What users are saying about
10 Ratings
16 Ratings
10 Ratings
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Score 9.7 out of 100
16 Ratings
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Score 8 out of 100

Feature Set Ratings

    Security

    9.7

    Custify

    97%

    NICE Satmetrix

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    Role-based user permissions

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    9.7

    Custify

    97%

    NICE Satmetrix

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    API

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    9.4

    Custify

    94%

    NICE Satmetrix

    Feature Set Not Supported
    N/A
    Custify ranks higher in 2/2 features

    Product usage

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer Success Management

    9.6

    Custify

    96%

    NICE Satmetrix

    Feature Set Not Supported
    N/A
    Custify ranks higher in 6/6 features

    Sponsor tracking

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer profiles

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Automated workflow

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Internal collaboration

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer health scoring

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer segmentation

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    9.5

    Custify

    95%

    NICE Satmetrix

    Feature Set Not Supported
    N/A
    Custify ranks higher in 3/3 features

    Customer health trends

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Engagement analytics

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Dashboards

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Survey Format & Appearance

    Custify

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Themes

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Content

    Custify

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Question design help

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Logic

    Custify

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Reporting & Analytics

    Custify

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Data export

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Custom reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Analytics

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Administration & Security

    Custify

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Compliance

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Custify is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    Custify

    97%
    10 Ratings
    4.0

    NICE Satmetrix

    40%
    7 Ratings

    Likelihood to Renew

    Custify

    N/A
    0 Ratings
    5.1

    NICE Satmetrix

    51%
    5 Ratings

    Usability

    8.0

    Custify

    80%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Support Rating

    10.0

    Custify

    100%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Likelihood to Recommend

    Custify

    Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
    Georgiana Florea | TrustRadius Reviewer

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
    Simon Whight | TrustRadius Reviewer

    Pros

    Custify

    • As many health scores as you want per account on one screen.
    • As many lifecycles as you want per account on one screen.
    • Lots of health history information per client on one screen.
    • Very easy usage for team collaboration.
    Anonymous | TrustRadius Reviewer

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

    Cons

    Custify

    • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
    • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
    Anonymous | TrustRadius Reviewer

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.
    Lawrence Kravitz | TrustRadius Reviewer

    Pricing Details

    Custify

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    NICE Satmetrix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Custify

    No score
    No answers yet
    No answers on this topic

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
    Anonymous | TrustRadius Reviewer

    Usability

    Custify

    Custify 8.0
    Based on 1 answer
    Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
    Anonymous | TrustRadius Reviewer

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Custify

    Custify 10.0
    Based on 1 answer
    Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
    Anonymous | TrustRadius Reviewer

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Custify

    This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
    Maria-Mirabela Ganta | TrustRadius Reviewer

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Custify

    • Positive impact on churn reduction.
    • Easy view of the customer onboarding progress.
    • Playbooks make contacting a specific group of clients very easy.
    Nemanja Klajic | TrustRadius Reviewer

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
    Rob Ellison | TrustRadius Reviewer

    Screenshots

    NICE Satmetrix

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