What users are saying about
10 Ratings
18 Ratings
10 Ratings
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Score 9.8 out of 100
18 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

Magnolia V5+

Magnolia CMS is a great product to develop enterprise websites, extranets and intranets. At the moment, the community is growing day by day but so far not many extensions are available. Magnolia is an enterprise CMS, the initial learning curve takes time, to learn all its functionalities and how to customize it is necessary to know Java. When one wants to develop just a simple website without complexity which doesn’t need any specific features such as workflow, versioning, environment separation between staging and public, etc. it is preferable to choose another CMS.
Maurizio Müller | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.8
Magnolia V5+
7.0
Role-based user permissions
Custify
9.8
Magnolia V5+
7.0

Platform & Infrastructure

Custify
9.8
Magnolia V5+
7.0
API
Custify
9.8
Magnolia V5+
7.0
Internationalization / multi-language
Custify
Magnolia V5+
7.0

Customer Data Extraction / Integration

Custify
9.4
Magnolia V5+
Product usage
Custify
9.8
Magnolia V5+
Help desk / support tickets
Custify
9.1
Magnolia V5+

Customer Success Management

Custify
9.7
Magnolia V5+
Sponsor tracking
Custify
9.1
Magnolia V5+
Customer profiles
Custify
9.8
Magnolia V5+
Automated workflow
Custify
9.4
Magnolia V5+
Internal collaboration
Custify
10.0
Magnolia V5+
Customer health scoring
Custify
10.0
Magnolia V5+
Customer segmentation
Custify
10.0
Magnolia V5+

CSM Reporting & Analytics

Custify
9.6
Magnolia V5+
Customer health trends
Custify
10.0
Magnolia V5+
Engagement analytics
Custify
9.6
Magnolia V5+
Dashboards
Custify
9.1
Magnolia V5+

Web Content Creation

Custify
Magnolia V5+
6.9
WYSIWYG editor
Custify
Magnolia V5+
6.0
Code quality / cleanliness
Custify
Magnolia V5+
6.0
Admin section
Custify
Magnolia V5+
7.0
Page templates
Custify
Magnolia V5+
7.0
Library of website themes
Custify
Magnolia V5+
7.0
Publishing workflow
Custify
Magnolia V5+
7.0
Form generator
Custify
Magnolia V5+
8.0

Web Content Management

Custify
Magnolia V5+
6.6
Content taxonomy
Custify
Magnolia V5+
6.0
SEO support
Custify
Magnolia V5+
7.0
Bulk management
Custify
Magnolia V5+
7.0
Availability / breadth of extensions
Custify
Magnolia V5+
7.0
Community / comment management
Custify
Magnolia V5+
6.0

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

Magnolia V5+

  • Easy to use for end users
  • You can use both jsp and ftl
  • It lets you easily develop a site for both mobile and desktop (V5 only)
  • Nice templating mechanism
Davide Dispenza | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

Magnolia V5+

  • Publishing
  • Content Management
  • Subscribe
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Custify

No score
No answers yet
No answers on this topic

Magnolia V5+

Magnolia V5+ 9.5
Based on 3 answers
I am unable to rate this.
Anonymous | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

Magnolia V5+

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

Magnolia V5+

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

Magnolia V5+

The web features of Magnolia are better.
Andrea Castelli | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

Magnolia V5+

  • The biggest business for Tinext is digital marketing. Our team - which includes Sales accounts, Project managers, information architects, software engineers, designers, system engineers, etc. - use Magnolia CMS every day. Having a team focused on a product only is very efficient and allows us to offer a good service and advice to customers.
  • Our customers have very high expectations and need a lot of integration: the flexibility of Magnolia allows us to satisfy every request.
Maurizio Müller | TrustRadius Reviewer

Screenshots

Magnolia V5+

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Custify Editions & Modules

Additional Pricing Details

Magnolia V5+

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Magnolia V5+ Editions & Modules

Edition
Magnolia Community Edition$0
Magnolia Enterprise Edition Standard-2
Magnolia Enterprise Edition Pro-2
  1. per instance
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Custify
9.8
Magnolia V5+
7.0

Likelihood to Renew

Custify
Magnolia V5+
9.5

Usability

Custify
8.0
Magnolia V5+

Support Rating

Custify
10.0
Magnolia V5+

Online Training

Custify
Magnolia V5+
8.2

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