library of website themes
N/A
0 Ratings

2.0
20%
1 Rating
Publishing workflow
N/A
0 Ratings

8.0
80%
1 Rating
Form generator
N/A
0 Ratings

6.0
60%
1 Rating
Web Content Management
Custify
Feature Set Not Supported
N/A

5.6
eZ Platform
56%
eZ Platform ranks higher in 5/5 features
eZ Platform ranks higher in 5/5 features
Content taxonomy
N/A
0 Ratings

9.0
90%
1 Rating
SEO support
N/A
0 Ratings

5.0
50%
1 Rating
Bulk management
N/A
0 Ratings

2.0
20%
1 Rating
Availability / breadth of extensions
N/A
0 Ratings

6.0
60%
1 Rating
Community / comment management
N/A
0 Ratings

6.0
60%
1 Rating
Attribute Ratings
- Custify is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.7
Custify
97%
10 Ratings

6.0
eZ Platform
60%
1 Rating
Usability
8.0
Custify
80%
1 Rating

eZ Platform
N/A
0 Ratings
Support Rating
10.0
Custify
100%
1 Rating

eZ Platform
N/A
0 Ratings
Likelihood to Recommend
Custify
Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Product Manager
GloriaFoodComputer Software, 11-50 employees
eZ Platform
For a new site:1. Are there any hosting requirements? eZ Publish works best on a traditional LAMP stack.2. What is the expertise of the development and systems administrations individuals? There should be some PHP development experience and a solid level of Apache and MySQL hosting.3. Who will be managing the content of the site? What is their bandwidth for training? For ongoing content changes?
Senior Application Developer
University of Chicago Booth School of BusinessInternet, 11-50 employees
Pros
Custify
- As many health scores as you want per account on one screen.
- As many lifecycles as you want per account on one screen.
- Lots of health history information per client on one screen.
- Very easy usage for team collaboration.

Verified User
Employee in Sales
Telecommunications Company, 501-1000 employeeseZ Platform
- Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
- Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
- Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.
Senior Application Developer
University of Chicago Booth School of BusinessInternet, 11-50 employees
Cons
Custify
- There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
- The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 1-10 employeeseZ Platform
- The template language: Outputting content or doing something special with it requires use of the templating language. Myself along with other developers I have trained, found this to be one of the biggest hurdles.
- Layout of physical files: The system decides what settings files and templates to use based on a hierarchy of modules. The same file can exist in multiple modules and you can find yourself deep within very similar looking folder structures, causing confusion during debugging.
- Community: eZ has a solid set of community contributors but the gap between it and Drupal or Wordpress is pretty large.
Senior Application Developer
University of Chicago Booth School of BusinessInternet, 11-50 employees
Pricing Details
Custify
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—eZ Platform
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Custify
Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeeseZ Platform
No score
No answers yet
No answers on this topic
Support Rating
Custify
Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeeseZ Platform
No score
No answers yet
No answers on this topic
Alternatives Considered
Custify
This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Marketing Coordinator
SocialinsiderInformation Technology & Services, 1-10 employees
eZ Platform
eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:
- Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
- End-user training is very straight-forward.
- Vendor support is available.
- Client IT departments can access if need (developers/designers/sysadmins).
- The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.
Senior Application Developer
University of Chicago Booth School of BusinessInternet, 11-50 employees
Return on Investment
Custify
- Positive impact on churn reduction.
- Easy view of the customer onboarding progress.
- Playbooks make contacting a specific group of clients very easy.
Customer Success Lead
Referrizer LLCMarketing & Advertising, 51-200 employees
eZ Platform
- Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
- Training: Due to its content taxonomy, end-user training often went well.
- Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.
Senior Application Developer
University of Chicago Booth School of BusinessInternet, 11-50 employees