Custify vs NICE Satmetrix

Likelihood to Recommend

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.

Read full review

Georgiana Florea

Product Manager

GloriaFoodComputer Software, 11-50 employees

View all 10 answers on this topic

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

Read full review

Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

View all 7 answers on this topic

Feature Rating Comparison

Custify

NICE Satmetrix

Role-based user permissions

Custify

NICE Satmetrix

API

Custify

NICE Satmetrix

Product usage

Help desk / support tickets

Custify

NICE Satmetrix

Sponsor tracking

Customer profiles

Automated workflow

Internal collaboration

Customer health scoring

Customer segmentation

Custify

NICE Satmetrix

Customer health trends

Engagement analytics

Dashboards

Custify

NICE Satmetrix

Survey templates

Themes

Custom logo/branding

Custify

NICE Satmetrix

Changes to live survey

Question design help

Multiple question types

Custify

NICE Satmetrix

Survey logic flexibility

Custify

NICE Satmetrix

Response tracking

Data export

Standard reports

Custom reports

Analytics

Custify

NICE Satmetrix

Access controls

Compliance

Pros

As many health scores as you want per account on one screen.
As many lifecycles as you want per account on one screen.
Lots of health history information per client on one screen.
Very easy usage for team collaboration.

Read full review

Verified User

Employee in Sales

Telecommunications Company, 501-1000 employees

View all 10 answers on this topic

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

Read full review

Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

View all 7 answers on this topic

Cons

There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

Read full review

Verified User

C-Level Executive in Information Technology

Information Technology & Services Company, 1-10 employees

View all 10 answers on this topic

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

Read full review

Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

View all 7 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Read full review

Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

View all 5 answers on this topic

Usability

Custify 8.0

Based on 1 answer

Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

Read full review

Verified User

C-Level Executive in Corporate

Computer Software Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Custify 10.0

Based on 1 answer

Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

Read full review

Verified User

C-Level Executive in Corporate

Computer Software Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.

Read full review

Maria-Mirabela Ganta

Marketing Coordinator

SocialinsiderInformation Technology & Services, 1-10 employees

View all 10 answers on this topic

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Read full review

Verified User

Manager in Sales

Information Services Company, 51-200 employees

View all 7 answers on this topic

Return on Investment

Positive impact on churn reduction.
Easy view of the customer onboarding progress.
Playbooks make contacting a specific group of clients very easy.

Read full review

Nemanja Klajic

Customer Success Lead

Referrizer LLCMarketing & Advertising, 51-200 employees

View all 10 answers on this topic

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

Read full review

Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

View all 7 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Custify

NICE Satmetrix

Custify

NICE Satmetrix

Custify

NICE Satmetrix

Custify

NICE Satmetrix

Likelihood to Recommend

Custify

NICE Satmetrix

Feature Rating Comparison

Role-based user permissions

API

Product usage

Help desk / support tickets

Sponsor tracking

Customer profiles

Automated workflow

Internal collaboration

Customer health scoring

Customer segmentation

Customer health trends

Engagement analytics

Dashboards

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Pros

Custify

NICE Satmetrix

Cons

Custify

NICE Satmetrix

Likelihood to Renew

Custify

NICE Satmetrix

Usability

Custify

NICE Satmetrix

Support Rating

Custify

NICE Satmetrix

Alternatives Considered

Custify

NICE Satmetrix

Return on Investment

Custify

NICE Satmetrix

Screenshots

Custify

NICE Satmetrix

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison