What users are saying about
10 Ratings
15 Ratings
10 Ratings
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Score 9.8 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.8
NICE Satmetrix
Role-based user permissions
Custify
9.8
NICE Satmetrix

Platform & Infrastructure

Custify
9.8
NICE Satmetrix
API
Custify
9.8
NICE Satmetrix

Customer Data Extraction / Integration

Custify
9.4
NICE Satmetrix
Product usage
Custify
9.8
NICE Satmetrix
Help desk / support tickets
Custify
9.1
NICE Satmetrix

Customer Success Management

Custify
9.7
NICE Satmetrix
Sponsor tracking
Custify
9.1
NICE Satmetrix
Customer profiles
Custify
9.8
NICE Satmetrix
Automated workflow
Custify
9.3
NICE Satmetrix
Internal collaboration
Custify
10.0
NICE Satmetrix
Customer health scoring
Custify
10.0
NICE Satmetrix
Customer segmentation
Custify
10.0
NICE Satmetrix

CSM Reporting & Analytics

Custify
9.5
NICE Satmetrix
Customer health trends
Custify
10.0
NICE Satmetrix
Engagement analytics
Custify
9.5
NICE Satmetrix
Dashboards
Custify
9.1
NICE Satmetrix

Survey Format & Appearance

Custify
NICE Satmetrix
8.0
Survey templates
Custify
NICE Satmetrix
8.0
Themes
Custify
NICE Satmetrix
8.0
Custom logo/branding
Custify
NICE Satmetrix
8.0

Survey Content

Custify
NICE Satmetrix
8.0
Changes to live survey
Custify
NICE Satmetrix
8.0
Question design help
Custify
NICE Satmetrix
8.0
Multiple question types
Custify
NICE Satmetrix
8.0

Survey Logic

Custify
NICE Satmetrix
8.0
Survey logic flexibility
Custify
NICE Satmetrix
8.0

Survey Reporting & Analytics

Custify
NICE Satmetrix
8.0
Response tracking
Custify
NICE Satmetrix
8.0
Data export
Custify
NICE Satmetrix
8.0
Standard reports
Custify
NICE Satmetrix
8.0
Custom reports
Custify
NICE Satmetrix
8.0
Analytics
Custify
NICE Satmetrix
8.0

Survey Administration & Security

Custify
NICE Satmetrix
8.0
Access controls
Custify
NICE Satmetrix
8.0
Compliance
Custify
NICE Satmetrix
8.0

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Likelihood to Renew

Custify

No score
No answers yet
No answers on this topic

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

NICE Satmetrix

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

NICE Satmetrix

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Screenshots

NICE Satmetrix

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custify
9.8
NICE Satmetrix
4.0

Likelihood to Renew

Custify
NICE Satmetrix
5.1

Usability

Custify
8.0
NICE Satmetrix

Support Rating

Custify
10.0
NICE Satmetrix

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